Cambell Craigie
Client Services Officer at Lifebroker- Claim this Profile
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Bio
Credentials
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Microsoft Office Specialist
Microsoft
Experience
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Lifebroker
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Insurance
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1 - 100 Employee
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Client Services Officer
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Jul 2021 - Present
Close collaboration for ensuring successful outcomes for all stakeholders through communication across a variety of channels such as phones, emails, and Zoom. Attention to detail and data entry were essential due to administrative and compliance duties as laid out in business policies and procedures, with strict adherence to ASIC and APRA legislative requirements. A thoroughly process-driven approach that was proved essential in a work environment that is highly collaborative, dynamic, and time-critical. Self-starting: as the role has been entirely working from home, managing and prioritization of own workload are essential. Meeting KPIs required initiative, accountability, and troubleshooting.
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BWS
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Sweden
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Information Services
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Sales Assistant
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Oct 2019 - Nov 2020
Working collaboratively within a team and contractors. Ensuring store operation compliance with health authority regulations. Administration and data entry with business systems and MOS applications such as Excel Spreadsheets. Customer-facing with strong verbal and written communication. Working collaboratively within a team and contractors. Ensuring store operation compliance with health authority regulations. Administration and data entry with business systems and MOS applications such as Excel Spreadsheets. Customer-facing with strong verbal and written communication.
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VicRoads
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Australia
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Transportation/Trucking/Railroad
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700 & Above Employee
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Customer Service Officer
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Jan 2019 - Sep 2019
Ensuring compliance with Victorian legislation. Administration: database management, printing, mailing and POS. Effective verbal and written communications across multiple channels, email, phone and messenger apps, with internal and external stakeholders. Ensuring compliance with Victorian legislation. Administration: database management, printing, mailing and POS. Effective verbal and written communications across multiple channels, email, phone and messenger apps, with internal and external stakeholders.
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NAB
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Australia
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Banking
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700 & Above Employee
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Inbound Customer Service Representative
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Jun 2018 - Sep 2018
Troubleshooting in a fast-paced customer service environment with clients and key stakeholders. Attention to detail in using multiple systems. Key accountabilities such as KPIs and internal and external policy and regulatory compliance. Troubleshooting in a fast-paced customer service environment with clients and key stakeholders. Attention to detail in using multiple systems. Key accountabilities such as KPIs and internal and external policy and regulatory compliance.
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2IC
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Apr 2016 - May 2018
Merchandizing: implementing marketing plans around selected products for the duration of a campaign. Market analysis: creating plans to boost customer approval ratings in the store. Communication and customer service: building empathetic relationships with both staff and customers. Leadership: creating training models to teach staff the ropes of customer service, especially in regards to product knowledge. Administration: documenting and storing information relating to store operations.
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Woolworths
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South Africa
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Retail
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700 & Above Employee
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Store team member
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Jul 2010 - Apr 2016
Stock control: ensuring that stock was up to standards. Receiving stock: processing the arrival and storage of stock. Stock control: ensuring that stock was up to standards. Receiving stock: processing the arrival and storage of stock.
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Education
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2022 - 2023
Mentor Education
Certificate IV in Accounting and Bookkeeping, Accounting and bookkeeping -
2009 - 2012
ACU
Bachelor of Arts (BA), History; philosophy
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