Callum Duncan Macleod
Business Analyst at Tech in Care- Claim this Profile
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English Native or bilingual proficiency
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Afrikaans Elementary proficiency
Topline Score
Bio
Karl Wootten
Callum quickly gained the knowledge of the complex VisionTrack systems, and learned how to extract information from databases that were new to him. He required minimum oversight and was able to work independently, adding valuable insight and customer services skills that added to the development and feature enhancements of the product. He would be the first person I would hire in this role, with customer facing skills, ability to translate technical requirements, and deal directly with the technicians in the office and in the field.
Karl Wootten
Callum quickly gained the knowledge of the complex VisionTrack systems, and learned how to extract information from databases that were new to him. He required minimum oversight and was able to work independently, adding valuable insight and customer services skills that added to the development and feature enhancements of the product. He would be the first person I would hire in this role, with customer facing skills, ability to translate technical requirements, and deal directly with the technicians in the office and in the field.
Karl Wootten
Callum quickly gained the knowledge of the complex VisionTrack systems, and learned how to extract information from databases that were new to him. He required minimum oversight and was able to work independently, adding valuable insight and customer services skills that added to the development and feature enhancements of the product. He would be the first person I would hire in this role, with customer facing skills, ability to translate technical requirements, and deal directly with the technicians in the office and in the field.
Karl Wootten
Callum quickly gained the knowledge of the complex VisionTrack systems, and learned how to extract information from databases that were new to him. He required minimum oversight and was able to work independently, adding valuable insight and customer services skills that added to the development and feature enhancements of the product. He would be the first person I would hire in this role, with customer facing skills, ability to translate technical requirements, and deal directly with the technicians in the office and in the field.
Credentials
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Learning JIRA Software
Lynda.comSep, 2017- Nov, 2024 -
Foundations of Servers
Lynda.comJan, 2017- Nov, 2024 -
Dell Networking Technical Version 32
Dell -
Dell Server Technical Dell Sever Technical Version 17
Dell -
Dell Solution Competency Version 2
Dell -
Dell Storage Competency Technical Version 49
Dell -
Dell Systems Management Dell Systems Management – Virtualization and Cloud Technical Version 5
Dell -
MCTS Certified Technology Specialist: Server 2008 Enterprise Administrator
CTU Roodeport -
MCTS Planning and managing windows 7 desktop deployment
Torque-IT -
MCTS Server Centre Configuration Management
CTU Roodeport -
MCTS Windows 2008 Desktop Support technician
CTU Roodeport -
MCTS Windows 7, Configuration
CTU Roodeport -
MCTS Windows Server 2008 Active Directory Configuration
CTU Roodeport -
MCTS Windows Server 2008 Applications Infrastructure
CTU Roodeport -
MCTS Windows server 2008 Network Infrastructure Configuration
CTU Roodeport -
Preferred Partner certification competency Version 4
Dell -
VSP 5.5 VMware Sales Partner
VMware -
VSP-SV 5.5 VMware Server virtualization
VMware -
VTSP 5.5 VMware Technical Sales Partner
VMware
Experience
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Tech in Care
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United Kingdom
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Software Development
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1 - 100 Employee
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Business Analyst
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Jul 2022 - Present
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VisionTrack
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United Kingdom
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Software Development
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1 - 100 Employee
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Technical Team Coordinator
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Apr 2019 - Jul 2022
• Desktop and Telephonic support for customers • Creating custom configs for clients, as well as adjusting trigger thresholds for fleets • Setting up fleets and vehicles for clients • Commissioning new units and fleets • Platform support and training • Trouble shooting for both Dteg and Streamax devices • Migrating device from the Visiontrack platform to the new Autonomise one • Using SQL and Azure for advanced troubleshooting • Writing procedures and training guides
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Specialized Assessing Services (SAS)
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Johannesburg Area, South Africa
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IT Support Engineer
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Jan 2018 - Apr 2019
• Desktop support, break/fix support • Antivirus Support • Active Directory, Backup's • Router and switch installations • Domain administration • Desktop support, break/fix support • Antivirus Support • Active Directory, Backup's • Router and switch installations • Domain administration
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VisionTrack
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United Kingdom
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Software Development
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1 - 100 Employee
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IT Support Engineer
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Feb 2017 - Dec 2017
• Provide platform support for all VisionTrack customers • Tested all faulty cameras and provided resolutions • Liaised between the developers and customers on features and enhancements • Setup configured and built the VisionTrack cameras • Provided troubleshooting for the cameras using Azure in combination with SQL and Mogo Database. • Coordinated fitments and installations of the cameras with the fitment technicians • Designed procedures and documentation for the help-desk, support processes and camera warranty • Configured and administered the Jira ticketing system. Designing workflows, search filters, account creation, knowledge base and customer portal.
