Experience

Stockbridge Consulting
• United States
• Information Technology & Services
• 1 - 100 Employee
• Software Consultant

  • Apr 2016 - Present


Allied Barton

• United States
• Security and Investigations
• 1 - 100 Employee

• Dispatcher

  • Aug 2010 - Present

  Responsible for emergency dispatching, receptionist and clerical work in monitoring the communications center. Reception, console operator, monitored CCTV, alarms, coordinated police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available. Responsible for emergency dispatching, receptionist and clerical work in monitoring the communications center. Reception, console operator, monitored CCTV, alarms, coordinated police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available.



North Carolina Air National Guard

• IT Services and IT Consulting
• 1 - 100 Employee

• Client Systems Technician

  • Jun 2012 - Apr 2016

  Deploy, sustain, troubleshoot, and repair standard voice, data, video network, and cryptographic client devices in fixed and deployed environments. Sustain and operate systems through effective troubleshooting, repair, and system performance analysis. We also manage client user accounts and organizational client device accounts. Deploy, sustain, troubleshoot, and repair standard voice, data, video network, and cryptographic client devices in fixed and deployed environments. Sustain and operate systems through effective troubleshooting, repair, and system performance analysis. We also manage client user accounts and organizational client device accounts.



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Service Desk

  • Jan 2014 - Mar 2015

  •Provide initial and follow-up technical and customer support primarily via phone, web, instant messenger and email in a timely and effective manner. Support includes but is not limited to email accounts, connectivity issues, operating system problems, enterprise applications, malware removal, and a variety of desktop software packages. •Provide expertise and guidance to other OIT service desk staff in technology support knowledge, processes and procedures. •Monitor incident management… Show more •Provide initial and follow-up technical and customer support primarily via phone, web, instant messenger and email in a timely and effective manner. Support includes but is not limited to email accounts, connectivity issues, operating system problems, enterprise applications, malware removal, and a variety of desktop software packages. •Provide expertise and guidance to other OIT service desk staff in technology support knowledge, processes and procedures. •Monitor incident management queue (ServiceNow) for all incidents. For each incident, perform QA on troubleshooting steps taken to date; determine appropriate escalation path and assign incident to appropriate team for resolution; validate expected incident and request response and resolution times; and provide contact information directly to customers. •For all reassigned tickets, determine whether knowledge management artifacts, self-service or help desk tools, or published web site information could solve this incident in the future; provide key details for such improvements to appropriate work teams as needed. Show less •Provide initial and follow-up technical and customer support primarily via phone, web, instant messenger and email in a timely and effective manner. Support includes but is not limited to email accounts, connectivity issues, operating system problems, enterprise applications, malware removal, and a variety of desktop software packages. •Provide expertise and guidance to other OIT service desk staff in technology support knowledge, processes and procedures. •Monitor incident management… Show more •Provide initial and follow-up technical and customer support primarily via phone, web, instant messenger and email in a timely and effective manner. Support includes but is not limited to email accounts, connectivity issues, operating system problems, enterprise applications, malware removal, and a variety of desktop software packages. •Provide expertise and guidance to other OIT service desk staff in technology support knowledge, processes and procedures. •Monitor incident management queue (ServiceNow) for all incidents. For each incident, perform QA on troubleshooting steps taken to date; determine appropriate escalation path and assign incident to appropriate team for resolution; validate expected incident and request response and resolution times; and provide contact information directly to customers. •For all reassigned tickets, determine whether knowledge management artifacts, self-service or help desk tools, or published web site information could solve this incident in the future; provide key details for such improvements to appropriate work teams as needed. Show less



EY

• Entertainment Providers
• 1 - 100 Employee

• CBS Intern/OSS Tech Specialist

  • Sep 2013 - Nov 2013

  • Assist with OneDesk program, changing the latest PC loadset and includes the Microsoft Office 2010 suite of Word, PowerPoint and Excel; Internet Explorer 9; and an upgrade from the Windows XP to Windows 7 operating system. • Perform multiple technology support activities in providing end user support to Firm personnel. • Assists with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware) • Assist with… Show more • Assist with OneDesk program, changing the latest PC loadset and includes the Microsoft Office 2010 suite of Word, PowerPoint and Excel; Internet Explorer 9; and an upgrade from the Windows XP to Windows 7 operating system. • Perform multiple technology support activities in providing end user support to Firm personnel. • Assists with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware) • Assist with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees • Assist with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents • Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process Show less • Assist with OneDesk program, changing the latest PC loadset and includes the Microsoft Office 2010 suite of Word, PowerPoint and Excel; Internet Explorer 9; and an upgrade from the Windows XP to Windows 7 operating system. • Perform multiple technology support activities in providing end user support to Firm personnel. • Assists with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware) • Assist with… Show more • Assist with OneDesk program, changing the latest PC loadset and includes the Microsoft Office 2010 suite of Word, PowerPoint and Excel; Internet Explorer 9; and an upgrade from the Windows XP to Windows 7 operating system. • Perform multiple technology support activities in providing end user support to Firm personnel. • Assists with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware) • Assist with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees • Assist with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents • Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process Show less



US Air Force Reserve

• United States
• Armed Forces
• 1 - 100 Employee

• Aircraft Fuel Systems Apprentice

  • Jan 2009 - Jun 2012

  Performed maintenance on aircraft fuel tanks and cells. Removed access panels, and depuddled, purged, repaired, and tested fuel tanks and cells. Performed entry and maintenance in confined spaces. Removed, repaired, and replaced malfunctioning components. Prepared aircraft surfaces, and applies sealants, adhesives, and associated chemicals Performed maintenance on aircraft fuel tanks and cells. Removed access panels, and depuddled, purged, repaired, and tested fuel tanks and cells. Performed entry and maintenance in confined spaces. Removed, repaired, and replaced malfunctioning components. Prepared aircraft surfaces, and applies sealants, adhesives, and associated chemicals



ACS

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• Benefits Service Center Specialists

  • Jul 2008 - Jan 2009

  Administered medical, dental, vision, and life insurance benefits to active employees. Processed and coordinated Health & Welfare, Pension, and Payroll plan benefits, and act as a liaison to all third party vendors. Administered medical, dental, vision, and life insurance benefits to active employees. Processed and coordinated Health & Welfare, Pension, and Payroll plan benefits, and act as a liaison to all third party vendors.