Experience

Glasgow Film Theatre

• United Kingdom
• Entertainment
• 1 - 100 Employee

• Youth Programme Coordinator

  • Nov 2022 - Present



Community Learning and Development

• Greenock, Inverclyde, United Kingdom

• CLD Attainment Worker

  • Aug 2017 - Nov 2022

  Within my role as an attainment worker, I have coordinated, developed, delivered, and customised learning projects for young people in schools. I collaborate with them on the topics they feel are most relevant to their lives, which includes difficult subject matters. I build positive relationships with young people which enhances their confidence whilst taking part in discussions, workshops, and events. Within my role as an attainment worker, I have coordinated, developed, delivered, and customised learning projects for young people in schools. I collaborate with them on the topics they feel are most relevant to their lives, which includes difficult subject matters. I build positive relationships with young people which enhances their confidence whilst taking part in discussions, workshops, and events.



Mercedes-Benz Customer Assistance Center Maastricht NV

• Netherlands
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Resolutions

  • Apr 2016 - May 2017

  The main aspect of my role was to handle inquiries and complaints made through telephone, mail, social media, fax, or e-mail. I was responsible for handling after-sales service issues, technical, product topics and general company-related inquiries. As a representative of the UK Market, my team is the most important interface between the customer and the Daimler organization. We ensure that customer concerns and queries are dealt with adequately with a customer focus. The main aspect of my role was to handle inquiries and complaints made through telephone, mail, social media, fax, or e-mail. I was responsible for handling after-sales service issues, technical, product topics and general company-related inquiries. As a representative of the UK Market, my team is the most important interface between the customer and the Daimler organization. We ensure that customer concerns and queries are dealt with adequately with a customer focus.



Phoenix Car Company

• Paisley, United Kingdom

• Trainee Sales Executive

  • Sep 2015 - Mar 2016

  Phoenix Car Company prides itself in looking for Scotland's brightest and best to work for them. Being a sales person requires determination, ambition and self-motivation. My role as a sales executive required me to talk to potential customers build a genuine rapport with them, and determine exactly what it is that they desire from their new car. It also included travelling long distances to deliver vehicles and ensure the customer was happy with their order. Phoenix Car Company prides itself in looking for Scotland's brightest and best to work for them. Being a sales person requires determination, ambition and self-motivation. My role as a sales executive required me to talk to potential customers build a genuine rapport with them, and determine exactly what it is that they desire from their new car. It also included travelling long distances to deliver vehicles and ensure the customer was happy with their order.



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Advisor

  • Apr 2013 - Sep 2015

  My main role at Webhelp is to deliver excellent customer service with a solutions focused attitude. This position involves communicating with customers to help them with any of their technical and billing queries. My main role at Webhelp is to deliver excellent customer service with a solutions focused attitude. This position involves communicating with customers to help them with any of their technical and billing queries.



Camp Mah-Kee-Nac

• United States
• Recreational Facilities
• 1 - 100 Employee

• Outdoor Adventure Counsellor

  • Jun 2014 - Aug 2014

  As a counsellor in Camp Mah Kee Nac my main responsibility was to provide a high level of stimulating outdoor activities for young people. This involved ensuring the health, well being and safety of all of the children involved whilst motivating them to challenge themselves by taking on new activities and tasks which took them from their comfort zone. These tasks and activities were designed to enable them to not only participate in adventurous activities, for example, hiking in New York State hills and conquering the climbing wall, but also to experience a great deal of success and build self-esteem. Show less



London 2012

• Spectator Sports
• 200 - 300 Employee

• Customer Service Agent

  • Apr 2012 - Sep 2012

  During the summer of 2012 I worked under Adecco as a customer service agent for the London Olympic Games. It was my job to ensure that the residents of London had parking permits for their home areas to ensure that they could continue to park outside their own houses when the traffic was particularly bad in their own areas caused by the Olympic games. It was a key responsibility for us to ensure each customer felt that they were treated with care and that any issues where addressed quickly and efficiently Show less