Experience

LIVINGWAY UK

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Administrator

  • Feb 2023 - Present



Opus Recruitment Solutions

• United Kingdom
• Staffing and Recruiting
• 200 - 300 Employee

• Recruitment Consultant

  • May 2022 - Apr 2023



Next

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Consultant

  • Jan 2022 - May 2022

  • Being a friendly and approachable team member; I am reactive to both customers and colleagues on the sales floor, offering assistance and applying my knowledge of product and trends, available resources and store policies when necessary. • Regularly processing new lines of delivery, replenishing and recovering stock on the sales floor to ensure that our products are well stocked and easy to access for customers. • Using my extensive product knowledge, brand awareness and initiative to help drive store sales, KPI’s and encourage the confidence of customers when shopping with the brand. • Fully confident and capable of using till software to take payments, place customer orders and provide refunds or exchanges when in line with customer returns policies. Show less



Prince

• Carlisle, England, United Kingdom

• Front of House Supervisor

  • May 2021 - Jan 2022

  • Delivering an exceptional level of service as a proactive front of house supervisor; welcoming customers with a friendly, warm approach and being attentive through every step of their dining experience to make sure they leave feeling satisfied with their service and likely to visit again. • Effectively motivating and leading the team through service periods; equally distributing roles and responsibilities throughout service utilising the strengths of the team to ensure the highest level of service to customers. • Maintaining and monitoring customer bookings through emails, telephone enquiries and online booking systems, such as ResDiary. Excellent practice of time management to ensure a smooth rotation of customers during peak periods of service and maximising cover when available. • Overseeing the opening and closing procedure of the restaurant with keyholding responsibilities; ensuring stock was well maintained, the bar and restaurant areas were thoroughly cleaned and ready for service at the start and end of day. • Experience in bartending; working efficiently behind a fast-paced bar making a variety of house, signature cocktails and more on an extensive drinks menu during service. Show less



TOPSHOP TOPMAN

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Team Leader Supervisor

  • Aug 2019 - Feb 2021

  • Delivering friendly and well-informed customer service, applying strong product knowledge with the ability to listen and understand customer needs so they feel at ease and confident shopping with the brand. • Management responsibilities include store holding in the absence of a manager, running the sales floor and effectively managing the team by designating tasks and responsibilities to ensure smooth operations and effective service. This also included on-shift training of staff members with KPI’s and effective feedback of sales and service to contribute to the success of the store. • Analysing sales figures and best seller reports in order to identify opportunities to boost sales revenue and implement effective changes on the shop floor. • Cash handling responsibilities including bank tills at the end of every shift and processing weekly banking for Loomis collection. • Key holding responsibilities include opening and closing the store in the absence of other managers and ensuring the security of the store with start and end of day checks alongside setting and disabling store alarms. • Experience in visual merchandising for both brands includes styling windows and sales floor mannequins to reflect current trends and brand campaigns. As well as effectively merchandising key departments and trends within the sales floor. Show less