Caleb Ruth

Software Support & Training Manger at Wilbur-Ellis Agribusiness
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English -
Skills

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Bio

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Credentials

  • CSS Fundamentals
    Lynda.com
    Jun, 2016
    - Nov, 2024
  • Foundations of Logo Design
    Lynda.com
    May, 2016
    - Nov, 2024

Experience

  • Wilbur-Ellis Agribusiness
    • United States
    • Chemical Manufacturing
    • 100 - 200 Employee
    • Software Support & Training Manger
      • Mar 2022 - Present

  • Wilbur-Ellis
    • United States
    • Chemical Manufacturing
    • 700 & Above Employee
    • Customer Service Manager
      • Aug 2017 - Mar 2022

      My responsibilities cover managing a team the supports our internally developed Agronomic software, as well as our external support for customer ordering product online. I work with my team to triage incoming issues and working closely with our development and QA teams to address those issues. In addition to the above, I have been in charge of developing and implementing training materials ( documents as well as video tutorials) to accompany software releases of enhancements and or new features.

  • Apollo Video Technology
    • Customer Service Manager
      • Feb 2017 - Aug 2017

    • Lead Customer Service Representative
      • Jan 2016 - Jan 2017

      My responsibilities at Apollo range from leading the customer support team in supporting customers via phone, email and remote support. My responsibilities also cover escalating major customer issues and managing their support until we get to a resolution. I work with Engineering, Software, QA and sales to help support the customer as quickly and efficiency as possible.

  • Apollo Video Technology
    • Bothell, wa
    • Customer Service Technician
      • Oct 2009 - Jan 2015

  • AR communications
    • Field Technician
      • Jan 2004 - Aug 2009

      The installation and maintenance of 2 way radios and systems, mobile video systems and law enforcement equipment and installation. The installation and maintenance of 2 way radios and systems, mobile video systems and law enforcement equipment and installation.

Education

  • Brookdale Community College
    Associate of Arts (A.A.), Graphic Design
    2004 - 2006

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