Experience

Smart Freight Centre
• Netherlands
• Non-profit Organization Management
• 1 - 100 Employee
• 项目经理

  • Jun 2023 - Present

马士基集团
• China
• Mining
• 1 - 100 Employee
• Customer experience manager，Vendor management for Decarbonization Solution

  • Jun 2020 - May 2023

Gebrüder Weiss
• Austria
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee
• Regional BD Key Account Manager

  • May 2019 - May 2020


Panalpina

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• • Jun 2018 - Apr 2019

  • Design & prepare solution for multimode transport based on new key accounts’ special request with quotation.• Demand analysis for existing clients about supply chain optimizing, find out client’s pain point with corresponding solution for upsell;• Translate client’s demand into executable and measureable task, acquire for more internal support to help operation team to optimize the procedure and improve efficiency;• Prepare SOP & vendor manual, monitor and assure operational adherence to SOP and specific KPI;• Based on feedback from client and business data from operation team, fine tune or re-integrate existing product and price, provide tailor made service which is continuous updating to match client’s demand; Show less

• • Dec 2016 - May 2018

  • Work on behalf of clients as 4PL / Control Tower, to monitor and control all the assigned forwarders and carriers’ performance;• Design & provide supply chain solution based on request by integrating internal and external resource;• Offering logistic consulting to clients for all supply chain and business in Great China, including warehouse / distribution / overland / air / ocean / sea-air / railway / log / fast fashion market;• Collect and analyze rate for local charge of each origins, compare and analyze with other forwarder’s rate;• Provide ad-hoc quotation (air) on behalf of Panalpina, meanwhile inquiry to other forwarder or carrier on behalf of clients;• Control the space distribution to each forwarders to achieve better utilization, meanwhile to match ETA request for both air and ocean shipments;• Order management with pro-action to have optimal space planning;• Vendor management with workshop to provide training with vendor manual;• Warehouse management by supervise performance in daily handling / inventory management / QC procedure / packing / labeling etc., and prepare contingency plan for peak season;• Charter handling with ACMI project, at frequency with 2~4 charters per week ex PVG & CGO during air peak season;• Team leader for whole control tower team, lead & expand the team with personal training, and ensure both internal and external cooperation with high efficiency; Fulfill the business with 30% increase; Team size: 10 team members; Show less

• • Jul 2012 - Nov 2016

  • Fulfill SOP under cooperation with all the related teams: local, Asia Pacific and overseas offices;• Coordinate with all the relative departments to smooth the daily operation for assigned accounts;• Work as contact window to clients for daily operation and claims; • Supervise the performance of all branch within controlling scope, escalate to management for bad performance;• Chase the root cause if incident happened, and provide solution to clients in the first time;• Join the meeting or visit to clients with Key Account Manager (KAM);• Prepare loading trends, history data, market information & industry news as support to KAM; Show less



YML

• United States
• Software Development
• 400 - 500 Employee

• • Jan 2007 - Sep 2008

  • Responsible for space control from China to North America on TPEB, and daily operation from Shanghai Port;• Search and design the most optimum routing for shipments with inland destination in North America;• Cooperate with other branch office in PRC to control the local space for TPEB;• Negotiate with alliance liner for space distribution;• Analyze clients’ loading movement regularly with report for trade lane manager;• Balance all sides’ benefits in boom season to make the loading rate optimization;• Assist to maintain the VIP customers’ relationships, and help to generate the contract; Show less

• • Jan 2006 - Dec 2006

  • Responsible for large shipments from North America to Shanghai Port, including raw cotton, wood pulp, lumber, waste paper/plastic/metal, perishable goods etc.;• Improve the relationship with American cotton suppliers actively, and YML became the biggest carrier of American cotton for TPWB line in 2006;• Assist and supervise the other branch office’s performance of inbound business in PRC;• Summarize the KPI performance of assigned commodities as monthly report to supervisor;• Maintain the relationships with current accounts and handle the claims;• Develop new account, share with overseas team sales lead & sales report;• Provide the quotation and prepare the contract with new account;• Analyze the trade tendency of commodity in charge and the structure of all kinds of Chinese import cargo;• Cooperate with equipment department to achieve better control of empty containers’ dispatch and detention; Show less

• • Jul 2004 - Dec 2005

  • Coordinate with overseas team and local equipment dept., finance, the customs, shipping agent etc. for the import shipments; • Assist consignee and final importer for import operation to pick up cargo and return empty container smoothly; • Prepared, verified and transmit the booking documentation with clients and other department internal.• Provided proposals to improve working procedure to management, and got approved to proceed.