Experience

Synergy Carers

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Managing Director

  • May 2022 - Present

  Falmouth, England, United Kingdom



Corserv Care Ltd

• Service Development Lead

  • Sep 2020 - May 2022

  Cornwall, England, United Kingdom



Corserv Ltd

• Grenada
• Accounting
• 1 - 100 Employee

• Service Development Lead (Secondment)

  • Jun 2020 - Sep 2020

  Cornwall, England, United Kingdom After returning to BAU with Jobline Staffing I maintained a brief handle on our COVID project and I was contacted to request that I take a lead again as the project was losing traction with return of resources to BAU. By returning to the post I gave the project guidance, structure and managed the process to improve throughput and efficiency.

• Resource Demand Coordination Lead [COVID-19] (Secondment)

  • Mar 2020 - Jun 2020

  Due to COVID, I was re-deployed to provide critical support to the Care sector within Cornwall. The role required me to take charge and set up processes, a team and manage this throughout. I was able to get this process set up ahead of schedule and in addition to this I was also able to maximise efficiency above expectation. • I was the first employee within Cornwall Council and the wider group to have permission to utilise MS Forms externally; this allowed me to fully automate… Show more Due to COVID, I was re-deployed to provide critical support to the Care sector within Cornwall. The role required me to take charge and set up processes, a team and manage this throughout. I was able to get this process set up ahead of schedule and in addition to this I was also able to maximise efficiency above expectation. • I was the first employee within Cornwall Council and the wider group to have permission to utilise MS Forms externally; this allowed me to fully automate the process whereby care providers in the County made their requests for support. This was achieved by having a 24/7 feed from the web form into an Excel spreadsheet and by setting some key questions, priority codes were self-allocated, thus drastically reducing required man hours for data entry and triaging. • I procured a group email box whereby any demand required from the group or the public could be directed to ensure the team can facilitate all requests. • I also procured an automated phone line whereby a message can be left that would feed directly into the group inbox and actioned by a member of the team directly from their laptops. • I had to remotely lead a team of 5 workers all from differing backgrounds within the Council without ever meeting them in person. • I took the lead on mapping out the process whereby a provider would make a request for assistance and the continuing workflow required for this to be actioned as required. Once in place, I maintained and upgraded this throughout, ironing out any potential issues before they arose. • I resourced a team of drivers from within the group of companies to provide urgent delivery of PPE and food around the county both on a scheduled and Adhoc basis. • I negotiated exclusive rates with agencies to ensure our charge rate to providers remained as minimal as possible in these drastic times. • I conducted a daily sit-rep with the team to ensure all was running smoothly and any issues were ironed out effectively.



Jobline Staffing

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Recruitment Consultant

  • Apr 2019 - Aug 2020

  Truro, Cornwall, United Kingdom As part of the Corserv Group, Jobline Staffing have proudly supplied high quality candidates across the South West for over 25 years. I came into a cold-start desk, this means that there was no prior business in place and it was solely down to me to develop the business. Due to my success I was rewarded with a promotion to Senior Consultant after 3 months. I have successfully built relationships and negotiated strong terms with a number of clients and advised them of the… Show more As part of the Corserv Group, Jobline Staffing have proudly supplied high quality candidates across the South West for over 25 years. I came into a cold-start desk, this means that there was no prior business in place and it was solely down to me to develop the business. Due to my success I was rewarded with a promotion to Senior Consultant after 3 months. I have successfully built relationships and negotiated strong terms with a number of clients and advised them of the benefits I will provide their organisations to ensure we now have a very healthy client base and recurring business. Show less



Formula

• Denmark
• Printing Services
• 1 - 100 Employee

• Technology Consultant

  • Jan 2019 - Mar 2019

  London, United Kingdom Recruitment of IT & Technical staff for Market leaders within the UK.



