Caleigh Sullivan
Customer Success Manager at LinearB- Claim this Profile
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Topline Score
Bio
Kevin Maufer
Caleigh's impact has been felt with the team from her development of our first draft templates for QBR and CS Kickoff, to developing a Customer Communication Strategy and Plan with Marketing, and implementing it into our CRM. As well as participating in the final development of training videos with voice overs. All of which reflects back to the customer, and drives a quality and consistent experience. Caleigh demonstrated a consistent and authentic empathy, and exudes that compassion for everyone she comes in contact with internally and externally. Caleigh has been an amazing team player taking on more responsibility in the customer on-boarding engagement, leading the way with the solution team, and developing customer relationships. Caleigh always conducts herself with professionalism, and should be commended for her efforts as she has navigated through the ongoing changes. While maintaining a quality CX Caleigh is quite good at doing everything she can to deliver for her customers and give her best to her internal teams. As her level of customer engagement increased, her customers and internal teams looked to her for guidance and direction.
MBA / Eng. Francisco Osorio Morales
Caleigh is a professional with whom I had the opportunity to work for several months, we teamed up on various projects and the qualities that always distinguished her were her high level of commitment, the high level of quality to execute her work, empathy with the Client and her high focus on results. For me it was always a pleasure to have worked with her from whom I also had the opportunity to learn.
Kevin Maufer
Caleigh's impact has been felt with the team from her development of our first draft templates for QBR and CS Kickoff, to developing a Customer Communication Strategy and Plan with Marketing, and implementing it into our CRM. As well as participating in the final development of training videos with voice overs. All of which reflects back to the customer, and drives a quality and consistent experience. Caleigh demonstrated a consistent and authentic empathy, and exudes that compassion for everyone she comes in contact with internally and externally. Caleigh has been an amazing team player taking on more responsibility in the customer on-boarding engagement, leading the way with the solution team, and developing customer relationships. Caleigh always conducts herself with professionalism, and should be commended for her efforts as she has navigated through the ongoing changes. While maintaining a quality CX Caleigh is quite good at doing everything she can to deliver for her customers and give her best to her internal teams. As her level of customer engagement increased, her customers and internal teams looked to her for guidance and direction.
MBA / Eng. Francisco Osorio Morales
Caleigh is a professional with whom I had the opportunity to work for several months, we teamed up on various projects and the qualities that always distinguished her were her high level of commitment, the high level of quality to execute her work, empathy with the Client and her high focus on results. For me it was always a pleasure to have worked with her from whom I also had the opportunity to learn.
Kevin Maufer
Caleigh's impact has been felt with the team from her development of our first draft templates for QBR and CS Kickoff, to developing a Customer Communication Strategy and Plan with Marketing, and implementing it into our CRM. As well as participating in the final development of training videos with voice overs. All of which reflects back to the customer, and drives a quality and consistent experience. Caleigh demonstrated a consistent and authentic empathy, and exudes that compassion for everyone she comes in contact with internally and externally. Caleigh has been an amazing team player taking on more responsibility in the customer on-boarding engagement, leading the way with the solution team, and developing customer relationships. Caleigh always conducts herself with professionalism, and should be commended for her efforts as she has navigated through the ongoing changes. While maintaining a quality CX Caleigh is quite good at doing everything she can to deliver for her customers and give her best to her internal teams. As her level of customer engagement increased, her customers and internal teams looked to her for guidance and direction.
MBA / Eng. Francisco Osorio Morales
Caleigh is a professional with whom I had the opportunity to work for several months, we teamed up on various projects and the qualities that always distinguished her were her high level of commitment, the high level of quality to execute her work, empathy with the Client and her high focus on results. For me it was always a pleasure to have worked with her from whom I also had the opportunity to learn.
