Experience

Net Consulting

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Cyber Security Analyst

  • Jun 2020 - Present

  Net Consulting is a leading IT consultancy specialising in Performance Management, Cyber Security and Managed Services, who have built a solid track record of delivering benefit driven capabilities across a diverse range of sectors.My current role as a Cyber Security Analyst covers a broad range of responsibilities ranging from proactively monitoring customer estates using Security Incident Event Management (SIEM) Tools, Infrastructure and Application Performance and Availability Monitoring, as well as actively threat hunting for Cyber Security issues on customer networks using state of the art tools. My key responsibilities include:(1) Complete initial triage of alerts and events highlighted. Utilising the SIEM tools such as Splunk Enterprise and Cortex XDR.(2)Follow up on any such events by performing a complex and detailed analysis, which can include offering remediation to the customer to rectify the situation.(3)Ensure all incidents are updated in a detailed manner, outlining investigative actions performed and any resolution and remediation efforts. Ensuring all levels of Service Operations Team are kept up to date on the progress of the incident , whilst providing the level of detail required for any subsequent Incident Report.(4)Actively seeking ways to improve all processes as part of a Continual Service Improvement initiative.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Automation Developer

  • Sep 2018 - 2020

  Role includes designing RPA implementations to an Industry Standard whilst following a standard set Methodology, building RPA solutions to a high standard, troubleshooting and debugging process solutions. Also contributing to a large amount of successful RPA solutions in a variety of industries, ranging from insurance services, utilities, and many more.

• Service Delivery Ops Analyst

  • Jul 2017 - Sep 2018

  Whilst working for Accenture as a Service Delivery Ops Analyst (1st-Line Support) part of my role was to monitor and make sure processes that we support & monitor for our clients are running efficiently as they can. I have experience in running robotic processes across RPA platforms such as UiPath & BluePrism. As part of the Service Support Team I ensure a high standard of performance is delivered to client to meet service levels. Some of my Key Responsibilities are: (1) Creating/analysing reports to send out to clients regarding volumes processed, exception/success rates and utilisation of processes.(2) Ensuring licencing for UiPath/Blue Prism was successfully renewed and tracked.(3) Maintain effective working relationships with internal associates while maintaining a strong customer service focus and communication.



Genfour - Specialist in RPA and AI Delivery

• Service Support Analyst

  • Aug 2015 - Jul 2017