Countrywide Plc

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Lettings Manager

  • Oct 2018 - Jan 2019

  Falmouth, Cornwall, United Kingdom Returning to the office I started my estate agency career with as it had gone from a thriving office compared to the Plymouth branch to having no available properties • Turning a failing office into a profitable business within 2 months • Taking a branch with 0 properties available and taking it to an active register of 22 properties with 15 in the pipeline to become available for listing. • Remote management of another office and its portfolio • Training of a new-start who… Show more Returning to the office I started my estate agency career with as it had gone from a thriving office compared to the Plymouth branch to having no available properties • Turning a failing office into a profitable business within 2 months • Taking a branch with 0 properties available and taking it to an active register of 22 properties with 15 in the pipeline to become available for listing. • Remote management of another office and its portfolio • Training of a new-start who since achieved ‘Best New-Starter’ within the South-West region. • Management of 2 members of staff • Working with the sales team, increased Google reviews from 2.7 to 3.8/5 • Restored working relationship with the sales team within this office and 2 others to increase referral rate • Increased retention rate of landlords when their properties became vacant Show less



Philip Martin

• United Kingdom

• Lettings Manager

  • Feb 2018 - Oct 2018

  Truro, Cornwall, United Kingdom • Running the office of a market leader • Line-management of 5 members of staff • Conducting a daily office review and setting out required tasks to staff • Supervising the move-in process to ensure compliance • Meeting customers and presenting myself in a professional manner at all times • Acting as the point of escalation for any complaints or issues. • Conducting professional market appraisals and viewings • Touting for business • Taking an active role in… Show more • Running the office of a market leader • Line-management of 5 members of staff • Conducting a daily office review and setting out required tasks to staff • Supervising the move-in process to ensure compliance • Meeting customers and presenting myself in a professional manner at all times • Acting as the point of escalation for any complaints or issues. • Conducting professional market appraisals and viewings • Touting for business • Taking an active role in day-to-day operations • Increasing monthly revenue by 33% within 6 months with a pro-active approach • Setting the benchmark for what the team needs to achieve Show less



Cornwall Homeseekers Ltd

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Lettings Manager

  • May 2017 - Feb 2018

  Truro, Cornwall, United Kingdom • Running of a busy and long-standing office • Line-management of 5 members of staff • Updating of an out-dated paper-based CRM to a modern E-CRM system. • Conducting a daily office review and setting out required tasks to staff • Supervising the move-in process to ensure compliance • Meeting customers and presenting myself in a professional manner at all times • Acting as the point of escalation for any complaints or issues. • Reducing the list of outstanding work from 150… Show more • Running of a busy and long-standing office • Line-management of 5 members of staff • Updating of an out-dated paper-based CRM to a modern E-CRM system. • Conducting a daily office review and setting out required tasks to staff • Supervising the move-in process to ensure compliance • Meeting customers and presenting myself in a professional manner at all times • Acting as the point of escalation for any complaints or issues. • Reducing the list of outstanding work from 150 jobs to circa 30 • Remote-management of a member of staff • Touting for business • Taking an active role in day-to-day operations Show less



The Mather Partnership

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Lettings Negotiator

  • Jan 2017 - May 2017

  Helston, Cornwall, United Kingdom • Greet landlords and customers in a professional manner both in the office and out at properties • Answer the phone in a polite and courteous manner • Vetting customers to understand their exact requirements and then providing in-depth information about available properties that match their requirements • Conducting viewings, property visits and inventories of properties • Partaking in a daily stand-up to review past days’ work and forecast the next day’s plan • Meet & exceed a… Show more • Greet landlords and customers in a professional manner both in the office and out at properties • Answer the phone in a polite and courteous manner • Vetting customers to understand their exact requirements and then providing in-depth information about available properties that match their requirements • Conducting viewings, property visits and inventories of properties • Partaking in a daily stand-up to review past days’ work and forecast the next day’s plan • Meet & exceed a set personal & office targets • Negotiate offers on properties with landlords and customers • Progress the application process with customers and landlords; keeping everyone fully informed of the process and its progression at all times • Schedule any necessary electrical & Gas certificates prior to move in • Schedule EPC assessments required to list a property • Report to the Area Manager on a twice-weekly conference call with other negotiators in the region. • Schedule any required property maintenance and keep all parties informed of its progress. • Conduct Market Appraisals of potential new properties giving an accurate market valuation and informing potential landlords of our fees and services • Listing of new properties • Tout for additional properties to gain instructions upon Show less

