Experience

U-POL LTD

• United Kingdom
• Chemical Manufacturing
• 1 - 100 Employee

• R&D Scientist

  • Mar 2017 - Present



William Hill

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Customer Experience Assistant (Grade 2.5/Duty Manager)

  • Aug 2015 - Feb 2017

  What I achieved in my time there:Became a competent and reliable member of staff capable of management despite joining 9 months prior.Achieved a 10/10 “Mystery Shopper Report” score when I was the manager on-duty.My responsibilities were:Managed day-to-day operations of licensed betting shops (LBOs) in an organised manner despite being a part time member of staff.I lead colleagues by example and train newer staff members.I handled customer queries/conflicts quickly, effectively and in a discrete manner.



Sports Direct

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jun 2013 - Aug 2015

  What I achieved in my time there:I was an integral part of a highly coordinated sales team that brought the store from the absolute bottom of the company leaderboard to near the top.I received multiple appraisals from customers about my high standard of service which were directed towards members of management acting at that time. One of which was shortly after I had was employed and another was during busy Christmas period.I was voted “Best Staff Trainer” by the store management team.My responsibilities were:I maintained customer service and shop security standards. I used my initiative in high pressure ‘rush’ periods by delegating responsibilities to alleviate strain on staff and customers.I achieved sales targets by applying my product knowledge whilst understanding customer needs.I trained new staff the standards of work and how to conduct themselves. I was a consistent seller and a reliable member of staff. I often stayed on late to help colleagues with workload, I also came in for shifts on days off.