Senior Delivery Manager

• Jul 2022 - Present

In Life Change Design Manager

• Oct 2021 - Jul 2022

Manage a team of fibre designers who work closely with Construction teams and Design Houses to ensure accuracy of the network inventory and provide in-build design solutions and support. Role also requires upscaling the design unit to match Swish's build aspirations and adding capabilities to further enhance our input. This includes the testing of new design tools, ways of working and contributing to the main design rules. Manage a team of fibre designers who work closely with Construction teams and Design Houses to ensure accuracy of the network inventory and provide in-build design solutions and support. Role also requires upscaling the design unit to match Swish's build aspirations and adding capabilities to further enhance our input. This includes the testing of new design tools, ways of working and contributing to the main design rules.

Senior Transformation Project Manager - Regulatory and Product Introduction

• Oct 2019 - Oct 2021

PM role in the Strategy, Transformation & Planning unit within Fibre & Network Delivery. I worked on internal business optimisation and transformation projects whose aims are to help Openreach operations run more effectively and efficiently while delivering new products. Often this ties in with Ofcom regulated products. I lead multiple projects looking into Openreach's operational strategy for optical products. This includes OSA Rings & Chains and bespoke P2P. I also initiated the project for Ethernet Cablelinks proposed move from legacy systems onto more advanced architecture .My first completed project within this team which was to design and implement the organisational and process structure required to successfully deliver the regulatory product Universal Service Obligation. This will provide people in the UK the right to request a improved and affordable broadband connection. Under the USO, eligible homes and businesses will be able to request a connection, where the cost of building it is no more than £3,400 (Gap Funding is an option) For the USO, Government has defined minimum download speed of 10 Mbit/s, and an upload speed of 1 Mbit/s upload. Activities that are part of this project are reporting MIS, Governance, Operational stand up and readiness and E2E process design. USO went live via soft launch on 20th March and i continued to seek improvements and efficiencies to the process to enable successful delivery for the business, our customers and to meet our regulatory obligations. Show less

Chief Engineers Office - Technology Delivery Manager

• Feb 2017 - Sep 2019

Working for the Chief Engineer arm in Openreach delivering FTTP in Scotland as part of the Fibre Cities programme. This was focused in Edinburgh as the lead city. My role also covers Community Funded Partnerships, Ethernet and high-level escalations.Me and my team along with circa 30+ external partners under my influence, it was my role to ensure that FTTP surveys and planning were done as efficiently and accurately as possible. This ranges from testing new software and tools to cutting edge survey techniques along with building close working partnership with various onshore fibre partners and offshore planning partners. I am responsible for maintaining key stakeholders relationships with other regions, planning, finance and central teams that work together to build this fantastic FTTP network. During this time I onboarded 20+ trainees into the team along with upskilling copper surveyors to fibre surveyors. I lead specialised Openreach teams who were mobile designers using the latest technology to survey the network and provide solutions to problems and also led spine planners to enable a cost effective, efficiently designed spine network allowing not only current access network build but also future build capacity. On top of this I also covered other activities for Scotland CE such as training lead, reporting, van management and civils co-ordination. Show less

Service Delivery Workflow Coordinator

• Feb 2015 - Feb 2017

Allocate resource to high priority faultsEnsure field engineers attend customer appointmentsPre-Plan resource for civilsLiaise with field managers and senior leaders about live work stackRespond to engineer enquiriesReduce potential failures on complex jobs day -1Trend analysis to improve allocation

Global IT Change Management

• Sep 2008 - Feb 2015

Govern BTs IT Change ManagementAssess high risk changesManage and run the daily IT Change CAB call which asks case raisers to justify the business need of their change and also helps reduce the risk to the networkLead the failed change process which includes, procedures, post incident reviews, prevention of failures, data management and also work closely with several teams to maintain smooth operations of stats/dataManage the audit for approver grids and senior manager signoffs to maintain compliance for SOX and BT audits.Experience in running projects with team members to resolution including interactions with the leadership teamsLean and six sigma principles/methodology training which has been applied to procedures and databases to improve efficiency, time and headcount requirementsOverhauled and enhanced the Standard Change processes to manage business impact and efficiency of fast turnaround changesInvolved in HP Service Manager launch project to replace Bridge Clarify (feasibility, procedures, testing, communications)Completed various automation projects and maintain continuous improvement plansExperience in working with power changes and fall-backsLiaising with vendor management and support for our offshore colleaguesCreating, tailoring and analysing reporting using tools like OBI, CHASM, Oracle Discoverer Plus and ExcelManaging release phases and expectations for major LoB infrastructure changes Show less

BT Apprentice

• Sep 2005 - Sep 2008

3 year apprenticeship scheme via multiple work streams, teams and NVQs. Areas included RHD (Repair Handling Duty) PCR (Private Circuit Repair) 2mb services, EVOTAMS alarms and ASDH.