Calvin Bonser
Director of Client Success at Reach Advance- Claim this Profile
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English Professional working proficiency
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Spanish Limited working proficiency
Topline Score
Bio
John Espinoza
If I could start my own Sales Department from the ground up and need someone driven, knowledgeable in both the product and the logistic aspect of sales, I need look no further than Calvin Bonser. He is a natural leader, who is always looking for ways to improve and furthermore impart key strategies to success to his whole entire team. Truly a pleasure to have worked with Calvin and continued success.
John Espinoza
If I could start my own Sales Department from the ground up and need someone driven, knowledgeable in both the product and the logistic aspect of sales, I need look no further than Calvin Bonser. He is a natural leader, who is always looking for ways to improve and furthermore impart key strategies to success to his whole entire team. Truly a pleasure to have worked with Calvin and continued success.
John Espinoza
If I could start my own Sales Department from the ground up and need someone driven, knowledgeable in both the product and the logistic aspect of sales, I need look no further than Calvin Bonser. He is a natural leader, who is always looking for ways to improve and furthermore impart key strategies to success to his whole entire team. Truly a pleasure to have worked with Calvin and continued success.
John Espinoza
If I could start my own Sales Department from the ground up and need someone driven, knowledgeable in both the product and the logistic aspect of sales, I need look no further than Calvin Bonser. He is a natural leader, who is always looking for ways to improve and furthermore impart key strategies to success to his whole entire team. Truly a pleasure to have worked with Calvin and continued success.
Credentials
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ACLS/CPR First Aid and Emergency Medical Services certification
American Heart Association | American Stroke AssociationFeb, 2013- Sep, 2024
Experience
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Reach Advance
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United States
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Marketing Services
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1 - 100 Employee
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Director of Client Success
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Sep 2021 - Present
Department Goals: Identify key performance indicators (KPIs) for each department I was responsible for, and work with my team to develop strategies to meet those goals. Team Building: I oversaw the hiring, to make sure to take the time to find the right candidates for each position. Look for people who have the necessary skills and experience, but also fit with the company culture. Team Support: Make sure I provided the necessary support for them to succeed. This could include training and development programs, regular feedback and coaching sessions. Collaboration: In covering a variety of departments, it's important to encourage collaboration between team members. Set up regular meetings or brainstorming sessions to encourage idea-sharing and problem-solving. Communication: Ensure that your team is aware of expectations and goals for each department and provides regular updates on progress. Make sure to listen to any concerns or feedback from your team members. Leadership: As a manager, it's important to set a positive example for your team. This includes being accountable for your actions, showing integrity and respect, and maintaining a positive attitude even during challenging times. New Product Launches: Led end-to-end development and launch of a new product. Conducted market research to develop key messaging and product positioning. Coordinated with cross-functional teams to execute a multi-channel marketing campaign and equipped sales teams with necessary tools and training. Monitored performance metrics and adjusted strategies as needed to meet or exceed company goals.
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Account Manager
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May 2021 - Sep 2021
Onboarded new clients to the platform and provided a comprehensive overview of all resources included in their marketing package. Conducted a thorough analysis of their current marketing/business and developed customized strategies to achieve their marketing goals. Scheduled regular follow-up appointments for business development and collaborated effectively with multiple departments to ensure client success. Successfully upsold marketing packages through consultative sales techniques, staying up to date with industry trends, and product mastery. Top salesman for consecutive months. Increased overall team revenue by 40%. Created effective sales scripts and led the implementation of scripting for the department. Coached all new hires in account management and sales techniques. Innovated procedures and led a team of account managers to achieve outstanding results. Developed expertise in business development and played a key role in client retention, both for new and existing clients. Implemented cancellation prevention protocols to provide exceptional account support and minimize cancellations.
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Brooklyn Low Voltage Supply
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United States
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Security and Investigations
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1 - 100 Employee
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Business Development Manager
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Jan 2021 - May 2021
Managed and grew existing accounts, provided exceptional customer support, and acquired new clients through business development and lead generation. Maintained a certain margin for profits while upselling and cross-selling additional products and services to existing clients. Used CRM tools to track and manage customer interactions and maintain accurate customer data. Created and executed SMS text campaigns and email marketing initiatives to generate leads and increase sales. Collaborated with internal departments to ensure timely and accurate order fulfillment. Provided market insights and pricing strategies to ensure the best price points for clients. Developed and maintained strong relationships with clients to understand their business needs and provide customized solutions.
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Suneva Medical
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Inside Sales Rep. & Customer Support Specialist
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May 2015 - Dec 2018
Follow up and proactively contact new and existing customers through a variety of sales channels, including e-mail, inbound and outbound phone calls. Convert qualified leads into new accounts by processing product order forms, including license and financial requirements, and overseeing completion of all documents. Document sales contacts and communications, schedule ongoing sales calls, and manage open territories as needed utilizing Salesforce.com. Field customer questions regarding order shipments, payments, and returns as needed. Perform outside sales calls and/or field co-travels, as required. Provide feedback to various departments regarding promotions, new collateral, and other sales programs. Effectively communicate with sales support and customer service while managing and maintaining accounts. Travel to and participate in regional and national sales meetings, as requested.
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ServiceMaster 1st Response
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United States
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Environmental Services
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1 - 100 Employee
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Project Manager
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Feb 2011 - Mar 2015
Supervise direct projects and peripheral jobs, ensuring they are completed on time, within budget, and to the satisfaction of all parties involved. Train new employees, providing them with the tools and resources necessary to succeed. Conduct team meetings and team building exercises, fostering a collaborative and productive working environment. Maintain a productive working environment for development teams, identifying and addressing issues that impact productivity and morale. Acquire appropriate budget for development to support business goals, ensuring resources are allocated and utilized efficiently. Establish and/or co-ordinate proven methods of work, ensuring development teams have a standardized approach to project execution. Maintain various records related to labor, materials, and work orders, ensuring accurate and up-to-date documentation.
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Client Services
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Jan 2010 - Feb 2011
Worked in various job fields to gain valuable experience. Enjoyed flexibility in choosing my work schedule to fit around my academic pursuits. Received multiple offers to convert to full-time positions from various companies. Developed a strong work ethic and adaptability to new work environments. Key Achievements: Successfully completed approximately 20+ different jobs, varying from one-time jobs to short contracted positions. Gained a wealth of knowledge and experience in different fields. Discovered my career path through exposure to various industries. Proven track record of being a reliable and dependable employee. Overall, my experience with Express Employment has been instrumental in my professional growth and development. The diverse range of jobs I worked has helped me build a strong foundation of skills and knowledge that I can apply to any future job opportunities.
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Education
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2011 - 2013
Santa Barbara Business College_Santa Barbara
Associate's degree, Business Administration and Management, General -
2008 - 2009
Santa Barbara City College
Environmental Horticulture -
2012 - 2013
IICRC
Water Damage Restoration -
2011 - 2013
SBBCollege Santa Barbara
Associate's degree, Business Administration and Management, General
Community
