Cameron Powell
Technical Project Lead at LOOKUP- Claim this Profile
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Bio
Credentials
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MS-100: Microsoft 365 Identity and Services
MicrosoftSep, 2019- Oct, 2024 -
Datto Technical Specialist I
Datto, Inc.Apr, 2019- Oct, 2024 -
AT80 - XG Firewall v17.0 - Architect
SophosNov, 2018- Oct, 2024 -
Sophos XG Firewall Engineer
SophosSep, 2018- Oct, 2024 -
ConnectWise Manage Service Certification
ConnectWiseJul, 2018- Oct, 2024 -
Aerohive Network Technician
Aerohive NetworksMar, 2018- Oct, 2024 -
Connectwise Manage Engineer (Base Training)
ConnectWiseJun, 2017- Oct, 2024 -
Connectwise Manage Project Manager
ConnectWiseJun, 2020- Oct, 2024
Experience
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LOOKUP
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Türkiye
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Human Resources Services
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1 - 100 Employee
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Technical Project Lead
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Feb 2020 - Present
Owning projects from start to finish ensuring successful implementation within an agreed timeframe and high level of customer satisfaction:• Network hardware configuration and installation including firewalls (including IPsec and SSL VPN’s), switching (layer 2, basic layer 3), wireless, on-premise to cloud backup, CCTV systems, multiple internet connections.• Email and file system migrations to Microsoft 365 services including SharePoint/OneDrive migrations and Microsoft Teams setup and training.• Setup and shipment of retail store IT hardware.• Setup and implementation of Point-of-Sale technologies including POS touch workstations, POS peripherals, menu design and configuration from scratch as well as general configuration of settings for SQL based POS software.• Client IT infrastructure relocations including on-premise servers, network equipment and workstations.• Onboarding clients into Lookup’s managed services offering• Setup and implementation of Teams Calling.• “Move, Add, Change” requests• Ad-hoc onsite and remote works.Other duties:• Design, maintenance, and documentation of standard operating procedures (SOPs).• Training and assisting junior technicians as well as delegation of project tasks.• Procurement of products via select vendors including all hardware, software licensing and internet/phone service provisioning.• Managing stock inventory to an agreed level.Project management duties:• Define project objectives, project scope, roles & responsibilities.• Define resource requirements and manage resource availability & allocation.• Outline a budget based on requirements and track costs to deliver projects on budget.• Prepare and manage detailed project plans.• Manage relationships and communication with the project team and clients, ensuring projects are delivered to their satisfaction.• Manage and adjust any changes in project scope, schedule, and budget.• Identify and mitigate potential risks. Show less
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Project Technician
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Feb 2018 - Feb 2020
Assisting with execution of technical project work:• Network hardware configuration and installation including firewalls (including IPsec and SSL VPN’s), switching (layer 2, basic layer 3), wireless, on-premise to cloud backup, CCTV systems, multiple internet connections (failover/backup or load balancing).• Email and file system migrations to Microsoft 365 services (1 – 50 seats) including SharePoint/OneDrive migrations and Microsoft Teams setup and training.• Setup and shipment of retail store IT hardware (workstations, network, and digital signage).• Setup and implementation of Point-of-Sale technologies including POS touch workstations, POS peripherals (thermal printers, cash drawers, barcode scanners), menu design and configuration from scratch as well as general configuration of settings for SQL based POS software (DeliverIT).• Client IT infrastructure relocations including on-premise servers, network equipment and workstations.• Onboarding clients into Lookup’s managed services offering, including but not limited to RMM (Connectwise Automate), document and password manager (IT Glue/My Glue), cloud signature integration (Exclaimer), digital signage (Smartsign) and cloud printing (Printix) as well as Microsoft services such as Azure AD and Intune.• Setup and implementation of Teams Calling.• “Move, Add, Change” requests such as POS menu updates, user setups (M365 + customer LOBs), device setups (in line with Lookup’s Microsoft offering).• Ad-hoc onsite and remote works both during business hours and after hours. Show less
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Support Technician
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Oct 2016 - Feb 2018
Providing technical support to nationwide customers (SMB, POS Franchisee, Corporate Companies)- Handling incoming incidents via phone/email promptly and effectively- Onsite service requests (Hardware installation, user training, adhoc requests)- Networking troubleshooting- Repairs on all computing devices (Hardware, software)- Office 365 support and administration (Account provisioning, permissions, group policy)- Allocating, completing, and escalating tickets in helpdesk ticketing system (ManageEngine, ConnectWise) Show less
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Baggage Services Agent
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Nov 2014 - Oct 2016
• Supervise baggage carousels for inbound flights, monitoring and recording baggage delivery times ensuring baggage KPIs are met as well as assisting passengers. • Operate DOS computer systems to access customer and baggage tracing information for various airlines. (World Tracer, Amadeus) • Collection of unaccompanied luggage, customs clearance, and baggage delivery • Raise reports for delayed (AHL) and damaged (DPR) luggage. • Send misdirected bags on to correct destination. • Co-ordinate with supervisors and other staff on duty Show less
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Education
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2020 - 2021
CompTIA Tech Career Academy
CompTIA Project+, Project Management -
2017 - 2019
Australian College Of Commerce & Management - RTO Code 1441
Cert III Traineeship in Networking, Computer Systems Networking and Telecommunications -
2009 - 2014
Kirrawee High School
High School Certificate, 12
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