Jr Systems Administrator

• Aug 2022 - Present

Information Technology Technician

• Feb 2020 - Aug 2022

Create configuration guides for deploying new desktops, laptops, and mobile devices.Researched, recommended, configured, and supported hardware and software for multiple departments.Developed and tested company-wide servers for printing, file storage and applications.Conducted project reviews based on organizational principles, policies and practices.Explored new technologies and tools that quality assurance team could use for testing purposes.Developed and managed project plans while providing status updates to management.Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.Assisted in installing equipment and tested and maintained equipment.Deployed companywide Cyber security training, managed users progress and sourced new material for training.Completed Inventory audits for all IT devices.Managed on premise server updates, while documenting all changes that were made.Deploy O365 MFA solutions to users and audit user access.Manage O365 User and groups and Creation of new users.Manage and create all user in AD. Show less

Service Desk Analyst

• Oct 2018 - Nov 2019

Nordstrom service Desk analyst Nordstrom service Desk analyst

Service Desk Analyst

• Mar 2018 - Oct 2018

Barista

• Dec 2014 - Oct 2018