Experience

Schrole Group

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Senior Account Manager

  • Apr 2022 - Present



Open Parachute

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2022 - Apr 2022



Damstra Technology

• Australia
• Information Technology & Services
• 100 - 200 Employee

• Customer Success/Training Coordinator

  • Jan 2019 - Jan 2022

  Australian owned world-leading cloud-based workplace management platform to track, manage and protect workers. Customer Success Specialist for Digital Forms Team. - Advisor regarding Customer Success methodology and processes to wider Customer Success team. - Digitalising paper forms into a SaaS solution. - Technical Support and Assistance. - Pre-Sales demonstrations, presentations and process analysis. Technical Training Coordinator for Damstra Learning Team. - Training and Education for Digital Forms. - Training and Education for Damstra Learning LMS. - Internal training and skill development.



InterWorks

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Account Executive

  • Apr 2018 - Dec 2018

  The success of your organisation largely comes down to decisions. You can go with your gut and leave your fate to luck, or you can greatly improve the odds by rooting your decisions in data. Equal parts art and science, analytics is the practice of bringing that data to life. With the full picture in view, you can better understand where you’ve been and chart a more certain path for the future. The success of your organisation largely comes down to decisions. You can go with your gut and leave your fate to luck, or you can greatly improve the odds by rooting your decisions in data. Equal parts art and science, analytics is the practice of bringing that data to life. With the full picture in view, you can better understand where you’ve been and chart a more certain path for the future.



Healthengine

• Australia
• Health, Wellness & Fitness
• 1 - 100 Employee

• Customer Success Manager

  • Jun 2012 - Apr 2018

  Since joining HealthEngine in it's early days in June 2012 I have accumulated experience across our Support, Acquisition and our Emerging Market team. I now hold the mantle of supporting and cultivating our practices right across Australia. What we are about: Easily Find, Book and Connect with the Healthcare service that you need via our online marketplace or via our free iPhone or Android App. Our growing list of practitioners is visited by over 6 million people per year and draws over 2 million page views per month. We are one of Australia's largest consumer health sites. www.healthengine.com.au Customer Success Manager • Customer Relationship Management, proactive and reactive • Data and Trend Analysis • Technical Support and technical escalations • Education and training of customers • Identify sales opportunities • Google Adwords knowledge • Sugar CRM Experience Dental Incubation Team • Establish viable business model for WA and VIC dental market Implementation Specialist • Installation of HealthEngine software on desktop and server environments • Onboarding, education and training of customers Help Desk/Technical Support • Supporting all aspects of HealthEngine's product suite Customer Retention • Management of escalated issues and conflict resolution Data and Statistical Analysis • Sourcing and interpreting data



R-Group International

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Account Manager

  • May 2009 - Jun 2012

  Account Management for Managed Services. The fundamental principal of understanding has guided R-Group on a path of success in delivering hundreds of successful projects of varying scales, finding technology solutions for customers in need. • Customer Relationship Management • Management of Technical escalations • Monitoring of SLA’s • Software Vendor relations • Implementation of wireless network for Perth Arena Help Desk Level 1 • Remote desktop and network support • VOIP phone support



Earthcom Communications

• Joondalup

• Senior Database Consultant

  • Feb 2003 - Mar 2008

  A proud family owned and run database consultancy. Providing solutions to a vast array of small to medium sized business across a wide array of industries. Database Consulting • Business Process Analysis • Production of scope documents • Data analysis • Installation of databases • Customised builds of databases • Customised reporting Database support • Identify and resolve technical issues • Maximise database performance o Indexing and rebuilding of data • Customised import and export of data • Producing reports Training • Providing training programs for customers • Training presentations online, one on one or group training sessions • Production of training documents