Experience

First National Bank (Arkansas and Tennessee)

• United States
• Banking
• 1 - 100 Employee

• Bank Teller

  • Sep 2022 - Present

  Jonesboro, Arkansas, United States



Walgreens

• United States
• Retail
• 100 - 200 Employee

• Designated Hitter

  • May 2022 - Sep 2022

  Jonesboro, Arkansas, United States -Adheres to company policies & procedures and the Quality Improvement Program. -Reports prescription errors to pharmacist on duty. -Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. -Provided customers with courteous, fair, friendly, and efficient checkout service. -Registered sales on assigned cash register. -Assists pharmacists in scheduling and maintaining workflow. -Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store… Show more -Adheres to company policies & procedures and the Quality Improvement Program. -Reports prescription errors to pharmacist on duty. -Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. -Provided customers with courteous, fair, friendly, and efficient checkout service. -Registered sales on assigned cash register. -Assists pharmacists in scheduling and maintaining workflow. -Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager. -Utilizes pharmacy systems to enter patient and drug information. -Verifies medicine is correct and checks for possible interactions.

• Customer Service Associate

  • May 2021 - Jul 2022

  Jonesboro, Arkansas, United States -Respond to incoming calls, emails, and in-person complaints. -Maintain personal productivity and quality standards that make a positive work environment, and ensure the highest customer satisfaction. -Research complex inquiries for quality control concerns and solve problems on individual case by case needs. -Identify problems and trends and suggest resolutions to upper management, along with bringing new and creative ideas to increase work efficiency, and reduce company… Show more -Respond to incoming calls, emails, and in-person complaints. -Maintain personal productivity and quality standards that make a positive work environment, and ensure the highest customer satisfaction. -Research complex inquiries for quality control concerns and solve problems on individual case by case needs. -Identify problems and trends and suggest resolutions to upper management, along with bringing new and creative ideas to increase work efficiency, and reduce company costs. -Address any quality concerns with a shift leader, or upper management. -Identify, research, and resolve customer issues, and assist other agents with any issue they require assistance for. -Follow-up on customer issues not immediately resolved or handled appropriately.



Dollar General

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Apr 2019 - Apr 2021

  Piggott, Arkansas, United States -Provided superior customer service leadership; greet and assist customers. -Operated cash register and scanner to itemize and total customer’s purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary. -Followed company work processes to receive, open and unpack boxes, cartons and totes of merchandise; stock merchandise, restock and rotate merchandise on shelves, and build merchandise displays. -Cleaned the store;… Show more -Provided superior customer service leadership; greet and assist customers. -Operated cash register and scanner to itemize and total customer’s purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary. -Followed company work processes to receive, open and unpack boxes, cartons and totes of merchandise; stock merchandise, restock and rotate merchandise on shelves, and build merchandise displays. -Cleaned the store; take out trash; dust and mop store floors; clean restroom and stockroom; and help set up sidewalk displays. -Assisted in implementation and maintenance of planograms. -Opened and close the store under specific direction of the Store Manager. -Performed additional duties typically performed by the Store Manager or Assistant Store Manager, in their absence. Show less



Fred's Inc.

• United States
• Retail
• 1 - 100 Employee

• Sales Associate

  • Oct 2017 - Oct 2018

  Piggott, Arkansas, United States -Adhered to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to -applicable laws and requirements; executed Company policies and standards. -Provided a fast and friendly check out experience; -Executed cash handling to standards. -Engaged customers on benefits of Rewards and complete enrollments. -Educated customers on Voice of Customer (VOC) survey. -Assisted with Omni channel processes. -Acknowledged customers, help locate products and provide… Show more -Adhered to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to -applicable laws and requirements; executed Company policies and standards. -Provided a fast and friendly check out experience; -Executed cash handling to standards. -Engaged customers on benefits of Rewards and complete enrollments. -Educated customers on Voice of Customer (VOC) survey. -Assisted with Omni channel processes. -Acknowledged customers, help locate products and provide solutions. -Interacted with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promoted commitment to the organization’s vision and values; projects a positive image and serves as a role model for others. Show less