Experience

C & C INSULATION, INC.
• United States
• Construction
• 1 - 100 Employee
• Accounting Administrative Assistant

  • Nov 2020 - Present


Hampton

• United Kingdom
• Design
• 1 - 100 Employee

• Assistant General Manager

  • Mar 2019 - Mar 2020

  • Assisted General Manager and Human Resources team with the active and ongoing recruiting of new team members • Successfully hired and retained new hires for overnight shift and lowered turnover rates for the hotel • Responded to external customer service surveys regarding guests' experience at the hotel and provided information and satisfactory resolutions for guests • Oversaw full hotel operations as acting manager during General Manager's absence • Successfully… Show more • Assisted General Manager and Human Resources team with the active and ongoing recruiting of new team members • Successfully hired and retained new hires for overnight shift and lowered turnover rates for the hotel • Responded to external customer service surveys regarding guests' experience at the hotel and provided information and satisfactory resolutions for guests • Oversaw full hotel operations as acting manager during General Manager's absence • Successfully maintained the hotel’s accounts receivable within 30-60 days through effective and consistent communication with external clients • Planned and coordinated monthly front office team member meetings Show less • Assisted General Manager and Human Resources team with the active and ongoing recruiting of new team members • Successfully hired and retained new hires for overnight shift and lowered turnover rates for the hotel • Responded to external customer service surveys regarding guests' experience at the hotel and provided information and satisfactory resolutions for guests • Oversaw full hotel operations as acting manager during General Manager's absence • Successfully… Show more • Assisted General Manager and Human Resources team with the active and ongoing recruiting of new team members • Successfully hired and retained new hires for overnight shift and lowered turnover rates for the hotel • Responded to external customer service surveys regarding guests' experience at the hotel and provided information and satisfactory resolutions for guests • Oversaw full hotel operations as acting manager during General Manager's absence • Successfully maintained the hotel’s accounts receivable within 30-60 days through effective and consistent communication with external clients • Planned and coordinated monthly front office team member meetings Show less



TownePlace Suites by Marriott

• United States
• Hospitality
• 200 - 300 Employee

• Guest Services Manager

  • May 2018 - Mar 2019

• Guest Service Representative

  • May 2015 - May 2018

  • Exceed guest expectations through personalized service and focused attention to returning guests' preferences • Successfully sold hotel rooms based on specific brand and property amenities and services • Provided prompt and satisfying customer resolutions through acquired knowledge of the hotel property • Effectively resolved guest issues through genuine empathy and thorough communication of resolutions • Readily assisted hotel sales team with the input of room blocks and by… Show more • Exceed guest expectations through personalized service and focused attention to returning guests' preferences • Successfully sold hotel rooms based on specific brand and property amenities and services • Provided prompt and satisfying customer resolutions through acquired knowledge of the hotel property • Effectively resolved guest issues through genuine empathy and thorough communication of resolutions • Readily assisted hotel sales team with the input of room blocks and by providing room inventory information • Assisted guest services manager with accounts receivable payments and accurate reporting of company invoices • Successfully managed suite shop inventory using company budgets and updated appraisal of inventory items • Generated increases in suite shop sales through strategic price lining and the hotel's acquisition of a liquor license



Messiah College

• United States

• Student Trainer in Dining Services

  • Aug 2011 - May 2015

  • Instructed and trained students in full detail on routine duties • Assisted manager in coordinating four student positions in kitchen and on the serving line

• GoMessiah.com Reporter

  • Jan 2012 - Aug 2014

  • Composed weekly web articles for cross country/track and field meets • Gathered relevant information and statistics from cross country/track and field events • Interviewed Messiah coaches for quotes and further information • Successfully met deadlines for web stories



Hershey Entertainment & Resorts

• United States
• Individual and Family Services

• Guest Relations Associate and Sweet Access Concierage

  • May 2014 - Aug 2014

  • Enhanced guest experience through tour guide and information-related services • Demonstrated core values of Hershey Entertainment and Resorts, including the delighting of guests • Served the needs of guests beyond routine duties through individualized attention and personalized service • Provided excellent customer solutions through firsthand knowledge of the customer’s park experience • Enhanced guest experience through tour guide and information-related services • Demonstrated core values of Hershey Entertainment and Resorts, including the delighting of guests • Served the needs of guests beyond routine duties through individualized attention and personalized service • Provided excellent customer solutions through firsthand knowledge of the customer’s park experience



Palace Entertainment

• United States
• Entertainment
• 300 - 400 Employee

• Rides Operator Team Leader

  • May 2011 - Aug 2013

  • Instructed and trained team members to ensure safety of operations and satisfactory customer experience • Coordinated daily schedules and team member break times for seven employees • Instructed and trained team members to ensure safety of operations and satisfactory customer experience • Coordinated daily schedules and team member break times for seven employees