Innovations Officer

• Oct 2018 - Present

Hearing Health Promotion, Clinical Assistant and Client Service Officer

• Feb 2014 - Dec 2016

A very varied role responsible for the setup and efficient administration of a hearing centre. This required effective management of many different duties of different aspects of our service all the while being a genuine and caring provider of frontline customer and client service.● Administrative functions relating to preparing Audiologists for their appointments, necessary governmental paperwork including appointment scheduling, filing, completing reports, managing client databases, performing safety inspections, preparing information packs and the posting of these along with other mail correspondence.● Presenting to local stakeholders including GP rep appointments and community presentations educating on hearing health and how the company can assist.● ‘Your Say’ representative, a network-wide focus group discussing and creating solutions for the network and relaying feedback to senior management.● Building and managing stakeholder relationships. Responsible for assisting and training my immediate colleagues in the utilisation of our updated customer management software.● Identifying the best solutions and opportunities for clients under the Community Service Obligation and Hearing Services Program government funding.● Client acquisition calls, including outbound service offerings and client lifestyle management.● Conducting hearing tests in the local community including pharmacies, mobile testing bus and community centres.● Trained to perform basic ear examinations and repairs of hearing aids.● Trained as First Aid Representative.● Cash handling, daily balances and banking.● Dispatching and receipting of inventory and client orders.● Stock management and stock taking.

Retail Manager & Computer Technician

• Apr 2013 - Sep 2013

• Provided frontline customer service and sales at a growing computer repair centre and retail store. As this business is in a stage of growth it was vital to consistently provide a high level of customer service.• This role involved the costing, design and assembly of customised computer packages that I built to order to suit a variety of customer requirements. I also performed both software and hardware repairs on a range of PCs and Laptops. • Responsible for stock management including ordering and pricing to ensure sales remained profitable.• Designed and created a number of print and digital materials to advertise and market the business using Adobe Creative Suite 6 and Microsoft Office software.• End of day duties included balancing the cash register, providing a sales report to the accountant and securing the building.• Trained a junior staff member and my replacement.

English Teacher/Teacher Trainer

• 2011 - 2012

• Taught children, ages 3 to 16, English as a secondary language.• Lead training sessions for up to 15 teachers and 30 Chinese teaching assistants to develop teaching skills.• Ensured customer (parents of students) satisfaction by providing advice and guidance on learning and hosting demonstration classes.• Conducted marketing classes in order to grow student numbers. • Taught children, ages 3 to 16, English as a secondary language.• Lead training sessions for up to 15 teachers and 30 Chinese teaching assistants to develop teaching skills.• Ensured customer (parents of students) satisfaction by providing advice and guidance on learning and hosting demonstration classes.• Conducted marketing classes in order to grow student numbers.