Experience

BYU IDAHO STUDENT HEALTH CENTER

• United States
• Medical Practices
• 1 - 100 Employee

• Student Area Director

  • Jul 2023 - Present

  Rexburg, Idaho, United States The BYU-Idaho Student Health Center is dedicated to the well-being of students. It provides a wide range of healthcare services, including general medical care, preventative health, and mental health support. The center plays a crucial role in creating a safe and supportive environment for students, addressing their healthcare needs promptly and professionally, and helping them thrive both academically and personally. • Managed over 55 student employees or eight departments including… Show more The BYU-Idaho Student Health Center is dedicated to the well-being of students. It provides a wide range of healthcare services, including general medical care, preventative health, and mental health support. The center plays a crucial role in creating a safe and supportive environment for students, addressing their healthcare needs promptly and professionally, and helping them thrive both academically and personally. • Managed over 55 student employees or eight departments including reception, commercial billing, clinician aides, patient flow, and pharmacy. • Supervised payroll directed both internal and external job interviews, and employee termination when necessary. • Analyzed 2-3 department budgets weekly and developed a $500,000+ student budget for 2024.

• Director of Business Operations

  • Apr 2023 - Aug 2023

  • Created and managed 10-15 excel programs to solve complex business and healthcare problems. • Oversaw and assisted in Reception, Pharmacy, Public Health, Patient Flow, and weekly budget operations. • Offered training and encouragement to employees. Conducted conflict resolution discussions between staff members.

• Project Manager

  • Jan 2023 - Apr 2023

  • Regularly reviewed and updated the online knowledge database which included over 200 articles. • Coordinated and optimized patient flow, student management, and hiring in a weekly director meeting. • Developed short and long-term projects. Delegated tasks to employees in the best positions to move projects forward.

• Medical Receptionist

  • Mar 2022 - Dec 2022

  • Greeting patients professionally both in person and on the phone. • Optimizing provider schedules and patient satisfaction with efficient scheduling. • Comforting patients by anticipating anxieties and effectively answering questions.



Beehive Federal Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Call Center Agent

  • Nov 2020 - Aug 2022

  Beehive Federal Credit Union is a financial institution dedicated to serving the financial needs of its members and the community at large. With a strong commitment to providing exceptional financial services, Beehive FCU offers a wide range of banking products, from savings and checking accounts to loans and credit cards. They prioritize member satisfaction and financial well-being, ensuring that their services are accessible, affordable, and tailored to individual needs. • Provided… Show more Beehive Federal Credit Union is a financial institution dedicated to serving the financial needs of its members and the community at large. With a strong commitment to providing exceptional financial services, Beehive FCU offers a wide range of banking products, from savings and checking accounts to loans and credit cards. They prioritize member satisfaction and financial well-being, ensuring that their services are accessible, affordable, and tailored to individual needs. • Provided friendly, professional, and personal service to all members. • Assisted members with finances, defining banking information, and went above and beyond when members faced financial emergencies. • Efficiently completing 10-15 projects delegated by my manager, meeting or exceeding deadlines without compromising on quality or accuracy.

• Call Center Operator

  • May 2018 - Oct 2020

  • Trained multiple employees for a variety of positions who consistently achieved 5 out of 5 on customer satisfaction surveys. • Answered phones and directed callers to the appropriate person. • Provided friendly, professional, and personal service to all members.



Deseret Book Company

• United States
• Retail
• 300 - 400 Employee

• Retail Salesworker

  • Mar 2015 - Jul 2017

  Rexburg, Idaho, United States Deseret Book is a renowned publisher and retailer dedicated to providing a wide range of uplifting and faith-based content to individuals seeking inspiration, guidance, and spiritual growth. Deseret Book offers an extensive collection of books, music, art, and other products that cater to the spiritual and religious needs of its customers. • Exhibited exceptional customer service skills by selling Deseret Book products and services. • Assisted customers by operating cash registers… Show more Deseret Book is a renowned publisher and retailer dedicated to providing a wide range of uplifting and faith-based content to individuals seeking inspiration, guidance, and spiritual growth. Deseret Book offers an extensive collection of books, music, art, and other products that cater to the spiritual and religious needs of its customers. • Exhibited exceptional customer service skills by selling Deseret Book products and services. • Assisted customers by operating cash registers, locating products, taking orders, and imprinting. • Maintained store appearance and organization, unpacking merchandise shipments, and assisting with merchandise presentation. Show less