Experience

Expel

• United States
• Computer and Network Security
• 200 - 300 Employee

• Security Solutions Engineer

  • Nov 2023 - Present

• Senior Customer Success Engineer

  • Aug 2022 - Nov 2023

• Customer Success Engineer

  • Dec 2019 - Aug 2022



Symantec

• United States
• Software Development
• 700 & Above Employee

• MSS Security Engineer

  • Nov 2018 - Dec 2019

  • Provided Tier 1 level response in a 24x7x365 team. Providing technical customer support with technologies in Firewalls, IPS/IDS’ and Symantec Endpoint Protection technologies to deliver monitoring services across multiple Fortune 500 clients. • Managed and operated numerous CentOS-based Symantec proprietary log collection systems, confirming that the environment was stable and troubleshooting any issues that arose. • Responsible for juggling multiple tasks, including client emails… Show more • Provided Tier 1 level response in a 24x7x365 team. Providing technical customer support with technologies in Firewalls, IPS/IDS’ and Symantec Endpoint Protection technologies to deliver monitoring services across multiple Fortune 500 clients. • Managed and operated numerous CentOS-based Symantec proprietary log collection systems, confirming that the environment was stable and troubleshooting any issues that arose. • Responsible for juggling multiple tasks, including client emails, chats, phone support, and handling requests via a ticketing system. Recognized for superior customer support during engagement. • Assessed and triaged client requests and issues regarding network devices in their environment. Ensuring that they are working as expected and providing meaningful log data to generate incidents for the analysis team to investigate. • Provided guidance and articulated technical security expertise to customers and assisted them in identifying needs and opportunities to improve their security posture. • Propelled the timely resolution of client escalated concerns and productivity on security-related initiatives. • Performed periodic security audits and various tasks to ensure regulatory compliance Show less



Chelfie - A camera first, social feedback app for apparel

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Marketing Manager

  • Nov 2016 - Jul 2018

  Ashburn, VA • Managed employees and interns to fulfill marketing goals ranging from user acquisition and retention, lead development, establishing a brand ambassador program at numerous universities, and managing content on various social media platforms. • Held a key role in the facilitation and growth of the analytics division following Solebrity, Inc.’s acquisition and merger of Net Data Direct by vetting and analyzing data, generating leads for their service SimpleBOT™, and ensuring the data sets… Show more • Managed employees and interns to fulfill marketing goals ranging from user acquisition and retention, lead development, establishing a brand ambassador program at numerous universities, and managing content on various social media platforms. • Held a key role in the facilitation and growth of the analytics division following Solebrity, Inc.’s acquisition and merger of Net Data Direct by vetting and analyzing data, generating leads for their service SimpleBOT™, and ensuring the data sets were formatted correctly for their clients. • Developed strategies prior to and following the company rebrand and pivot to bridge the gap between the marketing team and development team. • Assisted in the growth of the Solebrity app by growing the user base 200% through effective and focused marketing and growth channels. Following the sunset of the Solebrity app and the introduction of the new app “Chelfie,” the user base grew another 150%. • Collaborated with the Senior Data Scientist to set up simulations to enhance their proprietary Deep Learning Image Recognition algorithm by identifying over 25,000+ clothing products. Show less



Chelfie - A camera first, social feedback app for apparel

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Marketing & Development Intern

  • May 2015 - Aug 2015

  Ashburn, VA • Conducted market and business development research to create growth strategies for a new start-up in Loudoun County’s “Silicon Valley;” presented findings directly to the CEO and CGO (Chief Growth Officer). • Received the Summer 2015 Intern Award for exceptional work.