Roger Camacho
Tech Lead Support at SimpliRoute- Claim this Profile
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Ingles Professional working proficiency
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Español Native or bilingual proficiency
Topline Score
Bio
Credentials
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AWS Certified Solutions Architect Associate - 2020 [SAA-C02]
UdemyDec, 2020- Sep, 2024 -
Curso completo VMware vSphere 6.7 de principiante a avanzado
UdemyNov, 2020- Sep, 2024 -
System Operations on AWS
NetecOct, 2020- Sep, 2024 -
CCNA Exploration v4.0 Accessing the WAN
CiscoOct, 2012- Sep, 2024 -
CCNA Exploration v4.0 LAN Switching and Wireless
CiscoAug, 2012- Sep, 2024 -
CCNA Exploration v4.0 Routing Protocols and Concepts
CiscoJun, 2012- Sep, 2024 -
CCNA Exploration v4.0 Network Fundamentals
CiscoApr, 2012- Sep, 2024 -
PrePosition Competence Certification for Carrier Maintenance service (Huawei)
Huawei TechnologiesSep, 2015- Sep, 2024 -
Cyber Security Certificate for Service Work
Huawei TechnologiesApr, 2015- Sep, 2024
Experience
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SimpliRoute
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Chile
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Desktop Computing Software Products
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100 - 200 Employee
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Tech Lead Support
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Apr 2021 - Present
- Manage and constantly update the Help Center of the platform. - Give support in tasks related to the activities of the area, such as preparing material for training. - Monitor the correct use of the platform by our clients. - Contribute to the area's strategy so that customer expectations are met and avoid churns. - Delegate customer requirements or problems to the corresponding area and follow up so that they are addressed. - Monitor, communicate and manage the estimated resolution or delivery times according to the type of request. - Collect feedback about the platform to identify improvement opportunities and bugs. Show less
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Mapcity
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Chile
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Information Technology & Services
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1 - 100 Employee
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IT Support Engineer
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Jun 2017 - Aug 2020
• Responsible for managing backups. • Diagnose and resolve technical issues. • Undertake small to medium-sized IT projects as instructed by the IT Manager. • Provide desktop and server support. • Support and maintain MS Server/Desktops and MS Exchange. • Setting up and configuring new laptops and desktops. • Ensuring security and upgrades are applied and kept up to date on desktops and laptops. • Antivirus installation to all desktops and laptops. • Reporting faults and maintaining logs on servers, desktops and laptops. • Completing internal user moves including phones. • Setting up and configuring new core servers. • Ensuring patches and upgrades are applied to core servers. • Creating purchase requisitions for IT hardware/software • Ensuring all software purchased licensing is recorded and maintained. • Exchange server mailbox maintenance including archiving mailboxes. • Setting up new users and disabling expired accounts in accordance with HR requirements. Show less
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Tecnico en Computación
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Aug 2016 - Jun 2017
• Soporte a clientes de todo el país en la instalación e implementación de sistema ERP. • Soporte a más de 300 empresas en la funcionalidad de aplicaciones y modelo de factura electrónica, XML Template, CSV, TXT. • Administración de la plataforma a nivel de Hardware/Software. • Administración en calidad de servicio y software de Helpdesk • Administración de Sistemas Operativos(Os) Windows, IE, Chrome Firefox etc. • Administración de permisos, actualización, respaldos de los sistemas. Show less
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Huawei Technologies
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United Kingdom
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Telecommunications
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200 - 300 Employee
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Engineer Carrier Software
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Mar 2015 - Dec 2015
Support and maintenance VideoStreaming Platform. • Execution of activities related to the support, maintenance, installation and configuration of Routers, Switches, and telecommunications services with levels of operation and reliability in the different locations of platform. • Preparation of proposals for optimizing the telecommunication network. • Elaboration, execution and documentation of controls for changes (RFCs) inherent in data equipment. • Development and implementation of maintenance plans. • Use of management tools of monitoring to the corporate network. (PRTG) • Development of operational infrastructure risk analysis. • Documentation of processes according to corporate policy. • Preparation of daily and monthly reports of the platform. Show less
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Education
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2009 - 2014
Universidad Fermín Toro
Computer Engineer
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