Experience

blueStone Staffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Product Owner

  • Jun 2023 - Present

  Greenville, South Carolina, United States Product Owner for Services and Solutions at Michelin.



Mallard Alley

• United States
• Business Consulting and Services

• Senior Business Strategy & Operations Manager

  • Jan 2021 - Present

  Greenville, South Carolina, United States - Business Strategy and Operations Manager and Management Consultant for high-growth businesses. - Created strategy roadmap to move a new SaaS company from idea to growth phase. - Identified significant savings through structure shift and process optimization and automation. - Drove the integration of critical software platforms decreasing manual data entry by over 50% and shorten AR turnover by 20%. - Launched sales strategy to generate predictable ARR that led to increased profits… Show more - Business Strategy and Operations Manager and Management Consultant for high-growth businesses. - Created strategy roadmap to move a new SaaS company from idea to growth phase. - Identified significant savings through structure shift and process optimization and automation. - Drove the integration of critical software platforms decreasing manual data entry by over 50% and shorten AR turnover by 20%. - Launched sales strategy to generate predictable ARR that led to increased profits and entering new markets. Show less



GeekHive

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Product Owner

  • Sep 2022 - Mar 2023

  - Product Owner for a $1.2 million project with a Fortune 10 client. Defined business, technology, and marketing requirements, created user stories, and collaborated with the development team to overcome a multi-week schedule deficit and delivered a satisfactory project on time and on budget. - Led client-facing workshops and sessions to discover and document customer journeys and business requirements. - Worked directly with sales and development to produce actionable SOWs and roadmaps… Show more - Product Owner for a $1.2 million project with a Fortune 10 client. Defined business, technology, and marketing requirements, created user stories, and collaborated with the development team to overcome a multi-week schedule deficit and delivered a satisfactory project on time and on budget. - Led client-facing workshops and sessions to discover and document customer journeys and business requirements. - Worked directly with sales and development to produce actionable SOWs and roadmaps for clients. - Improved an internal budget tracking system for PMO leadership that structured data and produced high-level financial and progress reports. - Developed and tested a project dashboard (Google Data Studio) for company leadership to easily analyze and track project status and KPIs. - Led the analysis of GeekHive's PEO and advised c-suite leadership on migrating providers to produce savings of 14% in direct cost. Show less



IES Roofing Services

• United States
• Construction
• 1 - 100 Employee

• Operations Manager

  • Jan 2020 - Aug 2021

  Greenville, South Carolina Area - Produced business insights to systematize business operations for growth and profitability. - Increased profitability by 15% by cost review and updating pricing strategies. - Designed and implemented sales funnel and CRM. - Developed estimation tool to decrease estimation time by 75% and increase max output of project estimations. - Created and documented company policies and procedures.



Earnnest

• United States
• Real Estate
• 1 - 100 Employee

• Head of Customer Success

  • Oct 2018 - Jan 2020

  Greenville, South Carolina, United States - Grew the Customer Success department to support 9000% user growth. - Synthesized qualitative and quantitative data to provide strategic insights for departmental and company growth. - Partnered cross-functionally to develop internal tools and roadmaps to meet customer needs during hyper-growth.



Tribe513

• Project Manager

  • Dec 2015 - Oct 2018

  Greenville, South Carolina - Led the development of new medical practices in Greenville and Spartanburg Counties with $15M in total budgets. - Documented and communicated project milestones with c-suite executives and pivotal stakeholders. - Built relationships with outside contractors and internal leadership to manage expectations and influence buy-in on creative solutions to keep initiatives moving forward.



Ram Board

• Office Manager

  • Dec 2014 - Dec 2015

  - Managed all business operations (HR, Administration, and Shipping) for East Coast production. - Designed new order tracking workflow and implemented across all company locations to support year over year growth. - Produced documentation for all internal processes and systems. - Analyzed data to project demand and consulted on operational decisions.