Technical Support Representative

• Nov 2022 - Present

POS Subject Matter Expert POS Subject Matter Expert

Tier 2 Cardholder Support

• Oct 2021 - Nov 2022

Tier 2 Cardholder Support

• Aug 2020 - Oct 2021

Continued as a Tier 2 Cardholder Support to assist with more complex issues and provide Tier 2 customer support for the various card programs. Day to Day tasks includes, handling disputes, filing bugs, processing pending transactions, refunds and KYC compliance check. Besides that, I also help with documentation and curating the knowledge base to ensure that articles are up-to-date and accessible by support agents. Assist Cardholder Support Lead to conduct training for new support agents.

Tier 1 Cardholder Support

• Mar 2020 - Aug 2020

Apto is a leading-edge card issuance platform that helps companies design and launch card programs in as fast as a day. As a Technical Support Consultant, I provide Tier 1 customer support for the various card programs. I analyze the cases while looking for ways to improve service delivery and refining the current work processes.

Customer Success Executive

• Dec 2020 - Oct 2021

As a Customer Success Executive, I work closely with various departments to ensure successful delivery of data centre solutions to customers. On a day-to-day basis, I handle customer’s escalation and resolve all pending issues and requests in a timely manner. Evaluating customer’s portfolio and identifying growth opportunities helps to maximise company’s revenue. With the implementation of Incident and Change Management, it minimises the service disruptions to our customers. As a Customer Success Executive, I work closely with various departments to ensure successful delivery of data centre solutions to customers. On a day-to-day basis, I handle customer’s escalation and resolve all pending issues and requests in a timely manner. Evaluating customer’s portfolio and identifying growth opportunities helps to maximise company’s revenue. With the implementation of Incident and Change Management, it minimises the service disruptions to our customers.

Account Manager

• Jun 2020 - Dec 2020

As an Account Manager, I assist with setting up the pre-school management system and providing training for new accounts. I work closely with IT team to draft out project pipeline for system customization according to client's needs and requirements. Handle 60 accounts in Singapore. As an Account Manager, I assist with setting up the pre-school management system and providing training for new accounts. I work closely with IT team to draft out project pipeline for system customization according to client's needs and requirements. Handle 60 accounts in Singapore.

Conference Event Coordinator

• Mar 2020 - Mar 2020

As a Conference Event Coordinator, I am responsible for booking of events by converting enquiries into sales. Assist Conference Manager to plan and coordinate all corporate events, help with operations and event set up in the hotel. As a Conference Event Coordinator, I am responsible for booking of events by converting enquiries into sales. Assist Conference Manager to plan and coordinate all corporate events, help with operations and event set up in the hotel.

Catering Manager

• Mar 2019 - Jan 2020

As a Catering Manager, I plan and coordinate all corporate events and weddings in the hotel. Besides that, I constantly keep myself updated about the operations of the property, market trends and competition to increase lead conversion rate. I am always actively hunting for new sales leads and promoting the hotel through networking, cold calling, site inspections and presentations. During my 2.5 years with the hotel, I exceeded my individual annual target in 2018 ($800k) and 2019 ($750k). I played a part in planning the training program and coaching 5 Assistant Catering Manager. Show less

Assistant Catering Manager

• Jul 2017 - Mar 2019