Kevin Maufer
Caleigh's impact has been felt with the team from her development of our first draft templates for QBR and CS Kickoff, to developing a Customer Communication Strategy and Plan with Marketing, and implementing it into our CRM. As well as participating in the final development of training videos with voice overs. All of which reflects back to the customer, and drives a quality and consistent experience. Caleigh demonstrated a consistent and authentic empathy, and exudes that compassion for everyone she comes in contact with internally and externally. Caleigh has been an amazing team player taking on more responsibility in the customer on-boarding engagement, leading the way with the solution team, and developing customer relationships. Caleigh always conducts herself with professionalism, and should be commended for her efforts as she has navigated through the ongoing changes. While maintaining a quality CX Caleigh is quite good at doing everything she can to deliver for her customers and give her best to her internal teams. As her level of customer engagement increased, her customers and internal teams looked to her for guidance and direction.
MBA / Eng. Francisco Osorio Morales
Caleigh is a professional with whom I had the opportunity to work for several months, we teamed up on various projects and the qualities that always distinguished her were her high level of commitment, the high level of quality to execute her work, empathy with the Client and her high focus on results. For me it was always a pleasure to have worked with her from whom I also had the opportunity to learn.
Credentials
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ValueSelling Certification
Visualize - IncJan, 2020- Nov, 2024
Experience
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LinearB
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United States
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Dec 2022 - Present
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Density
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United States
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Software Development
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1 - 100 Employee
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Enterprise Customer Success Manager
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Jan 2021 - Nov 2022
As an Enterprise Customer Success Manager at Density, I work with some of the largest brands in the world by partnering with them as they improve business operations, reduce costs, and drive growth with our intelligent sensors and analytics software. I am responsible for partnering with our customers as subject matter expert and thought leader to help customers maximize the value from Density data and make people counting an important part of how our customers do business. As an Enterprise Customer Success Manager at Density, I work with some of the largest brands in the world by partnering with them as they improve business operations, reduce costs, and drive growth with our intelligent sensors and analytics software. I am responsible for partnering with our customers as subject matter expert and thought leader to help customers maximize the value from Density data and make people counting an important part of how our customers do business.
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Zinier
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United States
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Dec 2019 - Nov 2020
As a Customer Success Manager I work hand in hand with our Subject Matter Experts, Technical teams, and Product leaders to identify key areas of improvement that will help our customers improve the way they currently do business. Our focus is to lead the customer-facing relationship and serve as the liaison between the customer and Zinier, while managing expectations and transparent communication. Key Responsibilities: -Identify Key KPIs for the customer's business and overall… Show more As a Customer Success Manager I work hand in hand with our Subject Matter Experts, Technical teams, and Product leaders to identify key areas of improvement that will help our customers improve the way they currently do business. Our focus is to lead the customer-facing relationship and serve as the liaison between the customer and Zinier, while managing expectations and transparent communication. Key Responsibilities: -Identify Key KPIs for the customer's business and overall project. -Act as Program Manager during Customer onboarding from contract signature to launch -Study customer data and industry best practices to provide added value for new areas of improvement -Develop the customer relationship, drive adoption, deliver outcomes and value, be a trusted advisor and ensure a quality experience -Establish a communication plan with the customer to ensure that Zinier has a clear grasp of client satisfaction, and customer health checks. -Establish customer support policies. -Provide customer and internal reports on overall performance. -Make customers our biggest advocates and promoters. -Take lead as well as assist in developing departmental processes Show less As a Customer Success Manager I work hand in hand with our Subject Matter Experts, Technical teams, and Product leaders to identify key areas of improvement that will help our customers improve the way they currently do business. Our focus is to lead the customer-facing relationship and serve as the liaison between the customer and Zinier, while managing expectations and transparent communication. Key Responsibilities: -Identify Key KPIs for the customer's business and overall… Show more As a Customer Success Manager I work hand in hand with our Subject Matter Experts, Technical teams, and Product leaders to