Business Support - Operations

• May 2023 - Present

Business Support

• Nov 2021 - Apr 2023

Responsible for day-to-day business operations; supporting and guiding Directors in all business areas. - Lead the Company through pandemic - Guided and lead Directors through a start-up sister company - Drive the interaction and working practices of the leadership team, providing support and guidance to individual executives and management teams - Implementation and development of business processes and procedures ensuring compliance company wide - Compiling and maintaining reports, presentations, contact details, organisation charts - Collaborating with key senior management to ensure information is cascaded internally and out to clients - Training documents - creation and roll out; develop and deliver training on a one to one and group basis - Organise, facilitate and lead executive management meetings and drive key outcomes - Benefits and Employee Incentives - Recruitment/onboarding/JD creation - HR and ER – steering the Company and its employees in all HR/ER subjects, including mediation - investigatory/disciplinary action - redundancies - Employee reviews – aligning employee/departmental objectives with the objectives of the business - Account Management – interfacing with both clients and suppliers - Credit Control - Management of companywide invoicing and forecasting - Production of monthly newsletter, encouraging employee engagement and companywide communication Show less

Kitchen Designer

• Aug 2016 - Nov 2019

Planning, designing and selling products across kitchens, joinery and bathrooms- Site visits/in store appointments - on site measurements and scale planning from architects drawings- Plans designed on CAD - Customer relationships with both account holders and their end users- Lead bank management- Weekly and monthly sales targets

Fleet and Facilities

• Jun 2015 - Aug 2016

- Oversee spend and invoicing on waste disposal across the Company- Project work and reporting to the business to improve recycling figures- Case management of Employers Liability, Public Liability and product insurance claims- Month end reporting for the exec's on insurance and fleet claims/costs

Human Resources

• Jun 2012 - Sep 2014

HR and ER Support to employees across 500+ depots and a support division - Day to day HR queries from staff and managers - Support and guidance in ER cases - Daily organisation of admin team process - New starter contracts and adding to system - Role and salary changes - Maternity process - pay, leave, dates - Leaver process- resignations, notice periods, pay - Communicate and distribute updated Company policies - HR data reporting HR and ER Support to employees across 500+ depots and a support division - Day to day HR queries from staff and managers - Support and guidance in ER cases - Daily organisation of admin team process - New starter contracts and adding to system - Role and salary changes - Maternity process - pay, leave, dates - Leaver process- resignations, notice periods, pay - Communicate and distribute updated Company policies - HR data reporting

HR and Resourcing Coordinator

• Oct 2009 - May 2012

- Vacancy adverts - internal and external- Management of PSL- CV screening- Telephone interviews- Support and guidance in HR, ER and payroll to store staff and management- Direct support to Regional HR Managers in all areas of ER- Regional HR Reporting

Service Desk Deputy Team Leade

• Nov 2008 - Oct 2009

Information Technology Support Analyst

• Apr 2003 - Oct 2008

IT Service Centre Analyst

• Oct 2004 - Dec 2007