Assistant Service Manager

• Nov 2021 - Present

Service Advisor

• Sep 2019 - Feb 2022

Service Advisor

• Jun 2019 - Sep 2019

During my three months at Wide World BMW, I had finished 10th, 3rd and 1st in the entire company amongst 70 other service advisors. I had surpassed my goals of ELR, CP hours/RO, Dollars/RO and customer satisfaction and finished number 1 in the company overall my final month. During my three months at Wide World BMW, I had finished 10th, 3rd and 1st in the entire company amongst 70 other service advisors. I had surpassed my goals of ELR, CP hours/RO, Dollars/RO and customer satisfaction and finished number 1 in the company overall my final month.

Service Advisor

• Aug 2015 - Jun 2019

Excellent customer service skills and demonstrated technical expertise to clients of Prestige BMW while Establishing key relationships with new customers in a very short period of time. Currently working at BMW Of Ramsey and rapidly building a significant clientele. Excellent customer service skills and demonstrated technical expertise to clients of Prestige BMW while Establishing key relationships with new customers in a very short period of time. Currently working at BMW Of Ramsey and rapidly building a significant clientele.

Performance Center Advisor

• Aug 2015 - Aug 2016

Within 4 months of working at Prestige, worldwide sales ranking improved from #10 to #3 Within 4 months of working at Prestige, worldwide sales ranking improved from #10 to #3

Lot attendant/ Valet

• Oct 2014 - Jul 2015

Delivered excellent customer service upon a client entering and exiting a dealership. Demonstrated organization around preparing service paperwork, delivering and explaining to clients. Reliable and entrusted partner when working between service advisors, service managers and technicians Delivered excellent customer service upon a client entering and exiting a dealership. Demonstrated organization around preparing service paperwork, delivering and explaining to clients. Reliable and entrusted partner when working between service advisors, service managers and technicians

Ford technician/ Ford service advisor

• Jan 2014 - Oct 2014

Delivered written 52pt inspections of every vehicle and provided a review of inspection sheet with every customer and provided guidance and technical expertise on future repairs. Significant financial responsibilities including maintaining an accurate record and count of cash, writing and tracking of receipts. Responsible and trusted with opening and closing of the workshop. Performed operational duties such as mounting and balancing tires, regular maintenance, full brake jobs on cars, medium and light duty trucks and alignments.

Lot attendant/ Valet

• Mar 2013 - Jan 2014

Trusted lot attendant to introduce clients to the car dealership and provide excellent customer service. Very efficient and organized in terms of anticipating a clients entrance / exit and customer service needs Trusted lot attendant to introduce clients to the car dealership and provide excellent customer service. Very efficient and organized in terms of anticipating a clients entrance / exit and customer service needs

Flower Delivery Boy

• Feb 2012 - Feb 2013

Gas attendant

• Nov 2008 - Aug 2012