Experience

Austin Fire Department

• United States
• Government Administration
• 1 - 100 Employee

• Firefighter

  • Jan 2023 - Present

• Probationary Firefighter

  • Jul 2022 - Jan 2023

• Firefighter Cadet

  • Jan 2022 - Jul 2022


Dell
• IT Services and IT Consulting
• 1 - 100 Employee
• Senior Technician, Technical Support

  • Jun 2018 - Dec 2021


Hendrick Automotive Group

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Service Advisor

  • May 2017 - May 2018

  - Responsible for assessing customer needs and issues, determining the correct solution path, translating needs into technical requirements, and ensuring successful resolution. - Responsible for applying exceptional organizational, management, and interpersonal skills to coordinate multiple customers and corresponding staff’s calendars to guarantee the delivery of effective and high quality service. - Accountable for $2.8 million in company assets. - Responsible for assessing customer needs and issues, determining the correct solution path, translating needs into technical requirements, and ensuring successful resolution. - Responsible for applying exceptional organizational, management, and interpersonal skills to coordinate multiple customers and corresponding staff’s calendars to guarantee the delivery of effective and high quality service. - Accountable for $2.8 million in company assets.



Don Davis Nissan

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• New Car Sales Representative

  • Aug 2016 - Jan 2017

  - Contributed to continuous business development through daily prospecting of potential clients. Managed, maintained, and established business accounts with 150 client accounts. - Contributed to continuous business development through daily prospecting of potential clients. Managed, maintained, and established business accounts with 150 client accounts.



Pottery Barn

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jun 2013 - Dec 2015

  - Coordinated and implemented team activities in verifying and keeping records of incoming and outgoing shipments to ensure accuracy, completeness, and conditions of shipments. - Provided exceptional customer service by acquiring in-depth product knowledge and utilizing effective selling techniques. - Utilized problem-solving skills to determine solutions in escalated situations. - Coordinated and implemented team activities in verifying and keeping records of incoming and outgoing shipments to ensure accuracy, completeness, and conditions of shipments. - Provided exceptional customer service by acquiring in-depth product knowledge and utilizing effective selling techniques. - Utilized problem-solving skills to determine solutions in escalated situations.