• Senior Lettings Negotiator

  • May 2016 - Jan 2017

  Falmouth, Cornwall, United Kingdom A continuation of the below responsibilities, but with the below additional aspects: • Act as the go-to for negotiators in the region to ease the workloads of managers • Conduct Market Appraisals of potential new properties giving an accurate market valuation and informing potential landlords of our fees and services • Negotiating strong terms in-line with strict KPI’s • Listing of new properties • Delegate for the branch manager where required • Tout for additional… Show more A continuation of the below responsibilities, but with the below additional aspects: • Act as the go-to for negotiators in the region to ease the workloads of managers • Conduct Market Appraisals of potential new properties giving an accurate market valuation and informing potential landlords of our fees and services • Negotiating strong terms in-line with strict KPI’s • Listing of new properties • Delegate for the branch manager where required • Tout for additional properties to gain instructions upon

• Lettings Negotiator

  • Aug 2014 - May 2016

  Falmouth • Greet landlords and customers in a professional manner both in the office and out at properties • Answer the phone in a polite and courteous manner • Vetting customers to understand their exact requirements and then providing in-depth information about available properties that match their requirements • Conducting viewings, property visits and inventories of properties • Partaking in a daily stand-up to review past days’ work and forecast the next day’s plan • Meet & exceed a… Show more • Greet landlords and customers in a professional manner both in the office and out at properties • Answer the phone in a polite and courteous manner • Vetting customers to understand their exact requirements and then providing in-depth information about available properties that match their requirements • Conducting viewings, property visits and inventories of properties • Partaking in a daily stand-up to review past days’ work and forecast the next day’s plan • Meet & exceed a set personal & office targets • Negotiate offers on properties with landlords and customers • Progress the application process with customers and landlords; keeping everyone fully informed of the process and its progression at all times • Schedule any necessary electrical & Gas certificates prior to move in • Schedule EPC assessments required to list a property • Report to the Area Manager on a twice-weekly conference call with other negotiators in the region. • Delegate any required property maintenance to the relevant department.

• Sales Negotiator

  • Jul 2013 - Jul 2014

  Falmouth • Greet vendors and customers in a professional manner both in the office and out at properties • Answer the phone in a polite and courteous manner • Vetting customers to understand their exact requirements and then providing in-depth information of available properties that match their requirements • Conducting viewings of properties • Partaking in a daily stand-up to review past days’ work and forecast the next day’s plan • Meet & exceed a set personal & office… Show more • Greet vendors and customers in a professional manner both in the office and out at properties • Answer the phone in a polite and courteous manner • Vetting customers to understand their exact requirements and then providing in-depth information of available properties that match their requirements • Conducting viewings of properties • Partaking in a daily stand-up to review past days’ work and forecast the next day’s plan • Meet & exceed a set personal & office targets • Negotiate offers on properties with vendors and customers • Progress sales with customers, vendors and conveyancers; keeping everyone fully informed of the process and its progression at all times • Schedule any necessary mundic/EPC assessments required for the conveyancing & listing process



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Counter Assistant

  • Jun 2012 - Dec 2013

  • Maintain a professional customer-facing counter to the highest standard • Provide prompt and courteous service to customers making sure that every detail is met. • Support colleagues in any needs they may have • Maintaining cleanliness on a high-risk department • Utilise and maintain knives for filleting etc. • Establish rapport with passing customers in a bid to sell short-dated items and reduce waste