identify key areas of improvement that will help our customers improve the way they currently do business. Our focus is to lead the customer-facing relationship and serve as the liaison between the customer and Zinier, while managing expectations and transparent communication. Key Responsibilities: -Identify Key KPIs for the customer's business and overall project. -Act as Program Manager during Customer onboarding from contract signature to launch -Study customer data and industry best practices to provide added value for new areas of improvement -Develop the customer relationship, drive adoption, deliver outcomes and value, be a trusted advisor and ensure a quality experience -Establish a communication plan with the customer to ensure that Zinier has a clear grasp of client satisfaction, and customer health checks. -Establish customer support policies. -Provide customer and internal reports on overall performance. -Make customers our biggest advocates and promoters. -Take lead as well as assist in developing departmental processes Show less
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Gauge
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United States
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Technology, Information and Internet
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eCommerce Account Manager
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Mar 2017 - Dec 2019
Serve as the Relationship Manager, Business Analyst, and "Tip of the Spear" for all account-specific details for clients. -Work with monthly service contract clients to maintain their eCommerce Magento (1 and 2) and Shopify storefront -Build and implement marketing strategies and objectives -Work in close partnership with Developers, creative department, and leadership team on a daily basis -Guide clients to projects and services that create a big impact on their business and… Show more Serve as the Relationship Manager, Business Analyst, and "Tip of the Spear" for all account-specific details for clients. -Work with monthly service contract clients to maintain their eCommerce Magento (1 and 2) and Shopify storefront -Build and implement marketing strategies and objectives -Work in close partnership with Developers, creative department, and leadership team on a daily basis -Guide clients to projects and services that create a big impact on their business and create SOW agreements -Serve as Project Manager for monthly clients -Create and follow roadmaps for each client, detailing planned and potential projects including: Design; Development; A/B Testing; Email Marketing; Social Media Strategy; Content Strategy; ON-Site Optimization; Business Process Optimization -Lead weekly client and internal meetings Show less Serve as the Relationship Manager, Business Analyst, and "Tip of the Spear" for all account-specific details for clients. -Work with monthly service contract clients to maintain their eCommerce Magento (1 and 2) and Shopify storefront -Build and implement marketing strategies and objectives -Work in close partnership with Developers, creative department, and leadership team on a daily basis -Guide clients to projects and services that create a big impact on their business and… Show more Serve as the Relationship Manager, Business Analyst, and "Tip of the Spear" for all account-specific details for clients. -Work with monthly service contract clients to maintain their eCommerce Magento (1 and 2) and Shopify storefront -Build and implement marketing strategies and objectives -Work in close partnership with Developers, creative department, and leadership team on a daily basis -Guide clients to projects and services that create a big impact on their business and create SOW agreements -Serve as Project Manager for monthly clients -Create and follow roadmaps for each client, detailing planned and potential projects including: Design; Development; A/B Testing; Email Marketing; Social Media Strategy; Content Strategy; ON-Site Optimization; Business Process Optimization -Lead weekly client and internal meetings Show less
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Email Marketing Specialist
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Oct 2016 - Oct 2017
-Identify target audience and grow email list -Design and implement direct email marketing campaigns using ConstantContact and/or MailChimp -Analyze campaign performance -Creation and continuous upkeep of company PowerPoint deck -Other duties as assigned -Identify target audience and grow email list -Design and implement direct email marketing campaigns using ConstantContact and/or MailChimp -Analyze campaign performance -Creation and continuous upkeep of company PowerPoint deck -Other duties as assigned
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TradeMotion
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IT Services and IT Consulting
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1 - 100 Employee
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Relationship Manager
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Nov 2013 - Jun 2016
