Experience

Gloucestershire College

• United Kingdom
• Education Management
• 300 - 400 Employee

• System Specialist

  • Aug 2022 - Present

  The purpose of this role is to support staff in the effective use of the college’s student data systems, providing training and advice to ensure consistency across all users. To be responsible for the support, maintenance and administration of the learner systems, primarily but not limited to the Apprenticeship Tracking system.

• Data Coordinator

  • Jan 2022 - Aug 2022

  My role within Gloucestershire College is to act as the link between the Apprenticeship Administration team, the Finance team and Apprentice Employers. I am the first point of contact for queries around apprenticeship invoicing and funding. I play a key role in ensuring efficiency of process, data integrity assurance and compliance.My Duties have included:- Being the lead on the process of invoicing apprenticeship employers throughout the apprenticeship journey (I.e. enrolment and Changing of Employers) - Redeveloped the change of employer process to ensure the gap is closed on missed funding. Through my new process I have been able to secure funding over 6 figures which may have previously been missed - I work with the Apprenticeship Admin team to ensure data mismatches are resolved to maximise funding - I continuously seek to identify and report financial risks, alongside the finance team - I identify improvements in processes, and work with the Student Data Manager on implementing process and procedural changes that ensure we are moving in a technological and positive direction- As Data Coordinator I maintain accurate records to ensure the evidence held is compliant with the current funding regulations - In conjunction with Apprenticeship Managers and Training Coordinators I will undertake regular compliance reviews, providing feedback to ensure contract compliance - I continuously maintain effective communications with finance, employers and other staff around the college, to ensure efficiency of processes in respect to apprenticeship invoicing and funding - I also aim to work proactively with finance, employers and other stakeholders to develop and maintain effective and productive relationships



Capita

• Canada
• Financial Services
• 1 - 100 Employee

• Business Analyst

  • Oct 2019 - Jan 2022

  This role involves working across Swindon and Cheltenham Operations to develop, carry out and embed improvement activity to make the service we provide to our customers better than ever. Working closely with the Contact Centre and Back Office teams, I will support the identification of improvement ideas across the business; take forward client led improvement idea’s and service modernisation initiatives.I am involved in all aspects of the Service Modernisation Journey from designing solutions to reviewing the effectiveness of change and ensuring it remains sustainable for our long term goals.Key Tasks/Accountabilities• Use the appropriate improvement methodology and tools pragmatically to identify robust solutions focused on improvements for our customers and our business. • Ensure all improvement activity is undertaken in accordance with regulatory (e.g. Treating Customer Fairly) and legislative requirements. • Engage with key stakeholders from inception to delivery. • Embed and manage risk as an integral part of the Customer Experience activity to achieve a compliant and controlled operation capable of supporting and fulfilling customer needs.• Work with Operations to gather information and scope projects• Complete/Contribute to the analysis of information. • Use your experience to challenge the scope of proposals and improvement opportunities• Attend regular meetings to provide updates and present proposals• Pilot/Deliver improvement initiatives in line with agreed timescales/budget.

• Customer Service Representative & Customer Email Support Team:

  • Aug 2018 - Oct 2019

  Here I worked as a Customer service representative. I became the first point of contact for all queries referring to customer’s policies. I provided confident customer service whilst dealing with confidential information in a strict format that abides to the laws surrounding data protection. This role required vast amount of I.T skills, administrative duties and team work within an office environment. In January, 2019, I was promoted to the Customer Email Support Team, where I dealt with the administrative duties of incoming emails from clients, IFA’s and Solicitors.



drfostersliquorco

• United Kingdom
• Hospitality

• General Manager

  • Mar 2018 - Aug 2018

  4 months of experience as a General Manager Monitored and ensured 15 members staff adhered to all company policies and procedures Coordinated schedules and assigned team members' shifts Responsible for upholding required health and safety standards Hired and trained several employees Monitored and ordered stock from suppliers Conducted disciplinaries and staff reviews 4 months of experience as a General Manager Monitored and ensured 15 members staff adhered to all company policies and procedures Coordinated schedules and assigned team members' shifts Responsible for upholding required health and safety standards Hired and trained several employees Monitored and ordered stock from suppliers Conducted disciplinaries and staff reviews



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Aug 2011 - Sep 2015

  The main responsibility was to become the primary point of contact. Providing excellent customer service throughout the day whilst also restocking product in the store. Duties: Replenishing merchandise and food product Provide excellent customer service Handle cash & credit transactions Stock control and Management Maintaining cleanliness of department Receiving and storing store deliveries The main responsibility was to become the primary point of contact. Providing excellent customer service throughout the day whilst also restocking product in the store. Duties: Replenishing merchandise and food product Provide excellent customer service Handle cash & credit transactions Stock control and Management Maintaining cleanliness of department Receiving and storing store deliveries



TRG - The Resources Group

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Office Assistant

  • Aug 2010 - Aug 2011

  Provide administrative support to the department including general clerical work Key Skills and Responsibilities. Polite and well mannered Confident in retail policy and procedures Friendly and engaging Enjoys working in teams Reliable Adaptability and willingness to learn Provide administrative support to the department including general clerical work Key Skills and Responsibilities. Polite and well mannered Confident in retail policy and procedures Friendly and engaging Enjoys working in teams Reliable Adaptability and willingness to learn