Business Development Consultant

• Oct 2021 - Present

Account Executive for Applied Software

• Oct 2021 - Dec 2022

Business Development Representative

• Jan 2021 - Feb 2022

Customer Success Advocate

• Oct 2019 - Jan 2021

My job as a Customer advocate is to field Zen Planner subscribers questions regarding their database and software usage. I have quickly become familiar with Zendesk and how to solve various ticket requests effectively. As a customer advocate I am responsible for fielding on average 20-30 phone calls per day as well as answering email tickets. • Quickly learned the ZenDesk and ZenPlanner platforms • Proficient in Salesforce • 20-30 customer connects per day • Solve 80-100 tickets per week • Current CSAT score of 98% Show less

Co-Founder

• Mar 2018 - Oct 2019

Intern

• Jan 2017 - Feb 2018

Work with clients one on one with very specific problems. Adapted to the different biomechanical or physical goal that person was trying to reach and created workouts and 4 to 6 week programs to help them succeed, track their progress, and create buy in to continue come back to our gym and pay for our services. Work with clients one on one with very specific problems. Adapted to the different biomechanical or physical goal that person was trying to reach and created workouts and 4 to 6 week programs to help them succeed, track their progress, and create buy in to continue come back to our gym and pay for our services.

Warehouse Worker

• Jan 2016 - Feb 2018

Managed warehouse inventory for all products, and tracked what is being shipped in and out. The company ships camping and glamor camping gear all over the country so it is important to know what gear we have available, when we need to ship it, and the most cost effective way for us to ship is. Consulted customers for proper gear sales and up sold them to rent more expensive gear, and provided quality instruction on how to use unfamiliar gear and also create a more personal customer experience. Managed warehouse inventory for all products, and tracked what is being shipped in and out. The company ships camping and glamor camping gear all over the country so it is important to know what gear we have available, when we need to ship it, and the most cost effective way for us to ship is. Consulted customers for proper gear sales and up sold them to rent more expensive gear, and provided quality instruction on how to use unfamiliar gear and also create a more personal customer experience.