Facility Operations & IT Manager, Health & Safety Coordinator

• Sep 2019 - Present

Reception/Special Projects

• Mar 2018 - Dec 2018

Provide excellent customer service to all clients. Answer and triage phone calls ensuring excellence in service. Maintain and create electronic medical records. Call clients for patient updates, schedule/confirm appointments, and surgical procedures. Explain payment plans and medical credit cards (Care Credit) to clients. Excellent judgement skills in determining which appointments are considered emergencies. Handle purchases and returns. Review/revise all training material and SOPs monthly. Kept track of all promotions for our products specifically rebates. Review/revise medical records prior to being released. Inventory management, inventory audit Met and interacted with all vendor representatives Updated/maintained pricing on numerous products, including medications Helped in designing new hospital website Show less

Administrative Assistant

• Oct 2017 - Mar 2018

• Provide excellent customer service to all clients and candidates. • Answer and triage phone calls. • Maintain candidate files and electronic legal documents. • Responsible for signing and sending completed I9s and W4s to compliance. • Send out marketing letters to local and national clients daily. • Receive and distribute all incoming mail and packages. • Track funds for postage meter and ordering postage when necessary. • Responsible for turning in three daily reports to management staff. • Assist senior lead admin with miscellaneous tasks. Show less

Assistant Reception Supervisor

• Jul 2015 - Oct 2017

• Provided excellent customer service to all clients. • Organized and kept track of all company promotions that were available for medications, foods, and pet products. Communicated and liaised with company representatives regarding the details of promotions. • Answered and triaged phone calls ensuring excellence in service. • Maintained and created electronic medical records. • Called clients, scheduled appointments, and surgical procedures. • Explained payment plans and medical credit cards (Care Credit) to clients. • Excellent judgement skills in determining which appointments are considered emergencies (triage). • Handled purchases and returns. • Trained new staff members. Show less