Experience

Northcraft Analytics

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director, BI Application Development & Support

  • Jun 2015 - Present

  Recognized by Gartner Group in 2014 & 2015 as one of the top-rated solutions for BI Applications and Business Value dashboards, Northcraft Analytics has experienced exponential growth with advanced data analytics & reporting for the ITSM and ITOM marketplace. Platform independence and quick implementation times have led to outstanding customer experiences and executive accolades for our data visualization, reporting and scorecards focused on IT Performance Management. Headquartered in Atlanta, Ga., Northcraft Analytics is the leading provider of Business Intelligence Applications for Enterprise IT departments. We offer a broad suite of HOLAP BI applications for IT Service and Operations Management, including coverage for 11 of the 24 ITIL process areas OTB. Our vision is to provide BI solutions for the industry-leading applications in IT automation with platform portability for our customers. In other words, if you replace one of your IT ERP applications, you can keep your reporting, dashboards and critical measurements. Our solutions are unique in that they require no BI development whatsoever, which is backed up by the most comprehensive maintenance & support package in the industry. Does your organization need a new Key Performance Indicator or do you need to add a field to your source system? Simply log a support Request! Specialties: IT Service Management (ITSM), IT Operations Management (ITOM), IT Metrics, Continual Service Improvement, Executive Dashboards, Drill-down metrics, and Scorecards. BI Applications with platform Independence supporting the following ITSM and ITOM vendors: * ServiceNow * BMC Remedy, BPPM, Remedyforce * CA Service Desk Manager * HP Service Manager * Microsoft System Center Service Manager * Solarwinds * More... Show less



HealthSouth

• Hospitals and Health Care
• 700 & Above Employee

• IT Business Service Admin II

  • Mar 2012 - Jun 2015



Trussville City Schools

• Network Administrator

  • Nov 2006 - Mar 2012