Product Manager

• Apr 2022 - Present

Implementation Success Owner

• Jul 2021 - Apr 2022

Agile Team Coach

• Oct 2019 - Jun 2021

Design and coordinate business-wide strategic planning process optimized to focus the organization on the most critical elements of the long-term business strategy. Promote organizational effectiveness through partnerships with individuals and teams that result in the application of agile principles and frameworks. Guide teams in producing meaningful roadmaps, forecasts, and KPIs used for decision-making. Create experiential learning opportunities for teams based on their strategic development needs. Amplify healthy organizational behaviors while supporting the resolution of undesired interpersonal conflicts

Scrum Master

• Apr 2019 - Oct 2019

Promoted sustained environment of continuous improvement for the CoverMyMeds Pharmacy business unit. Supported the adoption and application of Large-Scale Scrum (LeSS) principles. Taught product development teams new techniques to refine development tasks and improve ability to more accurately forecast the completion of initiatives. Partnered with executive leader to organize monthly all-staff events intended to foster greater awareness of business unit priorities and provide recognition of team accolades.

Project Manager

• Jun 2017 - Apr 2019

Became subject matter expert on key business process that connects prescribers and pharmacies within the CoverMyMeds network through faxing technology. Implemented experimental pilot that resulted in identifying an optimal fax schedule to increase prescriber engagement with faxes received from major retail chain pharmacies (CVS, Walgreens). Prioritized feature development for an internal application that provided a streamlined experience for managing business rules for faxing prescribers on behalf of pharmacies. Served as the primary resource for developing fax solutions that satisfied the needs of new and existing customer programs.

Project Manager

• Nov 2014 - May 2017

Led team of 20+ developers to execute on a balance of key strategic initiatives and enhancements to technical infrastructure for the HealtheAnalytics platform. Managed large-scale project plan to ensure development team was continuously delivering on the highest priorities of the business. Established active communication channels to keep executive leaders and other stakeholders informed of all major updates and risks to product development efforts. Integrated and onboarded India-based engineering team to increase overall development capacity. Facilitated all agile processes (planning, review, retrospectives) to confirm alignment of short-term priorities and identify opportunities to improve process and communication.

Sr. Business Analyst

• Aug 2014 - May 2017

Provided HealtheAnalytics leadership team with analysis of operational performance to help inform resource and allocation decisions. Created quarterly reports for executive leaders that highlighted key organizational achievements. Developed standard KPI metrics to measure engineering performance and identify opportunities to increase the speed of delivering customer value. Leveraged historical performance of engineering teams to predict duration of future development projects and level of staffing required to execute.

Student Intern-Help Desk Analyst

• Jun 2013 - May 2014

Provide online technical support to The Washington Post Company. Troubleshoot and resolve security management issues for client's intranet system. Utilize various operating systems to record and verify resolution of client issues, including PeopleTools and AT&T Business Direct. Escalate critical errors to expert support teams. Provide online technical support to The Washington Post Company. Troubleshoot and resolve security management issues for client's intranet system. Utilize various operating systems to record and verify resolution of client issues, including PeopleTools and AT&T Business Direct. Escalate critical errors to expert support teams.