Experience

Diversified Communications Australia

• Australia
• Events Services
• 1 - 100 Employee

• IT Manager

  • Jul 2020 - Present

  - Responsible for creating and implementing an ICT Strategy that also horizontally aligns with our overall business strategy - Migrated our On-Prem systems to fully hosted cloud solutions - Managing the Information Systems and overall IT Environment - Implemented Cyber Security user awareness and established systems to protect our users and data - Seek to find efficient ways of working, and adopt modern or emerging technologies to allow the business to work smarter - Identify and implement technology solutions to better assist with event management - Develop and mentor staff by developing and delivering ICT training modules across a wide range of applications - Lead the way with digitising the business, moving to paper light, and establishing modern ways of working with document management, document security and external collaboration - Lead a team of experts to bring Mumbrella from a mac to our windows ecosystem with low to no user impact and downtime - Created, designed and rolled out an effective SharePoint Intranet platform for all groups to adopt to better facilitate the sharing of knowledge, information and document collaboration with external parties - Effective management of an IT Budget, seeking cost-saving measures where appropriate - Develop, communicate and promote awareness of best ICT practices to the Leadership team - Establish and maintain relationships with a wide variety of external stakeholders, consultants and suppliers to ensure we get the best possible offerings for the business - Provide support and guidance and upskilling to staff on multiple ICT platforms. Being a trusted advisor and guiding staff with IT problems and effective solutions - Ensure our workforce can work remotely uninterrupted with robust hardware, infrastructure and advanced technology solutions.



Department of Energy, Environment and Climate Action

• Australia
• Government Administration
• 700 & Above Employee

• Information Communication Technology Trainer

  • Mar 2020 - Jul 2020

  Key project contact for providing ICT Training for a Microsoft Teams roll-out to all Department staff across Victoria. Producing training collateral, quick reference guides, videos to house on local intranet with an easy to follow format that caters for all training and learning types Conducting training via Microsoft Teams live events to over 5000 staff receiving overwhelmingly positive feedback on m delivery and ability to make the application easy to understand Received a recognition reward from the department for my professional approach and hardworking ethics towards the roll-out of Microsoft Teams to DELWP.



Lander & Rogers

• Australia
• Law Practice
• 500 - 600 Employee

• Service Delivery Manager

  • May 2012 - Feb 2020

  Focused on keeping clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the team responsible for getting services delivered to clients. Also providing IT training, upskilling staff and producing training documentation. Coordinated and transitioned 500 staff from Win7 to Win10, O2010 to O365, produced rollout plan, delivered upgrades (via SCCM) and provided end-user training nationally via Vid Conf, Face to face and classroom-style training. - Delivered a mobility solution to the company by coordinating infrastructure upgrades and the rollout of tablets, mobile phones, VPN and mobile apps for core applications. - Established a world-class national Service Desk team, and created SLAs, KPIs, and service matrix. Implemented ITSM software and coached and trained my team on troubleshooting and customer service skills. - Established paper-light digital transformation project to move archiving to a digital platform. Established digitisation protocols for incoming mail and automated delivery to legal staff - Established and maintained relationships with key stakeholders - Trusted advisor to the partnership and leadership teams, leveraging my industry knowledge and IT skills to provide solutions to problems for the business. - Researched and engaged staff before procuring a new portable computer fleet for the business to ensure it met the needs of our legal teams and their mobility requirements. Leveraged strong relationships with hardware vendors to ensure a cost-effective solution was obtained.



King & Wood Mallesons

• Hong Kong
• Law Practice
• 700 & Above Employee

• Training Consultant & Technical Support Officer

  • Aug 2007 - May 2012

  Provide level 1 & 2 support to Australian offices. Key IT technical support and training contact for delivering the business's first electronic mail filing solution. Travelled to international offices alone to deploy, deliver and train staff on this platform. Run IT Induction weekly to all new staff (Partners, Lawyers, shared services) and provide daily training sessions for upskilling staff on all legal systems and Microsoft applications Maintained and run Mallesons Audio Visual and video conferencing system, including managing all AV aspects of large firm events nationally. Established and maintained trusted working relationships with legal staff, meaning they could confidently approach me with any problem, and I would tackle this with a positive can-do attitude.



Mallesons Stephen Jaques

• Audio Visual & Technical Support Officer

  • Aug 2007 - Apr 2012

  Maintaining the firm's Video conferencing systems and client floor AV/VC equipment. Responsible for maintenance, updates and upgrades of AV/VC equipment to ensure reliability and uptime of all Cisco endpoints. Level 1 and 2 front line Desktop and application support for all Australian offices, supporting approx 800 staff. Troubleshooting of legal systems, Microsoft platforms and Dell hardware used by legal teams. Maintaining the firm's Video conferencing systems and client floor AV/VC equipment. Responsible for maintenance, updates and upgrades of AV/VC equipment to ensure reliability and uptime of all Cisco endpoints. Level 1 and 2 front line Desktop and application support for all Australian offices, supporting approx 800 staff. Troubleshooting of legal systems, Microsoft platforms and Dell hardware used by legal teams.



KAZ Technology Services (Division of Telstra)

• Helpdesk Support

  • Jun 2006 - Aug 2007

  Providing IT support to the NAB (Desktop Service Centre) via Telstra IT Service Desk Front line troubleshooting of desktop hardware and brank branch printers over the phone. Effective communication skills by guiding non-tech-savvy customers through complex IT situations to fix their hardware or software problems Enhanced my troubleshooting and communication skills due to support only being available over the phone. Providing IT support to the NAB (Desktop Service Centre) via Telstra IT Service Desk Front line troubleshooting of desktop hardware and brank branch printers over the phone. Effective communication skills by guiding non-tech-savvy customers through complex IT situations to fix their hardware or software problems Enhanced my troubleshooting and communication skills due to support only being available over the phone.