Cameron Stent
Junior Information Technology Technician at Synergy IT Business Solutions- Claim this Profile
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English Full professional proficiency
Topline Score
Bio
Michael Whateley
Cameron was very effective at Tuffnells. Professional, courteous and knowledgeable. He dealt, effectively, with every question I had, and was always happy to help. Hardworking, and capable at every level. I highly recommend Cameron.
Nathan Keeble
Whilst working for Sheffield City Trust I could always count on calling Cameron to have my IT problems resolved promptly and professionally. A great troubleshooter and a credit to his department.
Michael Whateley
Cameron was very effective at Tuffnells. Professional, courteous and knowledgeable. He dealt, effectively, with every question I had, and was always happy to help. Hardworking, and capable at every level. I highly recommend Cameron.
Nathan Keeble
Whilst working for Sheffield City Trust I could always count on calling Cameron to have my IT problems resolved promptly and professionally. A great troubleshooter and a credit to his department.
Michael Whateley
Cameron was very effective at Tuffnells. Professional, courteous and knowledgeable. He dealt, effectively, with every question I had, and was always happy to help. Hardworking, and capable at every level. I highly recommend Cameron.
Nathan Keeble
Whilst working for Sheffield City Trust I could always count on calling Cameron to have my IT problems resolved promptly and professionally. A great troubleshooter and a credit to his department.
Michael Whateley
Cameron was very effective at Tuffnells. Professional, courteous and knowledgeable. He dealt, effectively, with every question I had, and was always happy to help. Hardworking, and capable at every level. I highly recommend Cameron.
Nathan Keeble
Whilst working for Sheffield City Trust I could always count on calling Cameron to have my IT problems resolved promptly and professionally. A great troubleshooter and a credit to his department.
Credentials
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Digital marketing for beginners
CareerFoundryFeb, 2023- Oct, 2024 -
Broadband Support Engineer
GammaSep, 2022- Oct, 2024 -
Direct Routing Provisioning Beginner
GammaSep, 2022- Oct, 2024 -
Ethernet Support Beginner
GammaSep, 2022- Oct, 2024 -
Google Cloud Foundations
LinkedInSep, 2022- Oct, 2024 -
IT Security: Key Policies and Resources
LinkedInSep, 2022- Oct, 2024 -
Learning ITIL
LinkedInSep, 2022- Oct, 2024 -
Sonicwall FY23 Certification Mach 2
SonicWallSep, 2022- Oct, 2024 -
Sonicwall FY23 Certification- Mach 1
SonicWallSep, 2022- Oct, 2024 -
Windows 10: Administration
LinkedInSep, 2022- Oct, 2024 -
Windows Server 2022 Essential Training
LinkedInSep, 2022- Oct, 2024 -
Akixi 3000 Beginner
GammaAug, 2022- Oct, 2024 -
Managing SIP Trunks Beginner
GammaAug, 2022- Oct, 2024 -
SIP Support Beginner
GammaAug, 2022- Oct, 2024 -
Sip Provisioning Beginner
GammaAug, 2022- Oct, 2024 -
Phoneline+ Technical
GammaJul, 2022- Oct, 2024 -
SIP Beginner
GammaJul, 2022- Oct, 2024 -
Provisioning Training
VanillaIPNov, 2021- Oct, 2024 -
IT Service Desk: Management Fundamentals
LinkedInOct, 2021- Oct, 2024 -
Learning VoIP and Unified Communications
LinkedInOct, 2021- Oct, 2024 -
Microsoft Office 365: Administration (Office 365/Microsoft 365
LinkedInOct, 2021- Oct, 2024 -
Networking Foundation: Servers
LinkedInOct, 2021- Oct, 2024 -
Sales training
VanillaIPOct, 2021- Oct, 2024 -
A Practical Introduction to Cloud Computing
FlackboxJun, 2020- Oct, 2024 -
Introduction to SAN and NAS Storage
FlackboxJun, 2020- Oct, 2024 -
Fundamentals of Human-Computer Information Retrieval
Alison - Free Online LearningSep, 2018- Oct, 2024 -
Bricklaying- 10 week course
Chaucer SchoolJul, 2017- Oct, 2024 -
BTEC Level 1/Level 2 in creative & digital media production
Pearson UKJun, 2016- Oct, 2024 -
Hikvision HCSA-CCTV
HikvisionJan, 2022- Oct, 2024 -
Level 3 emergency first aid at work
Training Qualifications UKJun, 2021- Oct, 2024 -
Manual Handling Certificate
Sheffield international venuesJul, 2019- Oct, 2024 -
Ladder Certificate
Vital skillsApr, 2019- Oct, 2024
Experience
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Synergy IT Business Solutions
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Information Technology & Services
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1 - 100 Employee
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Junior Information Technology Technician
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Feb 2023 - Present
To Provide IT & Telecoms support to synergy customers via the phone, email and remote support - Dealing with desktop, desktop infrastructure, fixed and mobile, telephony management, maintenance, and fault resolution issues • Carrying out software or hardware installation requests • Manage, maintain, and developing the support helpdesk • Researching to find root cause and solve problems independently when necessary. • Resolving all end-user desktop, server & networking incidents. Show less
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DuoCall MSP
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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System Engineer
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Oct 2021 - Feb 2023
