Experience

Calvin Crest Conferences

• Religious Institutions
• 1 - 100 Employee

• Director of Operations

  • Mar 2019 - Present

  Oversee a 340 acre/75+ building facility just outside Yosemite National Park. This includes ongoing maintenance and improvements as well as managing related guest services. Also responsible for developing and expanding all related land and facilities. Oversee a 340 acre/75+ building facility just outside Yosemite National Park. This includes ongoing maintenance and improvements as well as managing related guest services. Also responsible for developing and expanding all related land and facilities.



Against the Grain

• Advertising Services
• 1 - 100 Employee

• Owner

  • Jan 1995 - Present

  Against the Grain is a small company that provides a broad variety of services, primarily in the renovation and construction arena, while maintaining the principals of quality, art, service, creativity, professionalism, and cost savings. Against the Grain has also been a custom woodworking shop for over 20 years, specializing in design work, custom bookcases, built-ins, mantles, and other custom work. Portfolio includes one-off custom projects for residential as well as larger scale projects in commercial applications. Check out the website at www.atgprojects.com to see more. Show less



Mercy Ambulance

• 1 - 100 Employee

• Director of Operations/Finance Manager

  • Jan 2011 - Sep 2016

  Responsible for all day-to-day operations and staff, as well as ongoing business effectiveness, profitability, forecasting, budgeting, and vision casting. • Provided necessary structure, vision casting, and accountability in a start up business which generated over a million dollars in revenue in it’s second year • Developed dashboard metrics, forecasting and budgeting for all critical components of the business, which provided insight and accountability into business performance • Maintained day to day operations of staffing and operational logistics Show less



Housecalls Rockford

• United States
• Medical Practices

• Business Manager

  • Oct 2012 - Feb 2014

  Responsible for all day-to-day operations and staff, as well as ongoing business effectiveness, profitability, forecasting, budgeting, and vision casting. • Developed, managed, and implemented a re-launch of the business, formally known as MD at Home. This included an operations move, development of a new identity, and all internal infrastructure necessary for operations. • Perform ongoing comprehensive evaluation of business performance and processes, developing dashboard metrics and forecasting for all the critical components of the business • Implemented processes and business strategies, including marketing and sales development • Developed, manage, and maintain the annual budget Show less



MD at Home

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Business and Operations Manager

  • Jul 2010 - Sep 2011

  Responsible for all day-to-day operations and staff, as well as ongoing business effectiveness, profitability, forecasting, budgeting, and vision casting. • Performed comprehensive evaluation of business performance and processes, developing dashboard metrics and forecasting for all the critical components of the business • Implemented processes and business strategies which transformed a negative cash flow performance into approximately a 15,000/mo profit • Developed and managed a 1.5 million annual budget • Developed a number of creative operational solutions which generated more productivity out of existing staff while increasing morale and depth within the team Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Manager of Administrative Services

  • Jan 2004 - Jan 2010

  Responsible for overseeing the district warehouses, field QA, training, district project management and process improvement, as well as 12 district facilities including security and safety. • Overhauled several departments to restore efficiencies, productivities, process improvement, and morale • Reduced warehouse inventories on hand from over 1.7 million to approximately .5 million while retaining supply effectiveness and efficiency • Consolidated several offices and warehouse facilities, overseeing all details of planning, scheduling and physical move of over 200 employees to new facilities • Renovated several facilities and managed all phases of planning, designing, developing, budgeting, construction, and completion – the largest project was approximately 2 million dollars and became the model for numerous other facilities • Oversaw the launch of a new internal phone system, network system, and billing system while maintaining employee morale and minimizing impact to customers • Oversaw the launch of numerous consumer products, including residential phone service, video DVRs, new software and firmware upgrades to consumer electronics • Developed field quality assurance programs resulting in a 10 percent improvement on quality of field work and reducing repeat truck rolls by approximately 5 percent • Developed and managed training department, including new hire training for all employees as well as ongoing development classes • Oversaw all development and functions of district safety and security Show less



Cablevision – Insight Communications

• Administrative Trainer

  • Jan 1995 - Jan 2004

  Responsible for developing, maintaining, and implementing ongoing training initiatives and curriculums throughout the Northern Illinois District • Trained all incoming employees with administrative curriculums, including billing systems, sales, troubleshooting, customer service, and product knowledge • Trained all employees within the organization with necessary safety and security curriculums, including sexual harassment, personal and job safety, ethics, and right-to-know curriculums • Recognized as a Master Trainer in the Achieve Global training program and recruited as the top trainer to rollout leadership training at the regional and corporate level • Developed curriculums and materials when existing materials did not exist Show less