Experience

17 Grams

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Barista

  • Aug 2020 - Present

  *Proactively engaging with customers and delivering high levels of customer service at all times.*Operating POS terminal and processing customer payments.*Troubleshooting of barista equipment to ensure consistent end product.*Managing queues during peak hours and resolving customer disputes.*Building new and enhancing current customer relationships.*Collaborating on social media activities.*Ensuring displays met brand guidelines in order to increase rate of sale and sales performance.*Maintaining a high level of store housekeeping. *Training new team members in key competencies.*Maintaining electronic and hard copy filing systems.*Demonstrating an in-depth knowledge of products.*Maintaining an Excel database of allergens, wastage and financial information.



GAIL's Bakery

• United Kingdom
• Hospitality
• 400 - 500 Employee

• Barista

  • Jun 2018 - Aug 2020