To provide voice support to duocall customers via remote or on site work via voice projects and cabling, also provide out of hours support Hosted Business telecommunications, configuration, install and support. Yealink, Uboss, Cisco Webex ,mitel, CCTV Systems, Grandstream, Gamma Also deal with internal phone system by setting people status and changing passwords To provide voice support to duocall customers via remote or on site work via voice projects and cabling, also provide out of hours support Hosted Business telecommunications, configuration, install and support. Yealink, Uboss, Cisco Webex ,mitel, CCTV Systems, Grandstream, Gamma Also deal with internal phone system by setting people status and changing passwords
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Tuffnells Parcels Express
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United Kingdom
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Freight and Package Transportation
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400 - 500 Employee
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Operations Administrator
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Oct 2020 - Oct 2021
Reporting into the General Manager or Distribution Manager, To provide a variety of administration functions to a high standard within a cluster of depot's to help the business run effectively and efficiently.• Completing Weekly Reports TOR 17, Fuel Report and sending to relevant personnel • Daily Traffic office duties including management of traffic emails, Answering the telephone and dealing with collection requests • Debriefing Drivers making sure they have Fuelled up and downloaded there cards• License and eye site checks • Stocktaking when required • Daily Baycheck of all freight • Defect reporting • DT&T, EPOD and Batteries cleaning and maintenence • EDI Processing• Driver card download monitoring, vehicle download monitoring• GOH Duties when required including processing all returns to go back to senders Show less
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Claims Administrator (Temp)
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Jul 2020 - Sep 2020
To provide claims administration duties and perform to a high standard also to carry out Receptionist duties to assist the Credit Control Manager• Meeting room Management • Making Telephone calls• Signing for Parcels• Visitors Book• Giving out visitors badges• Turning on Light• Fire Alarm Test• Fill out Royal Mail Signed For Posting Book• Email Management• Logging Claims on Claims Register on Microsoft Dynamics AX• Using AS400 System to lookup consignment details • Barrier Operating • Liaising with Customers and Depots including claims logged • Logging CL2 To Be Attached forms in Microsoft Excel Spreadsheets Show less
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Junior mTEC Analyst
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Jul 2020 - Jul 2020
Started 01/07/20 & ended 21/07/20- Providing support for the mobile devices that the Tuffnell’s core delivery system utilise - Triage of devices and identifying faults and where required arrange RMA’S - Device Build and distribution of devices and associated equipment- Asset Management of the devices and associated equipment - Provide telephone and email support- Follow procedures and guidelines - Support IT Projects from the application support perspective - Learning about application support with internal and external systems - Dealing with paperwork that come along with the electronic Proof of delivery devices - Using Microsoft Dynamics AX to log devices coming back and update of Assets Show less
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Trainee ICT Support Technician
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Jul 2019 - Mar 2020
To provide IT Support to end users and carry out remote support and on site visits when required to do so - Carrying out tasks necessary for the resolution of support calls logged through the company’s ICT Service desk system - Escalating support calls to relevant ICT Staff where appropriate and assign a group - Providing support and advice to end users - Assisting with the installation of new hardware and software where appropriate - Accurately recording assets onto the IT service desk system, including movement tracking - Conducting daily checks as asked and required to do so in a timely manner - Carrying out planned preventive maintenance on ICT Equipment - Maintaining up to date technical knowledge and undertake relevant training where appropriate ICT Documentation on systems such as MRM, IEMS - Effectively communicating across all forms of internet texting when dealing with issues such as Email, Microsoft Teams, Cisco phones or speaking verbally - Regularly conducting site visits to solve various problems such as till issues at Sheffield City Hall or putting in new Hardware in a PC or setting up for an event which is logged as an event request on the IT Service desk - Correctly setting up Chip & Pin Machines for entertainment venue's that are in SIV and providing best service - Managing the Active Directory by password resetting, creating user accounts, adding network shares to users and updating descriptions in Organisational Units - Configuring tills and learning till system on Gladstone MRM - Manage audience view by setting password expiry and lock accounts of ex employees - Manage Microsoft Exchange server by adding people to email groups and setting up their mailbox - Setting up two factor authentication on Office 365 - Managing and setup of door access on Net2 Control - Setup Cisco Phones on IPFX this includes resetting pins, setting up users extensions and training users on IPFX Show less
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Work Experience ICT Support Assistant
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Feb 2019 - May 2019
