Cally Fung
Customer Support Manager at LawDepot- Claim this Profile
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Cantonese -
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Mandarin -
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English -
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Bio
Angela Dickerson
Cally has a keen attention to detail and a methodical approach to developing standard operating procedures. She responds quickly to problems and develops and re-engineers processes and procedures to meet the needs of the business. In addition to mastering operational excellence, Cally is a good people manager. As a leader, Cally seeks to empower her team to build everyone's skills. She looks for each person's strengths to help them maximize their contribution to the team, and she coaches them on their opportunities for improvement. Cally is a skilled Customer Experience leader.
Angela Dickerson
Cally has a keen attention to detail and a methodical approach to developing standard operating procedures. She responds quickly to problems and develops and re-engineers processes and procedures to meet the needs of the business. In addition to mastering operational excellence, Cally is a good people manager. As a leader, Cally seeks to empower her team to build everyone's skills. She looks for each person's strengths to help them maximize their contribution to the team, and she coaches them on their opportunities for improvement. Cally is a skilled Customer Experience leader.
Angela Dickerson
Cally has a keen attention to detail and a methodical approach to developing standard operating procedures. She responds quickly to problems and develops and re-engineers processes and procedures to meet the needs of the business. In addition to mastering operational excellence, Cally is a good people manager. As a leader, Cally seeks to empower her team to build everyone's skills. She looks for each person's strengths to help them maximize their contribution to the team, and she coaches them on their opportunities for improvement. Cally is a skilled Customer Experience leader.
Angela Dickerson
Cally has a keen attention to detail and a methodical approach to developing standard operating procedures. She responds quickly to problems and develops and re-engineers processes and procedures to meet the needs of the business. In addition to mastering operational excellence, Cally is a good people manager. As a leader, Cally seeks to empower her team to build everyone's skills. She looks for each person's strengths to help them maximize their contribution to the team, and she coaches them on their opportunities for improvement. Cally is a skilled Customer Experience leader.
Credentials
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Business Analysis Foundations
LinkedInAug, 2022- Nov, 2024 -
RELX Emerging Leader Program
Harvard Business Publishing Corporate LearningAug, 2020- Nov, 2024
Experience
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LawDepot
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Canada
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Legal Services
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100 - 200 Employee
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Customer Support Manager
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Jul 2023 - Present
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Bullish
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Financial Services
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100 - 200 Employee
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Lead, Exchange Customer Experience
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Oct 2021 - Mar 2023
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LexisNexis Hong Kong & Taiwan
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Hong Kong
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Legal Services
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1 - 100 Employee
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Customer Support Manager (SEA,India,HK)
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Aug 2020 - Sep 2021
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Customer Support Supervisor
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Oct 2018 - Aug 2020
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Customer Support Executive
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Jun 2016 - Oct 2018
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Mediazone Group
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Hong Kong
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Book and Periodical Publishing
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1 - 100 Employee
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Sales and Event
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Sep 2015 - Apr 2016
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Education
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香港城市大學
Bachelor of Social Science (B.A.), Public Policy, Management and Politics -
荷蘭鹿特丹大學
Public Administration