Experience

McCue Garden Center

• United States
• Retail
• 1 - 100 Employee

• Forklift Operator

  • Sep 2021 - Present

  Greet customers will a smile and wave. Operate power tools, landscape equipment. Drive and maintain Forklift. Maintaining front/side retail yards Loading soil and mulch, grounds cleaning and maintenance. Greet customers will a smile and wave. Operate power tools, landscape equipment. Drive and maintain Forklift. Maintaining front/side retail yards Loading soil and mulch, grounds cleaning and maintenance.



Digital Federal Credit Union

• United States
• Banking
• 700 & Above Employee

• Information Specialist

  • Jul 2021 - Oct 2021

  • Support DCU’s Success Sharing Growth Goals through participation in the Branch Services sales program. Identify members’ needs and make appropriate referrals that develop the PFI relationship. • Support DCU’s Service Goals by: • Answering all calls within the specified service levels • Providing members with efficient and professional service *Directing calls to the appropriate department when necessary • Understand and explain all DCU products and services. • Accurately process all routine transactions and file maintenance. • Utilize MemberWorks. • To track member contact • To improve member service • To be proactive in servicing the members • To make the appropriate referrals of products and/or services • Recommend enhancements • Attend Product and Service training. • Adhere to all DCU policies and procedures. • Make recommendations on ways to improve the Information Center operations. • Participate in focus groups and project teams. • Achieve monthly sales goal referrals as assigned by Team Leader. Show less



Boston Children's Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Experience Representative

  • Aug 2019 - Jul 2021

  • Providing positive and effective customer service that supports departmental and hospital operations. • Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions. • Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required. • Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues. • Greeting and directing patients, families and visitors. • Monitoring daily schedule and patient flow to optimize resource utilization and patient experience. • Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow. • Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues ; Following through on identified problems. Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor. • Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information. • Collecting, compiling and forwarding related documentation for reimbursement. • Transcribing types and proofreads correspondence, forms, reports, manuscripts and other materials involving complex scientific, technical and/or specialized terminology. Preparing documents using specialized commercial software, such as desktop publishing or graphics packages. Show less



NWN Corporation

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Service Desk Engineer

  • Apr 2015 - Jul 2019

  • Manage user accounts via Active Directory. • Push software installs\configuration to user desktops, via SCCM • Support users in all connectivity issues, on domain and remote VPN • Review and Resolve incidents opened within Service Now ticketing system • Provide phone support to 10,000+ users within Five Star Healthcare, REIT Management and Sonesta Hotels • Troubleshoot desktop, laptop, and printer issues, including initial configuration. • Ensure tickets are being escalated to the correct departments, within SLA time Show less



PlumChoice

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Technician

  • Apr 2013 - Apr 2015

  -PC configuration, maintenance, and troubleshooting (hardware and software) -Network configuration, maintenance, and troubleshooting (hardware and software) -Windows (xp, vista,7, 8) installation, configuration, and maintenance -Printer installation and maintenance -Manage and reviewed quality reports -Review and Analyzed technician performance -Submit performance reviews for HP, Avast and MVG(Multi-Vendor Group) -Coached and provided live feedback to agents -Receive incoming calls for software/hardware related issues -Provide excellent customer service to resolve ongoing issues -Provide remote service to configure, install programs, and run basic maintenance programs on --customers machines. Show less



Five Guys Enterprises

• United States
• Restaurants
• 700 & Above Employee

• Cashier

  • Nov 2011 - Mar 2013

  -Operated cash register -Operated grill/prep -Stocked/Cleaned facilitates -Handled customers orders, requests and issues. -Operated cash register -Operated grill/prep -Stocked/Cleaned facilitates -Handled customers orders, requests and issues.