Experience

Starlite Recovery Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Counseling Intern

  • Jun 2023 - Present

  Counseling Intern at the Starlite Recovery Center. Counseling Intern at the Starlite Recovery Center.



Sam and Devorah Foundation for Transgender Youth

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Mentor - Trans Mentorship Project

  • Sep 2021 - Present

  Empower a young transgender person through building a mentorship relationship. Participate in and facilitate community events and panels that foster connection and provide education. Empower a young transgender person through building a mentorship relationship. Participate in and facilitate community events and panels that foster connection and provide education.



UTSA Sarabia Family Counseling Center

• Counseling Practicum Student

  • Jan 2023 - May 2023

  Counselor under supervision providing individual and group counseling through the SFCC as part of my master's education at UTSA. Counselor under supervision providing individual and group counseling through the SFCC as part of my master's education at UTSA.



All Web Leads, Inc.

• Contact Center Representative

  • May 2021 - Jul 2022

  Engage in inbound and outbound calls with consumers and ask them qualifying questions. Make outbound follow up calls, inquiring about the consumer's experience and making sure their needs were met. Communicate with the management team on a regular basis to discuss personal performance. Engage in inbound and outbound calls with consumers and ask them qualifying questions. Make outbound follow up calls, inquiring about the consumer's experience and making sure their needs were met. Communicate with the management team on a regular basis to discuss personal performance.



St. John's College (NM)

• United States
• Higher Education
• 1 - 100 Employee

• Circulation Desk Assistant

  • Aug 2019 - May 2020

  Checked books in and out efficiently for patrons according to standard operating procedures. Maintained a professional and friendly demeanor while assisting patrons with queries. Ensured books were in the correct location in a designated area of the library organized according to the Library of Congress system. Archived multiple news articles each shift. Cataloged data about archives in Excel to enable easy research. Checked books in and out efficiently for patrons according to standard operating procedures. Maintained a professional and friendly demeanor while assisting patrons with queries. Ensured books were in the correct location in a designated area of the library organized according to the Library of Congress system. Archived multiple news articles each shift. Cataloged data about archives in Excel to enable easy research.



Fiddlin Frogs

• United Kingdom
• Retail

• Assistant Manager

  • Dec 2017 - Aug 2018

  Maintained customer loyalty with individualized service. Managed inventory by entering purchase orders and checking in merchandise. Paid vendors and managed claims to ensure positive vendor relations. Trained new employees on Lightspeed POS, an industry standard point-of-sale system. Solved technical problems via troubleshooting and research to limit the impact of issues on sales. Maintained customer loyalty with individualized service. Managed inventory by entering purchase orders and checking in merchandise. Paid vendors and managed claims to ensure positive vendor relations. Trained new employees on Lightspeed POS, an industry standard point-of-sale system. Solved technical problems via troubleshooting and research to limit the impact of issues on sales.



Ross Stores, Inc.

• United States
• Retail
• 700 & Above Employee

• Associate

  • Sep 2017 - Feb 2018

  Processed sales and returns for customers quickly and efficiently. Assisted customers with questions and concerns in a timely manner. Designed and maintained the sales floor for a pleasant customer experience. Processed sales and returns for customers quickly and efficiently. Assisted customers with questions and concerns in a timely manner. Designed and maintained the sales floor for a pleasant customer experience.

• Residential Assistant

  • Aug 2016 - Mar 2017

  Scheduled dorm room maintenance service for students. Planned events for student outreach in the dorm. Provided dorm students with guidance and support. Scheduled dorm room maintenance service for students. Planned events for student outreach in the dorm. Provided dorm students with guidance and support.



The Cave

• India
• Business Consulting and Services

• Barista/Cashier

  • Oct 2014 - Dec 2016

  Made specialty coffee and drinks. Operation of the cash register and interacting with customers. Preparing panini’s and sandwiches. Contributed to efficiency of the company by maintaining a clean workspace and creating a positive and welcoming relationship with customers.

• Operations Manager

  • Dec 2014 - Aug 2015

  Developed and established protocol and organized an effective system for The Cave. Planned weekly meetings and managed the scheduling of shifts with all employees. Trained new employees on equipment and operational duties. Communication liaison between student employees and campus administration.



Kay Lab

• United States
• Technology, Information and Internet

• Lab Technician

  • Jun 2016 - Aug 2016

  The Kay Lab explores the nature of sense perception through neuroscience. As a lab technician my duties included data collection and animal care. It was my responsibility to monitor animal health and handle animals for data collection. Data collection involved using specific programs to record brain waves and learning to use new devices and memorize protocols. I was a recipient of the 2016 Ariel Internship Award from St. John's College. The Kay Lab explores the nature of sense perception through neuroscience. As a lab technician my duties included data collection and animal care. It was my responsibility to monitor animal health and handle animals for data collection. Data collection involved using specific programs to record brain waves and learning to use new devices and memorize protocols. I was a recipient of the 2016 Ariel Internship Award from St. John's College.



Raiseworks

• Information Technology & Services

• Intern

  • Jul 2014 - Aug 2014

  My main responsibility involved testing the company website for development and working in Excel. I was included in the development of a document mapping the customer experience throughout the loan process. I also worked with the Recruiting Manager to post job listings and arrange interviews with prospective employees. My main responsibility involved testing the company website for development and working in Excel. I was included in the development of a document mapping the customer experience throughout the loan process. I also worked with the Recruiting Manager to post job listings and arrange interviews with prospective employees.