Experience

Financial Education Services (FES)

• Financial Services
• 100 - 200 Employee

• Credit Specialist

  • Feb 2017 - Present

  Provide financial education with a specialization in credit restoration. Provide financial education with a specialization in credit restoration.



Coranet

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Specialist- Finance

  • Mar 2016 - Present



Financial Education Services Inc.

• United States
• Financial Services
• 700 & Above Employee

• Sr. Field Trainer

  • Apr 2018 - Present

  • Compile and input financial information; accounts receivable and payable, weekly, monthly and quarterly transaction, brokerage statements in Excel, QuickBooks and Creative Solutions Accounting • Create invoices for clients’ monthly and quarterly billing as well as bank reconciliation statements in QuickBooks and Creative Accounting Solutions. • Assisted with filing clients’ taxes in Lacerte Tax Program. • Process financial data to ensure that information remains up to date and in compliance with accounting principles.



WDS

• United Kingdom
• Telecommunications
• 300 - 400 Employee

• Quality Assurance Analyst

  • Jul 2012 - Jun 2015

  • Evaluated agents’ calls for quality and provided feedback to supervisors, managers and site director. Coached agents on areas of improvement observed on calls.• Developed as well as lead new hire trainings and presentations to introduce aspects of the business, as well as directed training for new products and services to current employees.• Reviewed supervisors' commitments for their agents’ development to ensure agents were being coached according to company’s standards.• Observed coaching sessions between supervisors and agents and provided effective feedback. • Gained valuable experience in relationship and team building. Developed skills in staff training and management that resulted in the center maintaining above average results for three months.

• Technical Support

  • May 2011 - Jul 2012

  • Handled calls on a daily basis troubleshooting and resolving customers’ smartphones and internet devices issues • Developed interpersonal and communication skills while learning proper time management and effectiveness in dealing with customers’ time and problems.



Midwestern State University

• United States
• Higher Education
• 500 - 600 Employee

• Computer Lab Assistant

  • Jun 2013 - May 2015

  Part time student assistant responsible for ensuring that the labs are equipped for use as well as assisting patrons with using the facilities and any other area. Part time student assistant responsible for ensuring that the labs are equipped for use as well as assisting patrons with using the facilities and any other area.