Cally Fung

Customer Support Manager at LawDepot
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Contact Information
us****@****om
(386) 825-5501
Location
Edmonton, Alberta, Canada, CA
Languages
  • Cantonese -
  • Mandarin -
  • English -

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Angela Dickerson

Cally has a keen attention to detail and a methodical approach to developing standard operating procedures. She responds quickly to problems and develops and re-engineers processes and procedures to meet the needs of the business. In addition to mastering operational excellence, Cally is a good people manager. As a leader, Cally seeks to empower her team to build everyone's skills. She looks for each person's strengths to help them maximize their contribution to the team, and she coaches them on their opportunities for improvement. Cally is a skilled Customer Experience leader.

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Credentials

  • Business Analysis Foundations
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • RELX Emerging Leader Program
    Harvard Business Publishing Corporate Learning
    Aug, 2020
    - Nov, 2024

Experience

    • Canada
    • Legal Services
    • 100 - 200 Employee
    • Customer Support Manager
      • Jul 2023 - Present

    • Financial Services
    • 100 - 200 Employee
    • Lead, Exchange Customer Experience
      • Oct 2021 - Mar 2023

    • Hong Kong
    • Legal Services
    • 1 - 100 Employee
    • Customer Support Manager (SEA,India,HK)
      • Aug 2020 - Sep 2021

    • Customer Support Supervisor
      • Oct 2018 - Aug 2020

    • Customer Support Executive
      • Jun 2016 - Oct 2018

    • Hong Kong
    • Book and Periodical Publishing
    • 1 - 100 Employee
    • Sales and Event
      • Sep 2015 - Apr 2016

Education

  • 香港城市大學
    Bachelor of Social Science (B.A.), Public Policy, Management and Politics
    2013 - 2015
  • 荷蘭鹿特丹大學
    Public Administration

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