Experience

NextUp

• Romania
• Software Development
• 1 - 100 Employee

• Senior Technical Support Engineer

  • Feb 2022 - Present

  SQL Database Administrator - providing maintenance and support for databases hosted in-house and datacentre Main activities consist of: - Systems installations and configuration - Backup / restore operations - Define / adjust maintenance plans - Database migrations and upgrades - Performance tuning Support for technical issues: - installation and configuration of Microsoft SQL Server 2019-2005 - install ERP software – Accounting and Human Resources and handling technical errors or repairing corrupt databases. Installation and configuration of several API integrations with web Platforms like WooCommerce, PrestaShop, Shopify or integrations with EdiNet and DocProcess. Providing technical support for the Customer Support Department. Project: Part of the team responsible for the implementation of a new ticketing platform, database migration and user rights configuration for all company departments. Show less



Expressoft Technology

• Romania
• IT Services and IT Consulting
• 1 - 100 Employee

• Software Tester

  • Jan 2019 - Dec 2021

  Manual Tester, 2nd level support, trainer.Client requirements analysis, task / bug reporting in Azure DevOps, test plan design and execution, drafting of User guides and documentation. Direct collaboration with Large Account clients in order to implement new software solutions.Taken over 2nd level support tasks.IT department trainer for new employees.Projects: -> Participation on developing LokoFood app, phone app for restaurant customers. My responsibilities consist of collaboration with some Pilot Clients/Restaurants (Hard Rock Cafe Bucuresti, Hotel Alpin Poiana Brasov, Complex Saftica ) in order to obtain a reliable solution, complex but easy to use application. Also, I was part of the team as a tester and database administrator for pre-production/test environment. -> Implementing DriverUp/Dispatch (android,IOS) – driver application/order management and Inventory (web based) – warehouse, stock management application at Jerry`s Pizza, Lucky Pizza Otopeni and Marty Restaurants Cluj Napoca. Installation of the application, configuration and training for users in client location, then maintenance and permanent communication with users, creation of various reports. Also, I was part of the team as a tester and database administrator for pre-production/test environment. Show less

• Senior Customer Support IT

  • Apr 2010 - Dec 2018

  Helpdesk Support in IT/Service department .Service team coordinator, onsite and online intervention scheduling.Registration and analysis of problems reported by customers on telephone and email, first and second level support. Direct interventions to the client through remote connection.Sql databases administration, installation and configuration of specific applications from the eXpressoft range, warehouse management and sale, training of users, drafting of documentation.Installation and configuration other Microsoft applications, printer`s drivers, windows operating system, antivirus, SQL Server 2004 -2014.Collaboration with the testing and programming department in order to obtain fast and efficient solutions to the problems reported by customers, projects implementation.Microsoft Dynamics CRM user, customizing reports.Service department activity analysis. Show less



Telemobil

• Telecommunications
• 100 - 200 Employee

• Contract Administrator

  • Mar 2006 - Mar 2010

  Trainer and helpdesk support. Development of working procedures regarding the activation of new costumers in the telephony network. Checking the creditworthiness of costumers (natural and legal persons) in the databases using specialized software. Screening of the documents necessary for the activation of contracts. Taking the decisions about accepting or rejecting of costumers contracts according to working procedures. Verify errors on electronic invoices and send them to financial for stock corrections. Posting and processing portability requests according to ANCOM rules. Providing permanent support to the sales team. Show less



K.S. Test Service SRL

• Bucharest, Romania

• Service Assistant

  • May 2005 - Mar 2006

  Provide user support and customer service. Respond to questions from callers and walk-ins. Manage the circulation of user manuals, working procedures or other materials as appropriate. Manage reports in Excel. Primary accounting. Provide user support and customer service. Respond to questions from callers and walk-ins. Manage the circulation of user manuals, working procedures or other materials as appropriate. Manage reports in Excel. Primary accounting.