Experience

Secret Escapes

• United Kingdom
• Travel Arrangements
• 300 - 400 Employee

• Product Manager - Flight Capabilities

  • Jun 2022 - Present

  Heading up and evangelising flight-inclusive products (Platform & UX). Looking after strategy, future developments, and the road to success for our flight capabilities. Lead for all things A/B testing from software, process, planning, and sharing of results and learnings. Heading up and evangelising flight-inclusive products (Platform & UX). Looking after strategy, future developments, and the road to success for our flight capabilities. Lead for all things A/B testing from software, process, planning, and sharing of results and learnings.



Guidepoint

• United States
• Information Services
• 700 & Above Employee

• Travel & Payment Consultant

  • Mar 2022 - Present

  Providing subject matter expertise to the Guidepoint network: Specialising in travel, payments and bot detection from both a strategic and technical perspective. Strong focus on go to market strategy and competitor analysis. Providing subject matter expertise to the Guidepoint network: Specialising in travel, payments and bot detection from both a strategic and technical perspective. Strong focus on go to market strategy and competitor analysis.



Tegus

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Travel & Payment Consultant

  • Jul 2021 - Present

  Providing subject matter expertise to the Tegus network: Specialising in travel, payments and bot detection from both a strategic and technical perspective. Strong focus on go to market strategy and competitor analysis. Providing subject matter expertise to the Tegus network: Specialising in travel, payments and bot detection from both a strategic and technical perspective. Strong focus on go to market strategy and competitor analysis.



Kiwi.com

• Czechia
• Software Development
• 700 & Above Employee

• Lead Product Manager - Fintech

  • Oct 2021 - Jul 2022

  Specialising in virtual cards, B2B and C2B payments. Strong focus on profitability of payments; including routing, card usage and time to market on new integrations. Consulting and collaborating on travel payments and anti-blocking (payment & integration) within the wider business to ensure bookability on the most profitable channels. Specialising in virtual cards, B2B and C2B payments. Strong focus on profitability of payments; including routing, card usage and time to market on new integrations. Consulting and collaborating on travel payments and anti-blocking (payment & integration) within the wider business to ensure bookability on the most profitable channels.



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Product Manager - Payments

  • Mar 2021 - Nov 2021

  Looking after all things Payments for the Transport Business unit. From our long term goal of migrating onto one payment platform, improving our customers payment experience to educating our partners on how to better utilise our payment services. We at Booking see payments as a facilitator to travel and an integral piece to the wider travel experience. With an aim to make this as frictionless as possible whether paying for a hotel, car or even a taxi. Looking after all things Payments for the Transport Business unit. From our long term goal of migrating onto one payment platform, improving our customers payment experience to educating our partners on how to better utilise our payment services. We at Booking see payments as a facilitator to travel and an integral piece to the wider travel experience. With an aim to make this as frictionless as possible whether paying for a hotel, car or even a taxi.



Checkd Group

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Product Manager

  • Oct 2020 - Mar 2021

  Product lead/evangelist & in house brand ambassador, working with stakeholders across multiple brands to help identify initiatives through product discovery, with a focus on customer retention and engagement. Working with Sky Bet to lead the development of their Fantasy football product, from project inception and delivery to ideation of new features. Product lead/evangelist & in house brand ambassador, working with stakeholders across multiple brands to help identify initiatives through product discovery, with a focus on customer retention and engagement. Working with Sky Bet to lead the development of their Fantasy football product, from project inception and delivery to ideation of new features.



On the Beach

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Product Manager - Flights

  • Dec 2019 - Nov 2020

  Working with an empowered development team with the main goal of having the best flight offering in Europe.Product discovery alongside my peers in engineering. Defining product strategy and vision.Prioritisation of product roadmap - Managing trade-offs between return on investment, time to market and business strategy.

• Product Manager - Personalisation

  • May 2019 - Dec 2019

  Helping personalise our holiday experience for the customer. Empowered the team to migrate our personalisation app from a static rules-based model to a ML model making decisions based on millions of data points.



ADVAM

• Australia
• Financial Services
• 1 - 100 Employee

• Technical Product Specialist

  • Dec 2017 - May 2019

  Managed all technical aspects of a project from inception to delivery, including any third-party integrations and data migrations.Prioritisation of product roadmap - Managing trade-offs between cost, time to market and business strategy. Continually improving both internal and external product knowledge through delivering ongoing training and demos alongside product iterations.

• Client Support Manager

  • Jul 2016 - Dec 2017

  Headed up the creation of our first line support function.Managed customer communications including maintenance and outages.Ensured all customer specific SLA's were adhered to and priortised all work coming into the wider support function.Developed new processes/best practice for our Zendesk instance. Including automating the ticket creation process on the back of support tickets being created.Hired, trained and back filled the role with career progression set in place for new recruits. Show less

• Junior Product Owner

  • Aug 2014 - Jul 2016

  Helping improve customer experience based on customer feedback, data and analytics.Migrated customers from legacy systems to head of code base.Visiting client's and running training sessions on our parking application. Up selling new features.

• Test Analyst

  • Apr 2013 - Aug 2014