•Plugging in New PC’s for new starters such as HDMI Cables •Crimping Network cables and patch colours into patch panel in colour order •Updating records on IT Service desk System, Logging incident Tickets, Change Requests •Answering Incoming calls and dealing with problems and enquiries either on the telephone or via VNC Viewer also transferring calls if they are after someone else also Picking Up calls •Deploying windows 10 on PC,s and Laptops •Checking headsets for use with Cisco Phones •Moving PC’s to different places around (All Sites) •Unplugging equipment and installing new equipment •Creating New AD User accounts and adding them to the relevant group dependent on the job role also resetting passwords •Daily checks include logging into RDP server and checking if data is coming through on both screens, Check IEMS for user requests, Check server room to see if the lights are green and the gages on the gas canister is on green and check alarm box, Check backups have been backed up, Logging into Director and checking if lights are green and also checking Netscaler to see if lights are green Show less
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St Luke's - Sheffield's Hospice
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United Kingdom
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Hospitals and Health Care
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1 - 100 Employee
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Retail Assistant Volunteer
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Jun 2017 - Jan 2019
Provide good customer service and make sure all customers want to come back to the shop again and assist the shop manager - Interacting with customers, providing a high level of customer service. - Processing payments - Carrying our all other required functions within the charity shop i.e. processing stock both in the back room and on the shop floor. Provide good customer service and make sure all customers want to come back to the shop again and assist the shop manager - Interacting with customers, providing a high level of customer service. - Processing payments - Carrying our all other required functions within the charity shop i.e. processing stock both in the back room and on the shop floor.
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Beaver Young Leader Volunteer
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Mar 2016 - Jun 2018
• Looking after all the needs and requirements of the Beavers • Helping with issue management and resolution • Lead on group activities throughout the day and night time. • Helping with planning and other required activities • Help to develop and progress other young leaders • Awarded gold scouting award from Bear Grylls • Looking after all the needs and requirements of the Beavers • Helping with issue management and resolution • Lead on group activities throughout the day and night time. • Helping with planning and other required activities • Help to develop and progress other young leaders • Awarded gold scouting award from Bear Grylls
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Library Assistant Volunteer
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Feb 2017 - Apr 2017
- Interacting with customers, providing a high level of customer service. - Helping customers with any of their IT needs in the library. - Carrying out all required functions required within the library i.e. processing books in and out of the system. - Interacting with customers, providing a high level of customer service. - Helping customers with any of their IT needs in the library. - Carrying out all required functions required within the library i.e. processing books in and out of the system.
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ICT Technician- 2 Week work placement
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Dec 2016 - Dec 2016
- Helped in classrooms for IT Lessons and taught a teacher how to use remote support software to help engage with students - Updated IPADS using a piece of software called Meraki MDM - Fixed a printer and installed ink - Answering emails that teachers sent to me - Check servers to make sure they was responding and no faults - Creating staff and visitor badges - Charge and update Laptops - Carrying out PC Updates - Helped in classrooms for IT Lessons and taught a teacher how to use remote support software to help engage with students - Updated IPADS using a piece of software called Meraki MDM - Fixed a printer and installed ink - Answering emails that teachers sent to me - Check servers to make sure they was responding and no faults - Creating staff and visitor badges - Charge and update Laptops - Carrying out PC Updates
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Education
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2020 - 2020
The Source Skills Academy
Functional Skills Level 1 Maths, Fail -
2019 - 2019
The Sheffield College
Functional Skills English, Level 1 -
2018 - 2019
The Sheffield College
Information Technology Level 2, Merit/Pass -
2018 - 2018
The Sheffield College
Functional Skills English Entry 3, Functional Skills -
2018 - 2018
The Sheffield College
Functional Skills Maths, Entry 3 -
2017 - 2018
The Sheffield College
BTEC Level 1 Introductory certificate in IT, Level 2 Merit -
2017 - 2017
Chaucer School
BTEC Hospitality, Level 1 Pass -
2016 - 2017
Chaucer School
English Language and Literature, General, 2,1, Pass -
2016 - 2016
Chaucer School
Prince's Trust Community Project, Level 1 -
2016 - 2016
Chaucer school
Employability, Entry 3 -
2015 - 2016
Chaucer School
D&T Product Design, E -
2015 - 2016
Chaucer secondary school
Pearson BTEC Level 1/Level 2 First Award in Creative Digital Media Production, Level 2 Pass -
Chaucer Secondary School
Oxford cambridge Nationals in ICT, Level 2 Pass
Community
