Experience

Senior Life Services
• United States
• Insurance
• 100 - 200 Employee
• Benefits Coordinator

  • Feb 2022 - Present


inMotionNow

• Information Technology and Services

• Account Development Representative

  • Jul 2018 - Jan 2019

• Sales Development Representative

  • May 2018 - Jun 2018


REVGEN
• United States
• Software Development
• 1 - 100 Employee
• Sales Development Representative

  • Mar 2018 - Jun 2018

Map My Customers
• United States
• Software Development
• 1 - 100 Employee
• Sales Development Representative

  • Apr 2018 - May 2018

DocbookMD
• Business Consulting and Services
• Sales Development Representative

  • Mar 2018 - 2018

Little City Brewing
• Bartender

  • Aug 2016 - Aug 2017

The Carolina Inn
• United States
• Hospitality
• 1 - 100 Employee
• Bartender

  • May 2016 - Aug 2016

The Point at Glenwood
• United States
• Restaurants
• Bartender

  • Mar 2015 - May 2016

Tilted Kilt Pub & Eatery
• United States
• Restaurants
• 200 - 300 Employee
• Bartender

  • 2013 - 2014


Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Technical Advisor

  • Apr 2012 - Nov 2013

  • Provided technical phone support for Macintosh computers for customers by using the PAIR process: Probe, Analyze, Isolate and Resolve• Issues included: trouble-shooting network connections, hardware issues, software issues and peripherals • Through proper verbiage and tone of voice offered empathy for every customer’s situation or concern• Created and logged cases for all incoming or transferred calls • Classified each case including the device, primary issues symptoms and all trouble-shooting steps taken to resolve• Sold AppleCare Protection Plans to customers to provide technical support coverage and limited hardware coverage for their CPUs and related peripherals

• Senior Technical Advisor

  • Nov 2012 - Jan 2013

  • Provided support to Tier I advisors for Macintosh technical support issues including:Complex issues, cases that required mandatory escalations, or customer satisfaction concerns• Took over calls from Tier I advisors depending on their comfort regarding the case• Regarded as a “manager” and the final word from Apple and therefore followed all aspects of AppleCare policies, procedures and trouble-shooting solutions• Logged all calls or incoming escalations from Tier I by categorizing the device, primary issues symptoms and all trouble-shooting steps taken to resolve• Researched and followed up on previous cases including calling back customers or sending emails• When necessary make appointments for the customer at the Apple Store or transfered the customer to the appropriate department



BaySix

• United States
• Printing Services
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2007 - Sep 2011

  • Assisted customers with merchandise questions and order placement • Did order fulfillment by pulling, packing and shipping merchandise • Organized inventory and restocked store shelves as needed • Handled credit card orders and answered phones • Assisted customers with merchandise questions and order placement • Did order fulfillment by pulling, packing and shipping merchandise • Organized inventory and restocked store shelves as needed • Handled credit card orders and answered phones