Experience

NCMT Ltd

• United Kingdom
• Machinery Manufacturing
• 1 - 100 Employee

• Information Technology Support Technician

  • Mar 2020 - Present



Scan Computers

• United Kingdom
• Computer Hardware Manufacturing
• 100 - 200 Employee

• Fault & Diagnostics Repair Technician

  • Oct 2019 - Mar 2020



Zen Internet

• United Kingdom
• Telecommunications
• 300 - 400 Employee

• Managed Ethernet Consultant

  • Jul 2017 - Oct 2019

  I work closely with large suppliers & 3rd party re-sellers to provide the UK companies and blue chip companies upto 1Gbp/s pipelines to the UK's leading ultra high speed network.

• Technical Support Consultant

  • Jan 2016 - Jul 2017

  I work in their contact centre as a 1st / 2nd line technical services engineer for the small businesses and residential department. Dealing with simple router setups, diagnostics and router configurations (NAT, port forwarding & DNS) to dealing with WLR3 / PSTN faults; xDSL / FTTC/P & ISDN problems and solutions. Currently learning Fault Management and using Live Support /echat.



IWMN

• Volunteer Assistant

  • Feb 2009 - May 2013

  Here I gained a Cultural Heritage Certificate after completing the 10 week In Touch program at the Museum.A basic day can include assisting visitors from all walks of life enjoy a day at the museum, teach children and adults; using an object handling session to get hands on experience of real artifacts that have been or would of been used in conflict/war. I help in the IT suite where we teach people how to start family research, where to look and how to get the best from chosen sites.I'm also assist the Volunteer Coordinator with specialist Volunteer Work Group meetings were I speak on behalf of all volunteers from the museum.



Fix-IT Bolton Steps

• IT Engineer

  • Jun 2010 - Nov 2012

  - Here I was assisting other technicians in a amateur role in a IT environment. Basically we take old PC's and laptops, donated to us or taken (legally) from Refuse sites. We give these PC's a new lease of life, upgrading hard drives, RAM etc, updating to a new fresh licensed copy of either XP Pro or Win 7 Basic, an AV and basic office 2003. Then we sell these PC's based on Spec to students on low budgets so they can do their Uni/College work. We also teach students how to setup basic in house networks so that the can play LAN games or share Printers and Documents with each other.We also run AV clinics and do all kinds of repairs to customers machines, from basic RAM upgrades to monitor replacement on Laptops, to OS upgrades and other software installation and configuration.



Spirit Group Retail Ltd

• Chef

  • Sep 1998 - Jan 2008

  As a 2nd chef I was required not only to cook many different meals but ensure my team understood how to cook the meals in the absence of myself or the head chef. I had to train my team to be able to check orders and correctly match invoices with my orders. In the Head chefs absence I had to undertake full responsibility of the kitchen from food preparation to health and hygiene, staff rotas and any other paperwork. I left due to medical reasons As a 2nd chef I was required not only to cook many different meals but ensure my team understood how to cook the meals in the absence of myself or the head chef. I had to train my team to be able to check orders and correctly match invoices with my orders. In the Head chefs absence I had to undertake full responsibility of the kitchen from food preparation to health and hygiene, staff rotas and any other paperwork. I left due to medical reasons



LBM Contacts Ltd

• Telesales Agent (Communications)

  • Jan 2005 - Apr 2005

  I tried a career change as a friend of mine advised me that good money was made in sales. I soon found out that a passion for a job was more important than trying to earn more money so I left and returned to catering three months later. I tried a career change as a friend of mine advised me that good money was made in sales. I soon found out that a passion for a job was more important than trying to earn more money so I left and returned to catering three months later.



Chapels Restaurant

• Pastry Chef

  • Jul 1997 - Dec 1998

  I left because the manager sold the business I left because the manager sold the business