Experience

CaptivateIQ

• United States
• Software Development
• 200 - 300 Employee

• Senior Business Consultant

  • Jun 2023 - Present

  - Crucial in advancing the benchmarking project through customer onboarding, data collection, data template refining and product feedback. Lead to an increase in data quality, data quantity, efficiency of data collection and improvements to the product.- Launched and managed a SPIF (Sales Performance Incentive Fund) initiative, encouraging colleagues to aid in customer acquisition for the benchmarking program. Leading to a 25%+ uptick in customer signups and data form completion.

• Senior Comp Solutions Consultant

  • Jan 2023 - Jun 2023

  - Spearheaded complex projects with larger customers. Navigated tricky situations with customers to improve sentiment and deliver results which increased the odds of renewal.- Managed and coordinated external contractors, reducing workload on teammates and decreasing burnout during high-demand periods.- Became a go-to figure for team support, aiding in the resolution of diverse issues and challenges.- Built complex and efficient solutions for customers, utilized new features to ensure the software was tailored to their needs. Applied outside-of-the-box thinking to unique scenarios and produced creative results. Show less

• Professional Services Consultant

  • Feb 2022 - Jan 2023

  - Successfully completed multiple projects to ensure customers were satisfied and able to use the tool to its full potential. These projects included fully rebuilding systems, adding customized plans, building reports, creating client dashboards, and working to improve both load efficiency and data cleanliness. - Took the lead in setting up, managing, and coordinating with partners (external contractors) to help take on additional workload during high project load periods. This included the provisioning of hours required, assigning contractors to tasks according to their strengths and experience levels, and assigning the tasks and managing their completion. This was managed with weekly check-ins and using my skills and expertise to unblock any issues.- Demonstrated leadership and initiative, resulting in a promotion to a senior consultant role by taking on complex projects, aiding team members, and managing contractors.- Joined the refresh (managed services) team in its infancy, accelerated my training on the software and helped in training and supporting new team members as the team grew. Show less



Intangent

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Software Consultant

  • Sep 2021 - Feb 2022



nVentic

• Germany
• Business Consulting and Services
• 1 - 100 Employee

• Software Developer

  • Oct 2018 - Sep 2021

  Develop and design inventory statistical analysis software for large multinational clients.Lead Research and Development department to design software solutions. Manage department resources and time effectively to ensure continuous improvement of software solutions for clients and consultants.Reduced calculation times of analysis by improving efficiency of code to increase scalability of product. Experienced in software testing including creation of test suites.Designed, developed and implemented two client and consultant facing Excel add-ins for inventory data analysis use.Created extensive manual, procedure, calculation and test documentation for software. Created software demonstrations for use in presentations with clients. Show less

• Programmer and data analyst

  • Jun 2016 - Oct 2018