Experience

National Arboretum Canberra

• Australia
• Government Administration
• 1 - 100 Employee

• Community Engagement Officer

  • Mar 2020 - Present



ACT Government

• Australia
• Government Administration
• 700 & Above Employee

• Front Of House Manager, ACT Historic Places

  • Dec 2015 - Mar 2020

  Leadership of museum guides and volunteers, and commercial development including venue hire and retail operations.

• A/g Manager, Visitor and Commercial Services, ACT Historic Places

  • Jan 2019 - Feb 2020

  My role at ACT Historic Places involves leadership of a team of museum guides, education presenters and volunteers that interpret and welcome visitors to our three heritage-listed sites. Necessary to my success has been realising efficiencies with tasks; training and workplace improvements in work health safety both in my role as a team leader and HSR representative. Key highlights of my experience at ACT Historic Places have included the opportunity to act as the Director (section) and developing and implementing new strategies to meet business objectives and commercial revenue through events, the onsite Café and gift shop. I oversee all visitor services operations and have managed projects such as the refit of our reception area, development of marketing products in print, digital and a soft-rebrand. In January 2019, my role was expanded to include oversight of our commercial licensee, increased commercial and business objectives and part time staff in addition to my existing team

• Administration Officer, Libraries ACT

  • Dec 2014 - Dec 2015

  My work at Libraries ACT was fast paced and dynamic, rostering across 9 business locations, including three new teams of casual staff while maintaining service delivery outcomes. I also worked on improving processes in daily and weekly banking, processing leave, and the implementation of a new rostering system. Acting as Staff Management and Development Coordinator developed my skills in writing Minutes and Business Cases for recruitment along with other HR functions and reporting in the areas of expenditure, HR and WHS. I also gained valuable experience in stakeholder engagement across all levels in a Government context.



Soho Dezigns

• Australia
• Retail Apparel and Fashion

• Store Manager

  • 2011 - 2014

  As Store Manager of Soho Dezigns, I was fully responsible for the day to day operation for a fashion and formal boutique, represented the business to clients, stakeholders, in social media communication and special events. I built valuable and lasting relationships with clients and other business representatives while leading a diverse and high-quality team. I fulfilled business operations with respect to merchandising, developing and monitoring standard operating procedures, providing feedback on business progress and objectives to the owner.



Roger David

• Australia
• Retail
• 1 - 100 Employee

• Sales, Senior Store Manager

  • 2005 - 2011

  My team consistently met or exceeded sales targets, often by large margins as I was transferred across several store locations, taking charge of stagnating stores and turning them into viable, flourishing outlets. My skills in sales, customer service and management have been tested and proven in a tight labour market and during periods of low consumer confidence. I developed my skills in recruitment, training and team leadership, eventually becoming Senior Store Manager with compliance oversight for multiple stores.