Experience

Weatherbys Private Bank

• United Kingdom
• Banking
• 100 - 200 Employee

• Private Banking Executive

  • Jun 2023 - Present

  London, England, United Kingdom

• Private Banking Associate

  • May 2022 - Present

  London, England, United Kingdom



Financial Ombudsman Service

• United Kingdom
• Financial Services
• 700 & Above Employee

• Adjudicator

  • Jan 2019 - May 2022

  South quay A quasi legal role, where I specialise in resolving complaints between consumers and financial businesses. The role involves investigating and assessing consumer complaints, managing a case load of up to 120 complaints at any one time.The complaints I deal with are mostly related to irresponsible lending by short term loan companies. Each complaint requires thorough analysis, and industry leading attention to detail. I have to provide exceptional written and verbal communication to businesses… Show more A quasi legal role, where I specialise in resolving complaints between consumers and financial businesses. The role involves investigating and assessing consumer complaints, managing a case load of up to 120 complaints at any one time.The complaints I deal with are mostly related to irresponsible lending by short term loan companies. Each complaint requires thorough analysis, and industry leading attention to detail. I have to provide exceptional written and verbal communication to businesses, consumers and claims management companies, as well as a need to meet a strict weekly target, along with ensuring quality is not compromised. I have performed well in this role. I was the first member of my team to be accredited as an Adjudicator, and regularly achieve or exceed my target. The role also requires a solid understanding or FCA regulation, and a need to be very well organised. Show less



Metro Bank (UK)

• United Kingdom
• Banking
• 700 & Above Employee

• Retail Quality Specialist

  • Jan 2018 - Jan 2019

  London, United Kingdom This role involves detailed Bank account checking of 10% of all Business accounts opened in a particular month, as well as 5% of all retail accounts. This involves having great attention to detail as well as solid commercial and risk awareness. I checked each account for accuracy from store colleagues and ensured all regulatory and policy requirements were met. I provided professional and informed feedback on any failures. In addition, I also delivered presentations on a weekly basis to the… Show more This role involves detailed Bank account checking of 10% of all Business accounts opened in a particular month, as well as 5% of all retail accounts. This involves having great attention to detail as well as solid commercial and risk awareness. I checked each account for accuracy from store colleagues and ensured all regulatory and policy requirements were met. I provided professional and informed feedback on any failures. In addition, I also delivered presentations on a weekly basis to the branch managers and Local business managers, across the Metro Bank network to help improve performance within stores across 60 locations. I completed remote work for detailed checks of how each store in the Metro Bank network was performing. As part of this I checked every part of the store’s day to day actions, including payments, credit cards, personal loans, complaint handling, account failure remedial work, cash and balancing etc.

• Customer Service Representative

  • Apr 2016 - Jan 2018

  London, England, United Kingdom I was an in store colleague for Metro Bank, working to support Private Banking, Retail banking and Business banking. I developed detailed knowledge on all the main aspects of retail banking, including Business and Personal Accounts, lending, security, and how to manage customers in this environment. The Kings Road branch had a portfolio of many wealthy clients, so I also helped support our Private Banking and Commercial teams. I took this role as the starting point of a new career within the… Show more I was an in store colleague for Metro Bank, working to support Private Banking, Retail banking and Business banking. I developed detailed knowledge on all the main aspects of retail banking, including Business and Personal Accounts, lending, security, and how to manage customers in this environment. The Kings Road branch had a portfolio of many wealthy clients, so I also helped support our Private Banking and Commercial teams. I took this role as the starting point of a new career within the financial sector, and quickly gained my Professional Banker qualification. After 12 months in the role, I progressed on to the Metro Bank Learning to Lead Programme and became the main colleague in the Kings Road Store to check over all business accounts opened, complaints, and all account switches that had been completed by my peers.



énergie Fitness

• United Kingdom
• Wellness and Fitness Services
• 200 - 300 Employee

• Company Director/Franchisee

  • Dec 2010 - Dec 2015

  St Albans, United Kingdom I managed & oversaw all club operations, including staff, members, prospects, marketing, sales, KPI’s, and accounts. Also heavily involved in the ‘hands on’ work like personal training and sales pitches. I ran the business for 5 years before exiting. In my first year of owning the health club I managed to turn what was a loss making business into a profitable business. My business won sales club of the year, with my personal conversion record of sales being around 85% throughout my 5 years… Show more I managed & oversaw all club operations, including staff, members, prospects, marketing, sales, KPI’s, and accounts. Also heavily involved in the ‘hands on’ work like personal training and sales pitches. I ran the business for 5 years before exiting. In my first year of owning the health club I managed to turn what was a loss making business into a profitable business. My business won sales club of the year, with my personal conversion record of sales being around 85% throughout my 5 years running the business. I was personally the receiver of an awards programme called the business accelerator, which was backed by Dragon’s Den’s Deborah Meadon, designed to help promote and build young businesses. Show less



Fitness First UK

• United Kingdom
• Wellness and Fitness Services
• 200 - 300 Employee

• Personal Trainer

  • Dec 2008 - Dec 2010

  Russel square I ran a Personal Training Business from this facility



Nuffield Health

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Personal Trainer

  • Aug 2008 - Dec 2008

  Russel square



Hertfordshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Operations Supervisor

  • Jan 2007 - Aug 2008

  Hertford, Hertfordshire, United Kingdom Supervisor all 19 recycling centers in Hertfordshire. Ensuring site contractors were adhering to health & safety and recycling guidelines. I would also deal with communications with the public, including complaints.