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Sanlam Private Wealth
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South Africa
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Financial Services
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200 - 300 Employee
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IT Support Engineer
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Oct 2016 - Jan 2017
• Supported the employees of the Sanlam Group • Responsible for server backups and health checks, daily desktop support. • Antivirus administration, Active directory and domain administration • Break fix support • Setup and configuration of new users and hardware. • Installed software, modified and repaired hardware and resolved technical issues. • Managed call flow and responded to technical support needs of users. • Identified and solved technical issues with a variety of diagnostic tools
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Newman Business Solutions Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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IT Engineer
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Jun 2016 - Sep 2016
• Supported a full circle of sites • IT sales • Installing, configuration and troubleshooting network routers, switches, firewalls, VPN’s and security devices. • Assisting the management with various IT-related upgrades, projects, and tasks • Work with 3rd party applications, servers storage & desktop support • physical installations, imaging and hardware replacements • Creating user accounts, permissions, and mailboxes • Maintaining infrastructure and desktop application licensing. • Performing configurations backups and disaster recovery operations • Troubleshooting, installing PCs and printers • Providing technical training to end users • Windows Server account administration and Active Directory • Virtualization, Antivirus, networking
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Broadvision Technologie
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Dainfern Johannesburg, South Africa
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IT Consultant
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Dec 2015 - Mar 2016
• Supported a full circle of sites • Installing, configuring and troubleshooting network routers, switches, firewalls, VPN’s and security devices • Work with 3rd party applications, servers storage & desktop support • Implementing and maintaining infrastructure • physical installations, imaging and hardware replacements • Creating user accounts, permissions, and mailboxes • Maintaining infrastructure and desktop application licensing • Troubleshooting, installing PCs and printers • Providing technical training to end users • Windows Server account administration and Active Directory • Virtualization, Antivirus, networking
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Silicon Sky
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Business Center, Design Quarter, Johannesburg, South Africa
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IT Engineer
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Apr 2013 - Nov 2015
• Full off-site support • Managing multiple sites and clients at the same time • Daily checks and installations • VM and mailbox creation • Desktop support and IT Administration • Working with windows 7/8/10, server 2008/2012, Active Directory, VMware, Virtual Centre, • Remote Desktop support • Antivirus Admiration • Symantec Archive, Sky Box, Hosted Exchange support • Dell Sonicwalls and hardware • N-able deployments and setup • Full off-site support • Managing multiple sites and clients at the same time • Daily checks and installations • VM and mailbox creation • Desktop support and IT Administration • Working with windows 7/8/10, server 2008/2012, Active Directory, VMware, Virtual Centre, • Remote Desktop support • Antivirus Admiration • Symantec Archive, Sky Box, Hosted Exchange support • Dell Sonicwalls and hardware • N-able deployments and setup
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Avenggroup IT
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Jet Park, Johannesburg, South Africa
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Desktop Support
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Oct 2011 - Mar 2013
Configuring on site and off site modems • desktop support, break/fix support • site monitoring and maintenance • Active Directory, Backup's • NAS configuration • router and switch installations • Domain working • VMware programs Configuring on site and off site modems • desktop support, break/fix support • site monitoring and maintenance • Active Directory, Backup's • NAS configuration • router and switch installations • Domain working • VMware programs
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Unitrans
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South Africa
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Transportation, Logistics and Storage
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700 & Above Employee
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Desktop Support
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Feb 2011 - Oct 2011
• Managed several sites • Active Directory and Exchange admiration • Site and server backup’s • NAS, router and switch installations • Site setup and internet connection • Windows 7 Desktop Support • Internet and File access • Imaging and Deployment of Desktops • Ordering and Tracking of Hardware • Managed several sites • Active Directory and Exchange admiration • Site and server backup’s • NAS, router and switch installations • Site setup and internet connection • Windows 7 Desktop Support • Internet and File access • Imaging and Deployment of Desktops • Ordering and Tracking of Hardware
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Education
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2010 - 2011
CTU Roodeport
MCITP Server 2008, Network and System Administration/ Windows Server 2008 -
2015 - 2016
institute of fitness professionals
Certificate, Physical Science, Personal Training -
2004 - 2009
The Kings Bryanston Bryanston
Bachelor’s Degree, Maths, Business Studies, Geography, Hospitality, English, Afrikaans, -
2002 - 2004
Crossroads Randburg
Primary school
Community