Manage and grow the relationships for top partner accounts including Audi of America, Volkswagen of America and Penske Automotive Group. -Help drive adoption and maintain top accounts with key stakeholders -Manage all client projects and requests. -Create a clear stream of communication between client and development team. -Assist and support the B2B sale of SaaS product offering to franchise dealerships -Point of contact for over 1,000 automotive dealerships, providing… Show more Manage and grow the relationships for top partner accounts including Audi of America, Volkswagen of America and Penske Automotive Group. -Help drive adoption and maintain top accounts with key stakeholders -Manage all client projects and requests. -Create a clear stream of communication between client and development team. -Assist and support the B2B sale of SaaS product offering to franchise dealerships -Point of contact for over 1,000 automotive dealerships, providing training, product support and consultations -Create content for marketing and educational training collateral including marketing emails, newsletters, guides, and sales material -Provide and analyze monthly reporting data to assist in strategic decision making -Lead all coordination of quarterly meetings including but not limited to, travel, accommodations and required documents -2014 recipient of the Founders Award (Employee of the Year) -Other duties as required such as press/news releases and email communication content
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Account Executive
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Nov 2012 - Dec 2013
Initiate and close sales for a leading automotive software company expanding customer base within the Northeast territory. -Communicating practical business applications over the phone and through webinars -Serving as the lead Product Manager and direct contact for new product pilot programs -Recognized as the top sales person for 2013
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San Diego County Apartment Association
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Greater San Diego Area
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Public Affairs Manager
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Aug 2010 - Nov 2012
Work closely with the Director to protect the interests of rental property owners and managers while promoting the advantages of rental housing to the community. Specific accountabilities include: -Creating press releases to various media outlets in San Diego County -Assembling the monthly E-Advisor email sent out to members informing them of upcoming events and classes as well as updates on local, state, and federal issues. -Writing articles and legal updates for the SDCAA’s… Show more Work closely with the Director to protect the interests of rental property owners and managers while promoting the advantages of rental housing to the community. Specific accountabilities include: -Creating press releases to various media outlets in San Diego County -Assembling the monthly E-Advisor email sent out to members informing them of upcoming events and classes as well as updates on local, state, and federal issues. -Writing articles and legal updates for the SDCAA’s monthly RentalOwner Magazine -Community outreach and coalition building -Maintaining the associations various social media outlets Show less Work closely with the Director to protect the interests of rental property owners and managers while promoting the advantages of rental housing to the community. Specific accountabilities include: -Creating press releases to various media outlets in San Diego County -Assembling the monthly E-Advisor email sent out to members informing them of upcoming events and classes as well as updates on local, state, and federal issues. -Writing articles and legal updates for the SDCAA’s… Show more Work closely with the Director to protect the interests of rental property owners and managers while promoting the advantages of rental housing to the community. Specific accountabilities include: -Creating press releases to various media outlets in San Diego County -Assembling the monthly E-Advisor email sent out to members informing them of upcoming events and classes as well as updates on local, state, and federal issues. -Writing articles and legal updates for the SDCAA’s monthly RentalOwner Magazine -Community outreach and coalition building -Maintaining the associations various social media outlets Show less
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RW3 Fitness
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Greater San Diego Area
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Indpendent Contractor - Social Media
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Nov 2011 - Jul 2012
Responsible for maintaining all SEO, digital marketing campaigns, producing constant material for Twitter, Facebook and other social media outlets and creating weekly blog articles. Responsible for maintaining all SEO, digital marketing campaigns, producing constant material for Twitter, Facebook and other social media outlets and creating weekly blog articles.
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CWR Partners Public Relations
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North Attleboro, MA
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Assistant Account Executive
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Mar 2010 - Jul 2010
Work closely with the firm’s Principals to support client campaigns. Responsible for pitching, writing and disseminating client related news stories to traditional and on-line media outlets across the country. Specific accountabilities include: -Create pitches, press releases and fact sheets for release to various media outlets using Vocus, networking sites -Manage multiple clients and their social networking sites Work closely with the firm’s Principals to support client campaigns. Responsible for pitching, writing and disseminating client related news stories to traditional and on-line media outlets across the country. Specific accountabilities include: -Create pitches, press releases and fact sheets for release to various media outlets using Vocus, networking sites -Manage multiple clients and their social networking sites
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Education
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Bridgewater State College
Bachelor's degree, Corporate Communications -
Oliver Ames High School
Community
