UX Designer

• Jan 2022 - Present

• Conduct user research, usability test, workshops, interviews and ideation sessions as well as support senior user researcher on diving into user data for user behaviour insights. • Create low-fidelity mock-ups, prototypes, task flows, user journeys, service blueprints and presenting insights • Conduct user research, usability test, workshops, interviews and ideation sessions as well as support senior user researcher on diving into user data for user behaviour insights. • Create low-fidelity mock-ups, prototypes, task flows, user journeys, service blueprints and presenting insights

Specialist

• Sep 2021 - Present

• Help customers build a relationship with their devices by understanding customers’ needs through empathy.• Recommend solutions based on an understanding of Apple’s services and technology to ensure a favourable end-to-end experience. • Help customers build a relationship with their devices by understanding customers’ needs through empathy.• Recommend solutions based on an understanding of Apple’s services and technology to ensure a favourable end-to-end experience.

Cabin Crew

• Aug 2008 - Feb 2022

• CAAS certified to ensure the safety, security and comfort of passengers, while delivering unparalleled level of service• Assigned to Paris route monthly as French Speaking crew where French announcement and translation is required • Sharpened situational awareness, interpersonal skills, resourcefulness, and adaptability to unpredictable onboard situations • Result in a global minded individual with an improved understanding of diverse cultures • CAAS certified to ensure the safety, security and comfort of passengers, while delivering unparalleled level of service• Assigned to Paris route monthly as French Speaking crew where French announcement and translation is required • Sharpened situational awareness, interpersonal skills, resourcefulness, and adaptability to unpredictable onboard situations • Result in a global minded individual with an improved understanding of diverse cultures

Associate UI/UX Designer Programme (SGUS)

• Mar 2021 - Nov 2021

Digital Executive

• Dec 2020 - Mar 2021

• Conduct research to identify verticals and engage SMEs to evaluate potential digital solution gap, promote the adoption of digital business solutions (SaaS) under the Let’s Get Digital program• Handhold, manage and educate business customers with excellent presentations and help implement digital solutions within stipulated timeline and resources • Conduct research to identify verticals and engage SMEs to evaluate potential digital solution gap, promote the adoption of digital business solutions (SaaS) under the Let’s Get Digital program• Handhold, manage and educate business customers with excellent presentations and help implement digital solutions within stipulated timeline and resources

Client Specialist

• May 2008 - Jun 2008

• Responsible for handling inquiries on MSC and MDEC, taking overflowing calls from CliC on behalf of World Congress on Information Technology 2008 (WCIT) Kuala Lumpur• A better understanding on the working environment of a call centre and an exposure to voice-only customer service • Responsible for handling inquiries on MSC and MDEC, taking overflowing calls from CliC on behalf of World Congress on Information Technology 2008 (WCIT) Kuala Lumpur• A better understanding on the working environment of a call centre and an exposure to voice-only customer service

Field Test Engineer

• Nov 2007 - Apr 2008

• Perform software testing in various conditions on mobile devices in the development stage as well as in the market; record, report current findings and verify previous found issues • Enhanced technical skills especially in mobile technology and wireless communications, increased tolerance towards repetitive test scenarios and heighten meticulousness in identifying problems • Perform software testing in various conditions on mobile devices in the development stage as well as in the market; record, report current findings and verify previous found issues • Enhanced technical skills especially in mobile technology and wireless communications, increased tolerance towards repetitive test scenarios and heighten meticulousness in identifying problems

Intern

• Nov 2007 - Jan 2008

• In charge of redesigning company’s webpage, wallpaper, screensaver, monthly newsletter • In later stages involved in designing promotional materials such as buntings, posters, flyers and company profiles for the Oil and Gas Asia (OGA) Exhibition 2007 at the Kuala Lumpur Convention Center • Increased familiarity with web development as well as presentation skills • Exposure to the marketing sector of the industry • In charge of redesigning company’s webpage, wallpaper, screensaver, monthly newsletter • In later stages involved in designing promotional materials such as buntings, posters, flyers and company profiles for the Oil and Gas Asia (OGA) Exhibition 2007 at the Kuala Lumpur Convention Center • Increased familiarity with web development as well as presentation skills • Exposure to the marketing sector of the industry