Senior Mail Buyer - Sell List Requests

• Feb 2023 - Present

Underwent various promotions and job changes in a short period of time due to exceptional work ethic and excellent and outstanding performance. Current job title is “Senior Mail Buyer – Sell List Requests.” Promotion was received due to extensive knowledge on company policy, unparalleled customer service in all situations, thorough written and verbal feedback, rapport among coworkers and management alike, and ability to see micro and macro goals when determining where time and effort should be dedicated.Played a major consulting and testing role in the complete redesign of how customers interact with the company when wanting to sell product. Utilizing extensive knowledge on processes, assisted in redesigning the company-side application used by employees to process requests submitted on the website. This was an almost complete redesign of the application.Tasked with continuous upkeep and revision of company knowledge bases, training material, monthly employee feedback, and training of fellow coworkers. Received multiple comments in monthly and annual reviews about being a beacon of knowledge and positivity for the company.Display great attention to detail to determine the quality and condition of cards for accurate listings on our website. Currently one of the few people in the company trusted to determine the final condition of higher value cards. Have also been able to accurately predict grading results from professional collectible grading services such as PSA, CGC, and BGS.Price cards using sales data and pricing trends to accurately determine a fair market value and cost plan. Able to determine product value based on US, European, and Asian markets, extending to products not in the English language. Was able to increase the company profits on non-English product by 20% in the first eight months of holding the “Pricing Representative – Non-English Specialist” position. Show less

Pricing Representative - Non-English Specialist

• May 2021 - Feb 2023

Some additional past and present job duties are as follows:• Respond to customer inquiries via phone, email, or face to face.• Sort/grade/enter/file product into inventory.• Purchase product through the mail, in the storefront, and at events the company holds.• Provide direction for other employees as to what tasks need to be prioritized.• Assist the customer service department by answering questions and providing final say on customer contested condition inquiries.• Provide consistent verbal and written feedback.• Act as a “jack of all trades” for the company, including assisting in determining prices for product the company normally doesn’t carry.• Actively maintain spreadsheets/documents regarding budget. Show less

Purchasing Representative - Travel Buyer

• Jan 2021 - May 2021

Acquisitions Representative - Travel Buyer

• Oct 2020 - Jan 2021

Event Acquisitions Representative - Buyer

• May 2018 - Oct 2020

Processing Representative

• Apr 2018 - May 2018

Paint Technician Assistant

• Jan 2017 - Jun 2017

Assisted the night shift Paint Technician and locating and moving vehicles that needed paint repair. Prepped vehicles for painting by locating the problem area and accurately and carefully covering the rest of the vehicle. Increased the total number of vehicles able to be repaired each night from four to seven.

Inventory Associate

• Oct 2016 - Jan 2017

Assisted fellow associates in finding the correct vehicles on the premises.Processed incoming and outgoing vehicles by partnering with truck drivers to ensure the correct vehicle was going to, or coming from, the proper location. Inspected vehicles for any damage or blemish to determine which service and repair should be applied before resale of vehicle. Completed a nightly scan and reconciliation report of the stores inventory to assure each vehicle was on the premises. Cleaned and detailed vehicles before purchases. Show less

Assistant Store Manager

• May 2015 - Aug 2016

Answered an average of 20-25 calls per day by addressing customer inquiries, solving problems, and providing new store information. Answered product questions with up-to-date knowledge of sales and promotions. Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot. Helped drive sales goals and achieve monthly quotas. Contacted customers to follow up on purchases, suggest new merchandise, and inform them about promotions and upcoming events. Conducted social media campaigns to increase traffic and revenue. Provided customers with product demos to improve sales and overall customer happiness. Show less

Office Administrator

• Apr 2015 - Aug 2015

Acted as the voice of the organization for scholarship students and public inquiries. Entered numerical data into databases in a timely and accurate manner. Added new material to file records and created new records. Completed monthly mailings of educational funding checks. Opened and properly distributed incoming mail. Answered and managed incoming and outgoing calls while recording accurate messages. Acted as the voice of the organization for scholarship students and public inquiries. Entered numerical data into databases in a timely and accurate manner. Added new material to file records and created new records. Completed monthly mailings of educational funding checks. Opened and properly distributed incoming mail. Answered and managed incoming and outgoing calls while recording accurate messages.

Sales Associate

• Nov 2013 - Aug 2014

Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Contacted other store locations to determine merchandise availability. Built relationships with customers to increase likelihood of repeat business. Maintained knowledge of current sales and promotions to insure the customer was receiving accurate information. Provided consultations for wedding parties purchasing tuxedos. Reached out to customers via phone calls to inform them or deals and rewards. Show less

Host / Waiter

• Mar 2013 - Oct 2013