Experience

Ziplet

• Australia
• Education
• 1 - 100 Employee

• Head of Product

  • Apr 2021 - Present



Procurious

• United Kingdom
• Online Audio and Video Media
• 1 - 100 Employee

• Product Director

  • Oct 2020 - Mar 2021



Verso Learning

• Australia
• E-learning
• 1 - 100 Employee

• Product Designer / Product Manager

  • Feb 2019 - Oct 2020

  Key responsibilities include: • Design and maintain robust, efficient and scalable design system • Co-ordinate design system development and documentation in Storybook • Research and define key user groups • Conduct user interviews, surveys, workshops and focus groups • Analyse data and user research to map journeys and develop core UX flows • Review, re-design and implement brand style, voice and values • Design and introduce UI overhaul, including motion and mobile first conventions • Document and prioritise user stories and application features • Maintain product backlog and manage fortnightly sprints • Drive product discussions and decision making with key stakeholders • Collaborate with developers to optimise technical architecture, client-side experience and dev-ops • Collaborate with senior stakeholders to develop sales and marketing strategy and produce marketing collateral.



DeakinCo.

• Australia
• Education Administration Programs
• 1 - 100 Employee

• UX Design Lead / Product Manager

  • Oct 2015 - Jan 2019

  Responsible for a number of DeakinCo.'s SaaS and digital products, I've been deeply involved in the end-to-end product lifecycle, including planning and research, design and prototyping, development and testing, and implementation. Incorporating both Product Management and Experience Design, this role has required a thorough understanding of the market and specific users, engagement with a diverse group of stakeholders, and the re-design of core applications and interactions to address identified usability challenges. Key activities have included: • Conducting a heuristic evaluation of existing web applications • Defining product vision and goals • Conducting focus groups, usability testing and user interviews • Developing personas and empathy maps • Auditing service architecture and conducting service blueprinting exercises • Developing customer journeys • Developing and presenting style and experience principles to secure stakeholder endorsement • Designing core elements, pages and interaction flows • Prototyping interaction designs and flows • Establishing a design system and implementing Pattern Lab • Prioritising scenarios and functional requirements • Establishing and maintaining product roadmap • Collaborating with the development team to define technical requirements and acceptance criteria • Supporting front-end implementations in various technologies, including React, Angular and Laravel • Supporting commercial and go-to-market activities.



CGU Insurance

• Australia
• Insurance
• 700 & Above Employee

• Learning Experience Lead

  • Jun 2014 - Sep 2015

  Working as a member of the organisation's change and learning team, I was responsible for the design and implementation of various digital experiences to compliment and underpin the program's delivery and evaluation strategy. Through the transition to an 'LMS'​ free environment and the implementation of technologies such as Experience API (TinCan) and Google Analytics, I led the creation of a data rich environment that enhanced user experience, directed the program's review of materials, and supported comprehensive self, peer and organisational learner evaluation. Additionally, I was responsible for the end-to-end development and testing of several micro web applications designed to facilitate access to learning materials, test knowledge and comprehension, and simulate on-the-job experiences.



Learning Seat

• Australia
• E-learning
• 1 - 100 Employee

• Head of Product & Strategy

  • Jul 2013 - May 2014

  Continuing involvement in the strategic direction and development of Learning Seat's digital commodities, my role as the Head of Product & Strategy focused more specifically on the product and product marketing strategies of the organisation.

• Director, Product & Strategy

  • Jul 2011 - Jun 2013

  In my role as Director, Product & Strategy, I was responsible for the strategic direction and development of Learning Seat's digital products, including internal and client facing applications, custom education solutions, digital subscription content and digital marketing collateral. In particular, I initiated and led the development of Learning Seat's ground breaking, story based compliance suite The S.A.F.E. Files.In this role I was intrinsically involved in process improvement activities and the implementation of appropriate workflow tools and strategies, and also refined project governance procedures, methodologies and collateral.In additional to these core responsibilities, I was also deeply involved in the creative direction of key projects, and worked to enhance Learning Seat's organisational structure, partner and supplier relationships, and commercial activities.



Salmat

• Australia
• Advertising Services
• 700 & Above Employee

• Creative Director - Learning & Development Solutions

  • Jan 2009 - Jun 2011

  Continuing my role as Creative Director at Salmat Learning & Development Solutions (formerly Aframe), I was instrumental in the implementation of a structured employee development and mentoring program and worked closely with the Flash programming team to design and create a flexible, game based delivery framework. I was instrumental in the success of several large scale digital programs, including a 5 language learning program for all year 8 students in Queensland and Australia's first online Anti Doping education program for the Australian Anti-Doping Authority. I also contributed to the business at a strategic level as a member of Salmat L&DS's leadership team, and was intimately involved in the success of project tenders, proposals and client presentations.



Aframe

• Creative Director

  • Feb 2008 - Jan 2009

  After contributing significantly to the rapid growth of Aframe's eLearning business I was appointed Creative Director, responsible for the development, consolidation and implementation of digital learning strategies and estimations, the direction of all project elements, and the growth and mentoring of a team of 12 creatives. Key successes include the design and development of the Quality Conversations online education program for contact centre agents, nominated as a finalist for the Best Corporate eLearning award at the eLearning Industry Association Awards 2009.

• eLearning Developer

  • Feb 2007 - Feb 2008

  While at Aframe I was responsible for the visual, architectural and instructional design and development of a range of eLearning courseware. Key successes include the design and development of Tabcorp’s online Keno training, awarded Best Corporate eLearning award at the eLearning Industry Association Awards 2008, and Best Bespoke Learning Solution at the LearnX Asia Pacific awards 2009.